Hancock Maintenance Services LTD

1. Hancock Maintenance Services LTD

2. Client Benefits • NO escalation fees for first 3 Years (Full contracts only) • Average 2-10 % annual scheduled maintenance savings • Free consultation and advise service from our highly qualified • Engineers • Free tenant to engineer communication for minor works • Free Weekly , Bi-Weekly or Monthly maintenance update from • our bespoke IMRS (Inspection and Maintenance Recording • System) • Free client parts vs. labour site performance analysis • Free supply of 3 ‘like for like’ quotes comparison service • No quibble open book policy on all pricing and costings • Report submitted via post, fax or email Hancock Maintenance Services LTD

3. Our Philosophy • Here at HMS we attempt to understand our customers’ requirements and objectives ,adopting a partnering approach to everything we do, with maintenance solutions that will suit each individuals specific needs. • Hancock Maintenance offer the following services: • Resident Engineers • Mobile Engineers • Planned Preventative Maintenance • Reactive 24/7 Services Hancock Maintenance Services LTD Area Coverage Greater London, Canary Wharf and M 11 Corridor .

4. Our Resident Engineers In certain circumstances where there is high dependency of the business on task critical services, it may be pleasing to have a resident engineering team on site. By having people who are familiar with the services directly on hand all the time, the risk of systems down time is reduced and workflow stability improved. Mobile Engineers Our mobile engineering team provide a cost effective way of maintaining a buildings’ mechanical and electrical services to the highest standard. All engineers are qualified to the highest industry standards and receive regular training in all aspects of their industry including health and safety policies. Our Planned Preventative Maintenance Whether your building is old or new, conventional in design or uses the latest hi-tech energy saving systems, it is vitally important that it is kept in good working order. Poorly maintained services result in increased energy bills and expensive repairs when things go wrong. Regular planned preventative maintenance ensures that all plant items are in good condition and continue to operate as they should. By planning your maintenance this n turn prolongs the life of the plant thus reducing expensive and unnecessary replacement. Reactive 24/7 Services In the unlikely event of an emergency situation it is vital for our clients to have confidence that their problem will be responded to quickly and effectively. We appreciate the importance of delivering a responsive and communicative service to all clients. All calls are answered by skilled staff trained in Providing the highest level of customer care and attention. Service level agreements can be tailored to specific customer Requirements with call response times of 4 hours if required. In most instances HMS engineers are on site within 1 or 2 hours from call out. Hancock Maintenance Services LTD

5. Facilities Management At Hancock Maintenance Services we offer a complete range of services with minimum input from our clients but that relay the necessary activities for a company to function efficiently and economically. We are able to successfully achieve this by integrating the HMS team with the client so that day to day management may well be considered faultless. HMS is committed to helping you in delivering cost effective Facilities Management with greater site efficiency by integrating with the client's personnel, adopting a flexible approach and operating an open book policy between the client and ourselves but by providing you the client, with an outstanding level of service. Condition Based Maintenance By working with our customers we strive to reduce the cost of ownership of plant and equipment. Using the latest technology we are better able to assess and schedule planned corrective works which in turn reduces the requirement for down time through the year. Hancock Maintenance Services LTD What our clients say about us... “We will continue to use the services of HMS for the maintenance of our office premises and are happy to recommend their services to other businesses requiring building maintenance services” Alandale Logistics

6. What We Do • Our clients rely on Hancock Maintenance for the support of their building services infrastructure through regular maintenance activities and scheduled repairs. • We provide both reactive and planned preventative maintenance services across a range of market sectors including, finance, industrial, commercial, residential and retail. • We deliver the most cost saving maintenance solutions by integrating a range of specialist services to support all aspects of the built environment. • In House Capability • Critical Power • Safety Audit and Guidance • Energy Management • Sustainable Solutions • Heating Plant • Air Conditioning • HVAC • Air Movement Plant • Gas Testing • Lighting and Power Controls • Catering Equipment Repairs • Internal & External Fountains and water features • Spa and pool chemical level testing and maintenance • Fire Detection • Statutory Electrical Testing • Portable Appliance Testing PAT • Refrigeration Plant • Warranty Maintenance • Managed Services • Cleaning • Security • Ground Works • Front of House Hancock Maintenance Services LTD Service Excellence through Innovation &Diligence .

7. Customer Help Desk Contract customers benefit from a 24/7 customer help desk manned by our highly trained staff Located at our head office . Immediate response to critical issues are dealt with via our engineer response network teams. Training & Development As people are our most valuable Asset, and for us to provide the highest levels of Service to our customers we have adopted a quarterly development training plan for all our engineers. This system ensures that all Training requirements are met with regard health and safety, as well as latest legislative and best practice activities Accreditations Hancock Maintenance Services LTD is one of the UK’s leading providers of Mechanical & Electrical maintenance support services. Hancock Maintenance Services LTD

8. 8 Churchill Corner Stansted Essex CM24 8UA T: 01279 814301 F: 01279 814301 W: www.hancockms.co.uk E: info@hancockms.co.uk Hancock Maintenance Services LTD Registered in England No 6563032