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Texas State University Leadership Institute “Building Effective Teams”

Texas State University Leadership Institute “Building Effective Teams”. Dr. Robert Konopaske Management Department February 12, 2011. Get ready for teamwork!. Teams can make magic! http://www.youtube.com/watch?v=TzNACAG74QA U.S. organizations use teams for a variety of reasons

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Texas State University Leadership Institute “Building Effective Teams”

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  1. Texas State University Leadership Institute“Building Effective Teams” Dr. Robert Konopaske Management Department February 12, 2011

  2. Get ready for teamwork! • Teams can make magic! • http://www.youtube.com/watch?v=TzNACAG74QA • U.S. organizations use teams for a variety of reasons • 80% of companies with more than 100 employees use teams • 90% of all U.S. employees work part of their day in a team • Chances are…you’ll be a member of one (or more) teams at your work!

  3. Advantages of teams • Improved customer satisfaction • Improved product & service quality • Increased speed & efficiency • Higher job satisfaction • Better decision making • More creative problem solving

  4. Disadvantages of teams • Initially high employee turnover • Social loafing • Lowered quality of group decision making • Groupthink • Inefficient meetings • Domination by a few members • Lack of accountability

  5. Why people withhold effort in teams • The presence of someone with expertise • The presentation of a compelling argument • Lacking confidence in one’s ability to contribute • An unimportant or meaningless decision • A dysfunctional decision-making climate • Again, social loafing can be an issue

  6. When to use teams (or not)!

  7. Continuum of autonomy in work groups Self- designing Teams Self- managing Teams Semi- autonomous Work Groups Employee Involvement Groups Traditional Work Groups Autonomy

  8. Self-designing Teams • Same as self-managing teams except: • Control and change design of team • Control resources for task accomplishment • Impose discipline on team members: • Hire and fire • Divide rewards • Decide on penalties (ex: tardiness) • Can change task of team

  9. Special type of team: Virtual • Geographically and/or organizationally dispersed coworker who use telecommunication & IT to accomplish an organizational task • Tips for creating successful virtual teams: • Select self-starters and strong communicators • Keep the team focused on clear, specific goals • Provide frequent feedback • Periodically bring team members together & use team building • Improve communications & ask team members for feedback on how well team is working

  10. Team Norms Team Cohesiveness Team Size Team Conflict Team Development Work team characteristics

  11. Team norms • Informally agreed-on standards that regulate team behavior • Powerful influence on work behavior • Regulate the everyday behaviors of teams • e.g., soldiering

  12. Team cohesiveness • The extent to which members are attracted to the team and motivated to remain in it • Cohesive teams: • retain their members • promote cooperation • have high levels of performance • Promote team cohesiveness by: • Make sure all team members are present at team meetings • Create additional opportunities for teammates to work together • Engage in nonwork activities as a team • Make employees feel that they are part of a “special” organization

  13. Performance Team Size (6-9 members) Team size & performance: A U-shaped relationship

  14. Team conflict • C-type Conflict • cognitive conflict • focuses on problems and issues • associated with improvements in team performance • A-type Conflict • affective conflict • emotional, personal disagreements • associated with decreases in team performance • Both types often occur simultaneously

  15. Team Development: Stages • Forming – 1st stage of team development; get to know other members; set ground rules • Storming – 2nd stage; conflict over what should be done & how to do it; team leader nudges group toward team goals • Team will be ineffective if it gets stuck here • Norming – 3rd stage; informal rules; members get used to roles; group cohesion grows • Performing – 4th stage; performance high b/c team has matured; it’s fully functioning now

  16. Interpersonal Skills Decision Makingand Problem Solving Conflict Technical Training Training for Team Leaders Types of team training

  17. Causes of Unproductive Teams • Power struggles • Individual behavior • Unequal Workload • Lack of top management support • Poor leadership • Lack of focus • Capability issues • Groupthink • http://www.youtube.com/watch?v=qYpbStMyz_I

  18. Team Compensation & Recognition

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