LMU Extension: Empowering Lives Through Community Partnerships & Vocational Training

1. Empowering Lives • Through Community Partnerships & Vocational Training

2. LMU Extension: Who Are We? • LMU Extension was founded in 1935 as the Evening Division of Loyola University offering degree and non-degree programs in downtown Los Angeles. LMU Extension today offers more than 554 online courses and 120 certificate programs, and receives over 12,000 enrollments annually. • Our Mission • As the continuing education unit of Loyola Marymount University, LMU Extension offers transformative learning opportunities that support the academic and professional goals of nontraditional students and lifelong learners.

3. Nearly two-thirds of jobs will require some postsecondary education or skills training as employers prefer workers with experience and educational credentials. Currently, the Adult Learner reflects a latent market of up to 80 million students in the USA. • Georgetown University’s Center on Education and the Workforce, 2018

4. The Challenges • Program completion • Non-standardized process • In-classroom requirement vs. online courses • The approval process and contract agreements • The institution certificate approval process

5. WIOA &LMU • The Course Approval Journey • High-demand jobs in CA • Content provider offerings • Certificate development and academic approval • WIOA I-train Exhibit A & B requirements • Burning Glass Job Insights • laborinsight.burning-glass.com/jobs/us#/reports/display

6. Top Programs • Top Certificate Programs 2018-2019 • Human Resources Professional • Paralegal (Voucher Included) • Entrepreneurship: Start-Up and Business Owner Management • Child Development Associate Training • Microsoft Office 2016 Master Certification Training (Vouchers Included)

7. The Numbers • 120 • 82% • 100% • online courses on the ETPL • Completion rate • 225 • 44% 3 years in a row 100% job placement, WIOA South Bay • # of Workforce students served • Business growth

8. Improvement Ideas • Our Recommendations • Uniform processes among agencies • Communication among all parties involved • WIOA, Course Provider, and Academic Institution team up as advisors

9. LMU is breaking down barriers through the power of online learning in partnership with ed2go

10. ed2go: Who Are We? • ed2go believes education is the most transformative tool for one’s personal and professional growth. We partner with academic institutions, corporations, nonprofits organizations, and workforce development boards to empower individuals to achieve and exceed their goals. • Our Vision • Help learners build and enhance their careers by providing continuing education and workforce training resellers with a trusted, easy-to-deploy, quality learning solution.

11. How ed2go Helped Enable Success • Understanding The Needs of The Job Market & Who They Serve • Students and their challenges • e-Learning model • Skill Map career exploration tool • Map Training to Local, In-Demand Job Data & Add Programs to the ETPL • Utilize Burning Glass data • Help educate Workforce agencies and learners about program options available • Identify which programs to add to the ETPL • Provide Student Support Services • Admissions support • Dedicated student advising • Successful Outcomes • 82% completion rate • Majority of LMU students earn a national certification

12. Who They Serve & Common Challenges Students Face • Types of Students • Dislocated workers • Injured works • At-risk youth • Individuals with Disabilities • ADA Compliance & Accessibility • Programs are designed to achieve section 508c and WCAG 2.0 AA: • Majority are fully accessible and the minority are partially accessible • Geared towards anyone who has mobility impairment: • Screen reader-friendly • Keyboard navigation • Video and audio • Closed captioning and transcript • Color contrast • Choices of color and fonts to accommodate those who are color blind • Challenges that LMU Students Face • Transportation Cost • Childcare issues • Lack of Confidence • Lack of Motivation • Fear of Failure • Access to Technology • Lack of Financial Resources

13. Overcoming Challenges Through Our E-Learning Model • e-Learning Model • Utilize technology as the classroom with engaging online instruction that teaches job skills while promoting self-awareness, personal accountability, and project management through: • Online lectures • Required reading assignments • Assessments • Online discussion forums • Chat with Instructors during designated office hours • Industry-related projects and portfolios • Externships available for some programs

14. Providing Career Pathway Information Through Skill Map • Insert byline or link

15. Map Training to Local, In-Demand Job Data • How Do We Do It? • Invested in Burning Glass • Pull data based on county, city, or zip • Ask local job centers what their local job market demands are • Map our career training to both the Burning Glass data and input from Job Centers and LMU • Help LMU and Job Centers market relevant programs to the community through custom collateral

16. Adding Programs to the ETPL • Many business sectors have developed industry-recognized certifications to ensure the workforce is equipped with adequate skills and specialized knowledge. • Certifications are often seen as the benchmark needed to enter into and advance in specific industries and compliment WIOA requirements.

17. Student Support Services • Virtual Career Center • Free and convenient online resources for job search, in-demand job statistics, and resume templates. • Employment Readiness Courses • All Advanced Career Training students receive access • to fundamental online courses that promote career • success, such as time management, resume writing, • and job search training. • 24/7 Access • ed2go.com/career/virtual-career-center

18. Student Support Services • Student Advisors • Every student in an Advanced Career Training program receives a dedicated advisor who understands the student’s goals and provides them with the tools and strategies needed for success. • Advisor-Student Interaction • Welcome: Advisors make a welcome phone call within one business day after enrollment. • Intervention: Advisors provide progress intervention for those students who are not progressing or accessing the program. Advisors will contact students to identify reasons why a student has not logged in or accessed • program materials and help them create a course completion plan. • If the student is not progressing, Advisors will contact them as needed: • • Intervention phone call if the student has been out of the course for 14 days • • Intervention emails if student has not accessed the course for one month • • Follow-up intervention email if student has not accessed course for two months • • Check-in emails every two months, four months, and 12 months (if applicable) • • Check-in email two months before course completion • 3. Response: Advisors respond to inquiries by phone or email within 24 hours, Monday-Friday.

19. Successful Outcomes • Our courses prepare learners for industry-recognized certifications.

20. Over 3,000,000 students have taken an ed2go course through our Academic Partners

21. THANK YOU • FOR ATTENDING • CONTACT US Diana Luna Asst Dir. of Continuing Education, LMU Diana.Luna@lmu.edu 310.338.1972 Bobby Palma Workforce Account Manager, ed2go Bobby.Palma@cengage.com 951.972.3748