Turning the Pyramid Upside Down The Impact and Future of Technology in Nonprofits

1. Turning the Pyramid Upside Down The Impact and Future of Technology in Nonprofits April 1, 2009 Edward Granger-Happ Global CIO, Save the Children US & UK Chairman, NetHope

2. Agenda • A brief intro to Save the Children • Work with Google • Four upside-down viewpoints • Mission moving tech programs • Questions on which to partner

3. Save the Children Who we are and what we do Our mission is to create lasting, positive change in the lives of children in need in the United States and around the world

4. Who we are • A private, non-sectarian relief and development organization with a presence in over 50 countries including 13 states in the U.S. • One of 28 members of the global Save the Children Alliance, a network of Save the Children national organizations such Sweden, the United Kingdom, and Japan. • Together, the Save the Children Alliance works in more than 120 countries around the world.

5. Program reach More than 41 million children benefit directly and indirectly from Save the Children’s programs

6. Where we work: US Programs Save the Children works in 13 states

7. Literacy: reading at grade level Nutrition education and physical fitness training Early Childhood Development Disaster Relief Program priorities: US

8. Where we work: International We work in over 50 countries Save the Children USA sdfg International Save the Children Alliance No Save the Children programs We work in over 50 countries

9. Program Priorities: International • Economic Opportunities: microfinance, with a special focus on women • Basic Education: primary education, early childhood development and adult literacy • Health: safe motherhood, newborn health, child survival and school health and nutrition • HIV/AIDS: prevention, care and support with special attention to the needs of orphans and vulnerable children • Food Security: nutrition, agriculture and food distribution • Children in Emergencies and Crisis: rapid emergency response, protecting women and children during conflicts, preventing child exploitation and trafficking, disaster relief

10. Program Priorities: Rewrite the Future Over 77 million children are growing up today without an education. More than 39 million of these children are living in countries affected by armed conflict, where little is being done to help. Rewrite the Future is a challenge to the world to ensure millions of children out-of-school because of conflict get access to quality education.

11. How We Used Our Funds 90% on Program Services You can be assured that Save the Children spends its dollars efficiently Our mission is to create lasting, positive change in the lives of children in need in the United States and around the world In 2007 Save the Children spent 90% of all expenditures on program services. 90% is an average of all Save the Children’s programs world wide; the percentage spent on a particular program may vary.

12. Google and Save the Children Ensuring child health and protection in the aftermath of the Sichuan earthquake and cyclone Nargis

13. SC’s Response to Sichuan Earthquake • Over 57,000 children helped so far • Education • Supplying school equipment • Distributing school supplies to students and teachers • Protection • Creating child-friendly spaces • Health • Health, nutrition, and hygiene programs

14. Myanmar Initiative • Constructing of 90 Schools benefiting 4,506 children • Training of education teams and local construction committees • Providing teacher training through the Child Centered Approach • Helping improve sanitation and health conditions with the construction of latrines by STC’s Water and Sanitation team A repaired school (top) and a temporary school (bottom)

15. An Upside Down World Some thoughts to consider

16. A metaphor to ponder • What was Picasso up to?

17. Manet’s Luncheon on the Grass, 1863

18. Picasso’sLuncheon on the Grass (after Manet), 1961

19. Picasso on technology? • Dialog with the past • Change the focus for the future • Embrace uncertainty

20. Left Brain (60s, 90s) Centralized Standardized Generalized Rationale Autocratic Big is Better In-source Tight Right Brain (70s, 80s) Decentralized Customized Specialized Creative Democratized Small is Beautiful Outsource Loose Everything Old is New IT Pendulum between the Extremes The next wave?

21. For The Da Vinci Code Fans

22. Where should we look for innovation and ideas? Children, Students 1. Child-facing Field Tech’s, Workers, Partners 2. Field-facing Increasing Distance from HQ Corporations 3. Donor-facing HQ 4. Supporting Inverting the pyramid 22

23. Four Areas of Up-side Down Impact • Bottoms-up knowledge management, • The leadership of emerging countries, • External collaboration driving the internal agenda, and • Children as forecasters All of these indicate the types of conversations we need to be having among nonprofits and with our corporate partners.

