Documenting Service Unit Outcomes Chattahoochee Technical College Ron Dulaney, V. P. of Student Services Nancy Beaver, D

1. Documenting Service Unit Outcomes Chattahoochee Technical College Ron Dulaney, V. P. of Student Services Nancy Beaver, Director of I.E. July 24, 2006

2. CTC IE Process College Goals Student Services Purpose Statement Student Services Unit Objectives Types of Assessment Documenting Results Overview

3. The institution engages in ongoing, integrated, and institution-wide research-based planning and evaluation processes that incorporate a systematic review of program and services that (a) results in continuing improvement, and (b) demonstrates that the institution is effectively accomplishing its mission Core Requirement 2.5

4. The institution identifies expected outcomes for its educational programs and its administrative and educational support services; assesses whether it achieves these outcomes; and provides evidence of improvement based on analysis of those results. Comprehensive Standard 3.3.1

5. CTC’s Internal IE Plan The Strategic Plan Long Range Planning The Operational Plan Each year’s cycle of planning and evaluation

6. The Strategic Plan College Mission College Goals College Values College Vision Unit Purpose Statements The Operational Plan Unit Objectives Assessment Measures/ Assessment Results Action Plans Understanding the Two Primary Components

7. A planning process and assessment process through which college goals are translated into action and actions are assessed for effectiveness. The strategic plan drives the operational plan. Internal IE: CTC’s Operational Plan

8. CTC IECYCLE Action Plans Assessment Results Action Plans Assessment Measures

9. CTC PLANNING AND ASSESSMENT CYCLE Unit Review of Action Plans Assessment Measures January December February Cyclic Evaluation of Assessment Measures November March Cyclic Evaluation of Assessment Measures October April September May August June July Component of Personnel Evaluations Formal Reporting of Use of Assessment Results to College Community Formal Establishment of College Goals, Unit Objectives/ Assessment Measures

10. Mission, Goals, Values Assessment Results Action Plan Results Facilities Master Plan PAS & PAR Perkins Measures Faculty & Staff Evaluations Customer Evaluations Staff DevelopmentPlans All Things Considered Many factors impact internal operational planning and evaluation at the college.

11. Surveys Noel-Levitz CCSSE Student Opinion Graduating Students Employer Faculty Employee Part-time Faculty Advisory Committees Local Board Other Evaluations Certifications and Accreditations Retention rates Program grads Licensing rates Awards & Placements Warranty Claims Mini-core Exit Exams IR: An Integral Part ofPlanning and Evaluation

12. Assessment Measures On the form, you will find… Assessment Measure Source of Data Frequency of Assessment Person responsible for Assessment Population Expected Outcome (Benchmark) Use of assessment findings Assessment Components

13. Assmt. Meas. P/S Benchmark Outcome Use of Results Retention in ENG S 85% retention rate in 64% A, B, C Results are good but will 191 courses on-line ENG191 courses 20% F continue to monitor the fall quarter 2003. 84% Retention Internet classes and track 16% Withdrew them each quarter. If statistics start to slip, we will act accordingly. Student writing S 80% of students will 56% passed the We will track the students proficiency in be able to write an essay proficiency assessed to see what ENG191 acceptable essay. test. previous ENG courses they had and then compare scores. Assessment Measures / Results

14. Each unit submits this form, which is compiled by IE and published as a component of the College Outcomes Report. The CTC Assessment Plan

15. Community Outreach – Identify, assess, and meet the community needs to promote open access to the college. Economic Business Development – Provide student-centered workforce development programs for individuals, local employers, and through collaborations with economic development agencies CTC Goals

16. Academic – Offer and improve existing, and develop new educational programs to increase the knowledge, skills, and career capabilities of students. Development- Identify and secure support from public and private funding sources to meet the growing needs of the college. CTC Goals

17. Institutional Effectiveness - Enhance learning outcomes and College programs, processes, and services through a systematic and continuous process of planning, budgeting, assessment, and improvement. Physical Facilities - Provide physical facilities that promote the highest level of learning and services. CTC Goals

