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Incident Management Communication Plan

Incident Management Communication Plan. Objective. To communicate a Priority 1 or 2 incident so that the right IT resources can be utilized to deliver a timely resolution to the problem, minimize the business impact and manage the delivery expectations. Incident Management Priorities.

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Incident Management Communication Plan

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  1. Incident Management Communication Plan

  2. Objective To communicate a Priority 1 or 2 incident so that the right IT resources can be utilized to deliver a timely resolution to the problem, minimize the business impact and manage the delivery expectations.

  3. Incident Management Priorities

  4. Stakeholders • IT Help Desk • IT senior management • IT solver group • Work order owner • Business management • Requestor

  5. P1/P2 Communication

  6. P1/P2 Contact Methods • Primary options (use both) • Email • Phone call • Secondary options • Face-to-face • Text message • All contacts will be acknowledged by recipient

  7. P1/P2 After Hours Communications

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