24. Bottoms-up Knowledge Management • “There is no shelf” –Clay Shirkey • The triumph of folksonomies • And deep-indexing • Finding the person rather than the content • Connecting the front-line • What’s the de facto social network? • The need to learn from what I do • The problem of managing email • The case of the email sabbatical

25. The Leadership Of Emerging Countries • The case of OLPC • Creating the category of emerging country technologies • The case of the mo-ped server • Disconnected email? • What’s the value proposition for the bottom of the pyramid?

26. External Collaboration Driving the Internal Agenda • NetHope as a collaboration that works • “Why doesn’t the Alliance work like NetHope?” • Building trust since 2001 • NGO IT as beggars – don’t underestimate under-funding • Centers of excellence • Like-minded partnering – having impact with technology

27. We need to collaborate or perish “Who has expertise I can trust? Shared Specialization Joint Projects “What can we build together?” Increasing Levels of Trust Partnering “How can we work with corporations?” Basic Info Sharing “What are my peers doing?”

28. Children As Forecasters • Question is not “what do you study to see the future”; it’s “who do you study?” • What a 10-year old uses for doing homework rivals what we have on NGO desktops; it will quickly surpass it • The Dartmouth Green Case – the technology is the conversation

29. Who is Your Leading Indicator?

30. Who are you spending time with? “If you’re a CIO, you need to spend a lot of time out on the fringes of the Web because that’s where the innovation’s taking place. You need to spend a lot of time with people under 25 years old.” –Gary Hamel

31. For the rest of the world, this is the Internet

32. Mission Technology Some Examples Of Top of the Pyramid IT

33. Save the Children IT Strategy at a Glance • Results & Impact Analysis (Child Data, Results) • Mobile Technologies (Health, Agriculture, Microfinance) • eProgram Delivery (Education, Learning) Competitive or Leading Child & Field Facing STRATEGIC “Differentiating” • Knowledge Management • Monitoring & Evaluation (M&E) • Project Management • Supply Chain Management • Emergency Response • Sponsorship Management PROGRAM “Improving Program Delivery” Increasing Impact to Children Efficient Donor & HQ Facing • Finance, HR, Comms Systems • Donor Management • Grant Management OPERATIONAL “Helping the Organization Run” • Global Email • Common Desktops • Office Applications • Infrastructure FOUNDATIONAL “Keeping the Lights On”

34. In US rural communities more children are reading at grade level Source: Save the Children

35. Jones Fork Elementary School Mousie, KY

36. In Bangladesh PDAs are delivering capacity gains 192,000 Beneficiaries. Source: Save the Children

37. Food distribution center in Bangladesh

38. In Bolivia the gain is 57% Source: Save the Children 18,000 beneficiaries

39. Bolivia Food Distribution Records

40. Interactive Audio Info in Malawi Interactive Audio Instruction (IAI) Targets early childhood development One of the first programs of its kind in Africa Ability to reach remote areas A young boy attends a childcare center in Namasimba, Malawi

41. HIV and AIDS Awareness through Cell Phones • HIV/AIDs awareness video in Georgia • Youth peer counselors • Reaching hidden populations Young girls listen to a program on HIV/AIDS awareness at their school in western Georgia in 2006.

42. Key Questions We Cannot Yet Answer In Nonprofits • How can we seamlessly operate disconnected? • How do we co-operate with technology partners? (i.e., shared services) • How can we deliver programs in new ways with technology? (changing the delivery model) • What is the portfolio of basic phone-based applications that works in the field? • What is the portfolio of bite-sized operating applications that works in an underfunded HQ business model?

43. Google Maps & Google Earth Five areas of potential intersection for NGOs • Disaster preparedness – points of key infrastructure, hospitals, clinics, etc. • Visual Supply Chain – graphic SCM • Donor Feedback – on location and scope of impact • ISP coverage – location and range • Tagging video – on programs and relief efforts to maps

45. Appendices

46. A Triad of IT Drivers Metcalf’s Law the network effect is exponential Nielsen’s Law high-end user's connection speed grows by 50% per year Moore’s Law CPUs double every 18 months

47. Nonprofits get by with a fifth (or less) of corp. IT costs 5x 18x 4x 47

48. Key Conclusion Even if nonprofits tripled IT spending, they would still be playing catch-up for just keeping the lights on. 48

49. Non Profit IT Departments Can’t Play the Odds IF • 57% of ERP projects don't realize their ROI (Nucleus Research) • 66% IT projects fail (Standish Chaos DB) • NGOs spend a 20th what corporations do (Tuck survey) • And we are spending donors’ dollars THEN • We must find a better way...