18. Student Success – Develop and implement a comprehensive program of student retention, or “student success,” which merges academic and student services in a systematic approach to the “whole student”. CTC Goals

20. The purpose of Student Services is to support student success through quality activities and services designed to enhance academic, personal, and career development. These activities and services support student-learning efforts and assist them in developing skills necessary for successful completion of their educational goals. Student Services Purpose Statement

21. The Admissions Office assists students in developing an appropriate education plan through academic advising, career exploration, guidance, and selection of courses. It also provides accurate and timely information about institutional policies, procedures, resources and programs. Emphasis is placed on assisting students in formative and summative evaluation of progress toward their established goals and educational plans. Admissions Purpose Statement

22. Benchmarking Community Colleges Conferences / Workshops Data and Decision – AIR NACADA SACRAO GACRAO NAFSA External Data Sources

23. National Council on Student Development GACE GCPA GAIE – Georgia Assoc. of International Educators AHEAD External Data Source

24. Noel Levitz Satisfaction Inventory CCSSE Graduating Student Survey Graduation Satisfaction Survey Registration Satisfaction Survey Customer Comment Cards International Student Survey Internal Data Sources

25. Broaden community awareness of CTC opportunities Develop and implement retention strategies Support students’ efforts towards graduation and placement Strive for continuous improvement of processes within student services Improve the college experience for students Student Services Unit Objectives

26. How do we know that we have been successful in reaching our objectives?ASSESSMENT

27. Assessment Measure: Student Retention (Assigned Admissions / Registration /Financial Aid Advisors) Benchmark: Decrease the # of students applying but not enrolling in their first quarter by 5%. Outcome – TBD Use of Results – TBD Student Service Advisors

28. Assessment Measure: Student Satisfaction with Graduation Process and Ceremony (Diplomas on Demand and Certification Officer) Benchmark: At least 80% of students surveyed will rank the graduation process and ceremony on an average of 4 or higher on a 5 point scale. Outcome: TBD Use of Results: TBD Graduation

29. Assessment Measure: Student withdrawals Benchmark: Decrease the # of students completely withdrawing from all classes by 5%. Outcome: The number of students completely withdrawing from all classes in FY ’05 was reduced by 4% or 247 students. Use of Results: The process for collecting data will be automated by using e-listen software; thereby, eliminating any untimely submission of data. Program information will be collected and shared with the Academic department for follow- up. All exit interviews will be conducted using admissions staff. Withdrawal Process

30. Requires students to meet with academic advisor in Student Services Explains withdrawal procedure Checks GPA Calculates Completion Rate for Financial Aid Data is Assimilated and Shared with College Community Withdrawal Process

31. Assessment Measure: Increase # of new students enrolling in CTC and applying for financial aid. Benchmark: New student enrollment will increase by 5% over FY ’04 and the # of students applying for financial aid will increase by 2% over FY ’04. Outcome: New student enrollment decreased by 6.9% from FY ’04. Students applying for financial aid increased by 1% over FY ’04. Use of Results: An CTC Open House will be held during spring quarter as a marketing tool to increase enrollment. Open House will be marketed in the Cobb and Paulding School Systems and in local newspapers. Open House dates were moved up to coincide with the local high school calendar. Financial aid will host a Financial Aid Fair during winter quarter to advertise financial aid and to address financial aid issues. Counselors will be available. Extensive advertisement in-house. Open House/ Financial Aid Fair

32. CTC Open House

33. Service Learning - # faculty participating Disability Services-Satisfaction with web site International Day – Satisfaction/ Info. available Analyze pattern of new applicants New applicants that do not enroll for quarter indicated Job Fair - # of new employers participating Retention Data – ACT Customer Comment Cards- all areas Additional Student Services Assessment Measures

34. CTC Job Fair

35. CTC Job Fair

36. Questions