Professional Services Partner Enablement

1. Professional Services Partner Enablement November 2013 Greg Richey Director Professional Services

2. Agenda • Ingram Micro Services Overview • Why IM Professional Services • What is IM Professional Services • Solutions • Reward Program • Next Steps • Q&A

3. Ingram Micro Services Division Services Lifecycle • Managed & Cloud • Professional Services • Training & Education

4. IM Professional Services Ingram Micro is dedicated to uncovering and investing in ways to help our partners extend and develop their IT services businesses safely, with minimal investment & business risk. • Leverage partners’ trust in Ingram Micro to enable them to take advantage of prime, high-value opportunities that may demand more expertise than they have in-house • Move product faster to market, extend and support greater product sales • Support emerging technologies

5. Do Our Partners Want IM Professional Services • Survey of > 8000 Partners • If Ingram Micro were to have a staff of highly skilled engineers and system architects to deliver professional services, would you consider using these services?

6. Branding and Preferred Payment Methodns >=264

7. IM Professional Services VAR  Resellers MSP Vendors customers IM Professional Services services Support Manage Implement Plan Benchmarking Assessment Planning Strategy Design Certification Pre-Sales Tech Support Benchmarking Warranty Asset Disposition Break-Fix Hardware Support  Software Support Business Recovery Training/Certification Recycling-Remarketing Benchmarking  Administration Asset Management Systems Management Performance Tuning Production Control Back-up and Archiving Replication Help Desk Remote Infrastructure Management Relocation Benchmarking Installation Configuration Tuning Testing System Integration H/W-S/W Upgrades Application Development S/W Customization Migration service providers <IMLink> IM Reseller Partner Network  IM Vendors Partner Network  Staffing Partners  IM Certified

8. Advantages for our Solution Providers • IM is a Trusted Source with proven capability to deliver with consistency, predictability and quality • Access to a comprehensive portfolio of tools, products and services for a complete solution • Pre Sales Technical Support • Subject matter experts in a variety of vertical markets and technologies that can be used to augment and extend internal resources • Ability exploit new or expanded service and product revenue streams • Sales, Customer Support, Finance, Integration Services and Logistics Support for your business

9. Sample Service Offerings • Supports Mobility and Cloud transitions and solutions • Delivered through Solution Providers • Combination of onsite and offsite services virtualization Health check • Storage • Network • Servers Wireless Networking Assessment

10. Wireless Networking Assessment • Introductory Call and Pre-Sales Consultation • Examine the business need, current wireless infrastructure, compliance or mandate issues and short and long term requirements • Business analysis • Scope of Work (SOW) document • Site Survey • Performed on-site by an Ingram Micro certified professional using industry standard practices and the latest tools, the survey will provide a blueprint for the physical design including: • A complete analysis of the end user location including a site map with AP mounting locations, areas of wireless coverage, network connectivity and configuration information • A Bill of Materials and compliance analysis may also be provided • Prepare and present the assessment report of recommendations and findings to the reseller • Hold an interactive workshop with reseller and end user to facilitate knowledge transfer on best practices • Provide a hard and soft copy of the report • Follow up

11. Why conduct a Wireless Assessment? • A wireless network is no longer a “nice to have” add on to the wired network • Higher client density and wireless as the primary connection demand a reliable, robust wireless network • Wireless VoIP requires a well thought out wireless network to maintain voice quality • Just hanging access pointswill not get the job done BENEFITS TO END USERS • Identify access-point performance, transmission rates, throughput and utilization • Increase network resiliency and reliability • Optimize performance • Improve your security posture • Detection of signal bleed outside premise • Identify devices accessing the network, RF interference and EMI • Lower cost of ownership • Mitigate risks leveraging experienced and certified professionals

12. Identify business & functional requirements, needs, and issues Review architecture and compared with best practices Review operations to understand Server Administration, Performance Monitoring Storage , Network, Security Load Sizing, Load Balancing, Capacity Planning Contention Mitigation, Virtual Machine Provisioning Data Protection and High Availability Hold interactive workshop to facilitate knowledge transfer Present assessment report of findings, recommendations, and solutions roadmap Virtualization Health check virtualization Health check • Storage • Network • Servers

13. Why a Virtualization Health Check? • Virtualization is likely a mission critical aspect of a business that touches all aspects of a computing environment • Build and maintain an infrastructure to meet SLA, business needs, and future growth • Get the most out of a capital investment • Validate that the environment is optimized for performance • Mitigate risks and improve security compliance through proven best practice • Gain the knowledge, technologies, best practices through interactive workshops Benefits to end users • Maximize resources through industry best practices • Consolidate more applications and heavier workloads • Increase agility and reliability • Reclaim IT staff time • Optimize performance • Improve your security posture • Lower cost of ownership • Mitigate risks leveraging experienced and certified professionals

14. Partner “Reward” Program Reseller Partner Early Adopter Incentive • $500 credit for any IM product or service to Resellers who purchase services • Credit good for 60 days from time of order • Ends 10/31/13

15. Website • Information: • www.ingrammicro.com/professionalservices • SOW/RFP submittals: • www.ingrammicrolink.com

16. Getting Linked Up with IM Professional Services Sales and Support Assistance: ProServices@ingrammicro.com | (800) 456-8000 x67247 | x66686 | x66492 To become an Service Provider or Order Professional Services: ProServices@ingrammicro.com | (800) 235-4128 Follow us: Ingram Micro Professional Services @IMProServices

17. Questions