Brant Community Protocols, Processes and Resources

1. Brant Community Protocols, Processes and Resources Welcome to the Brant community electronic orientation package on community protocols, processes, and community resources. Revised July 2018

2. Background • The Children and Youth Services Committee, represented by numerous community organizations, approved these community protocols • This electronic tool was developed to support each organization in orienting their staff

3. Communication, Coordination, Collaboration The Brant community protocols guide our daily practice in serving people - Communication, coordination, collaborationhelp us: • Best meet the needs of people we serve • Most in Need are addressed collectively • Avoid duplication and contradiction

4. Guiding Principles • Family/person-centered service • Work collaboratively • Address ‘Most in Need’ • Least intrusive services • Utilize best practice • Confidentiality

5. Definition • Service Coordinator =The community staff that is identified as the key contact for a family • All professionals fulfill the service coordinator role within their job responsibilities

6. 6 Community Protocols • Coordinated Service Planning Protocol • Case Resolution Protocol • Infants and Toddlers Living in At Risk Environments Protocol • Safety Plan Protocol • Suicide Prevention Protocol • Transition Planning Protocol & Procedures for Young People with Developmental Disabilities

7. Coordinated Service Planning Protocol Every staff has a role in establishing and maintaining communication and coordination with other services • Support a single coordinated plan of care • Support coordinated & complementary services; avoid duplication & contradiction • Child/youth & family prioritiesare at centreof the coordinated plan • Written Coordinated Service Plan

8. Coordinated Service Protocol cont’d More than 1 service involved - staff ensure: • Communication(with consent):All are responsible to initiate communication with other providers • Identify the key contact staff - Service Coordinator • Coordinated Service Plan is written • Prioritize coordination for those “most in need”

9. Most in Need Tool & Coordination Tool is used to identify: • Priority, Situation, & Timing of Referrals • Action required for those prioritized as Emergent or At Risk: • Emergent = Stressing service system; support needs not easily met • At Risk = Services exhausted/more supports needed to stabilize

10. CASE CONFERENCES and Coordination Meeting together enables: • Communicationbetween services and collectively with family • Coordinated planning:Did you know this increases family’s satisfaction! • Clarity of the coordinated service plan Seamless service system for families

11. CASE RESOLUTION Protocol A community mechanism for children and youth: • At Risk Reviews for complex and urgent needs requiring coordinated community response; • Transition Plan Reviews for youthconsidered “emergent” or “at risk” • Service Coordinator preparesaCase Resolution Client Profile 4 days prior to meeting + Coordinated Service Plan Addressing supports creatively together

12. Case Resolution - At Risk • Community review of “Emergent” or “At Risk” who require a coordinated community response;OR • Review of a clinical recommendation for a specialized support to stabilize the child/youth; Complex Needs Funding may be applied forif services have been exhausted and support needs exceed capacity of the service system • Case Resolution Team only addresses resources and how support plan will be implemented

13. Case Resolution – Transitional Aged Youth • Review integrated transition plan for youth with developmental disability to ensure current supports are building skills and plans for the future (age 16, and again at 17) • The written Transition Plan, developed by the Service Coordinator with the youth, family, school and other services, uses the Coordinated Service Plan template

14. Infants and Toddlers Living in At Risk Environments Protocol • Interagency collaboration to support early detection and intervention of neglect, harm, or threat of harm to infants and toddlers under age 3 • Identify and consider risk factors as well as protective factors • Staff identifies a concern; protocol outlines steps for an Action Plan

15. Safety Plan Protocol Individual Safety Plan template: • Complete for individuals who experience persistent crisis involving police or ER • Supports emergency response • Increases effectiveness of response to these children, youth and adults

16. Safety Plan Protocol - cont’d • Complete the Individual Safety Plan form • Keep updated • Send copy to St. Leonard’s Crisis Services

17. Suicide Prevention Protocol Suicide is a collective community issue. Safety from suicide rests on our ability to talk openly about suicide. Through collaborative efforts: • Promote well-being • Reduce stigma re mental health & suicide • Increase awareness of resources • Clear pathways to services • Increase suicide alertness SafeTALK training

18. Transition Planning Protocol and Procedures for Young People with Developmental Disabilities Provincially mandated protocol: • At age 14, start planning to help youth and their family prepare for future • Identify one staff to lead integrated planning • Build on youth’s interests, strengths & goals • Explore options & build skills • Plan with: Youth, family, school, services What can we build on now to prepare youth for the future?

19. TAY Planning cont’d The Plan is about community involvement and quality of life • Develop awritten integrated Transition Plan using the Coordinated Service Plan template • Update at least annually • Refer to Contact Brant at age 14 to register youth for TAY Planning and TAY reporting to MCYS on behalf of Brant • Copy each Coordinated Service Plan to Contact Brant

20. Other Community Resources

21. Crisis Response Services • Integrated Crisis Servicesoperates 24/7, 365 days/year through St. Leonard’s; phone support for all ages 519-759-7188 or 1-866-811-7188 • Six Nations Crisis Response: operates 24/7, 365 days/year 1-800-445-2204

22. Residential Placement Advisory Committee Child, Youth & Family Services Act legislates RPAC reviews • For children/youth placed in a residential facility of 10+ beds, staying over 90 days • Review within 45 daysof placement; every 9 months thereafter • RPAC Teamto advise re the appropriateness of the residential placement Contact Brant has the mandate to coordinate

23. RPACcont’d Staff responsibilities: • Prepare a summary report and submit 48hours priorto meeting to Contact Brant • Make a brief presentation to RPAC; child/family & residence may also present RPAC Team reviews the reason for residential placement, the goals of placement, and appropriatenessof the residential placement

24. www.info-bhn.ca A web-based Community Information Database on services in Brant, Haldimand and Norfolk • Makes it easy to find out about services Managed by Contact Brant

25. This Community Informationdatabase is used by 211 Ontario to provide their provincial information phone service for Brant, Haldimand & Norfolk Call 2-1-1 24/7; available in over 150 languages

26. . • A community publication of free workshops, courses, groups, and events offered by local organizations for families, children & teens • Publications 2 times per year • Available at your agency, or electronically at: www. contactbrant.net/yourguide

27. Tele-Mental Health Services • Access to child psychiatrists through Woodview Mental Health & Autism Services’ Tele-Mental Health Services • Videoconferencing equipment at Woodview and other community sites provide: • Individual consultation • Program consultation • Educational sessions Call Woodview

28. Community Collaboration around supporting people… Communicate Coordinate Collaborate Together we can make things happen!

29. For Information and Help with community protocols & processes: Call: (519) 758-8228