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Industry Leaders Forum EC Session

Explore current statistics, work capacity benchmarks, client strategies, job placement insights, and operational enhancements in the employment services industry. Join us to discuss challenges and opportunities for fostering better client outcomes.

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Industry Leaders Forum EC Session

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  1. Industry Leaders ForumEC Session September 16th 2010 Bec Jackson ACE National Senior Policy Officer

  2. Session Overview • Where are we at? • Work Capacity & Benchmarks • Clients on Suspension • Job Placement & Outcomes • OSA’s • Dual Servicing • Over to you Guys…….

  3. Where are we at? Since 1 MarchDMS ESS Total • Referrals: 23,500 23,400 46,900 • Commencements 14,600 13,300 27,900 • Job placements 4,800 4,100 8,900 Same period last year Total • DEN & VRS Commencements: 27,400 At end of JuneDMS ESS Total • Current in DES: 41,000 56,000 97,000 • Total DES caseload # 53,800 69,800 123,600 # includes suspended and referred/not commenced

  4. Work Capacity & Benchmarks • Based on Future with Intervention

  5. Work Capacity & Benchmarks • Based on Future with Intervention • Pushing Participants beyond capacity

  6. Work Capacity & Benchmarks • Based on Future with Intervention • Pushing Participants beyond capacity • JCA Perspective – Current Counts!

  7. Work Capacity & Benchmarks • Based on Future with Intervention • Pushing Participants beyond capacity • JCA Perspective – Current Counts! • DEEWR Perspective – Program of Intervention!

  8. Work Capacity & Benchmarks • Based on Future with Intervention • Pushing Participants beyond capacity • JCA Perspective – Current Counts! • DEEWR Perspective – Program of Intervention! • So what can we do…….

  9. So what can we do…… BUILD RELATIONSHIPS!!!

  10. So what can we do…… BUILD RELATIONSHIPS!!! EDUCATE!!!

  11. Clients on Suspension Working with Clients on Suspension • Feedback around “pro-bono” work

  12. Clients on Suspension Working with Clients on Suspension • Feedback around “pro-bono” work • Volunteer Periods?

  13. Clients on Suspension Working with Clients on Suspension • Feedback around “pro-bono” work • Volunteer Periods? • What is happening on the ground?

  14. Clients on Suspension Partial Work Capacities…..

  15. Clients on Suspension Temporary Work Capacities…..

  16. Clients on Suspension Exits……What should we be doing? • Implemented Fix – No more 0-7 Referral’s • DO NOT Exit current 0-7’s • Otherwise…exits as per guidelines

  17. Job Placements • Benchmark over 10 days ≠ 2 weeks

  18. Job Placements • Benchmark over 10 days ≠ 2 weeks • Must follow process (currently)

  19. Job Placements • Benchmark over 10 days ≠ 2 weeks • Must follow process (currently) • Claim can be made as soon as hours are completed

  20. Job Placements • Benchmark over 10 days ≠ 2 weeks • Must follow process (currently) • Claim can be made as soon as hours are completed • Does not have to be same as Anchor Date

  21. Outcomes

  22. Outcomes • Hours can be averaged over outcome period

  23. Outcomes • Hours can be averaged over outcome period • No minimum hours per week….

  24. Outcomes • Hours can be averaged over outcome period • No minimum hours per week…. • ……BUT must work each week unless under break guidelines

  25. Outcomes • Hours can be averaged over outcome period • No minimum hours per week…. • ……BUT must work each week unless under break guidelines • Pathway – Full Conversion

  26. OSA’s • Contextual Assessment NOT Contractual Compliance Activity

  27. OSA’s • Contextual Assessment NOT Contractual Compliance Activity • Sooner is better in terms of allocating

  28. OSA’s • Contextual Assessment NOT Contractual Compliance Activity • Sooner is better in terms of allocating • Language is crucial

  29. OSA’s It’s not (just) about hours – it’s about SUPPORT!!

  30. OSA’s It’s not (just) about hours – it’s about SUPPORT!! We need to educate OSA’s about who we are and what we do

  31. OSA’s It’s not (just) about hours – it’s about SUPPORT!! We need to educate OSA’s about who we are and what we do HOW???

  32. OSA’s Talking about barriers… l

  33. OSA’s Talking about support… l

  34. Dual Servicing • No longer required to leave ADE position to access DES

  35. Dual Servicing • No longer required to leave ADE position to access DES • Must meet eligibility requirements

  36. Dual Servicing • No longer required to leave ADE position to access DES • Must meet eligibility requirements • Not perfect – but a start

  37. Dual Servicing • No longer required to leave ADE position to access DES • Must meet eligibility requirements • Not perfect – but a start We’re working on it!!

  38. Over to you Guys……

  39. bec.jackson@acenational.org.au

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