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Skills for Health Local Workforce Solutions 11 May 2011 Workforce Matters Helping Organisations to respond Sally Campbel

Skills for Health Local Workforce Solutions 11 May 2011 Workforce Matters Helping Organisations to respond Sally Campbell – Director of Cheshire Service. Great at People Management. Context Good to Great Some challenges. Context. Patient Expectations Ageing society Information age

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Skills for Health Local Workforce Solutions 11 May 2011 Workforce Matters Helping Organisations to respond Sally Campbel

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  1. Skills for HealthLocal Workforce Solutions11 May 2011Workforce MattersHelping Organisations to respondSally Campbell – Director of Cheshire Service

  2. Great at People Management • Context • Good to Great • Some challenges

  3. Context • Patient Expectations • Ageing society • Information age • Changing nature of disease • Advances in treatment • Changing workforce QIPP

  4. Good to Great 2011 - 2013 Mobilised workforce with a passion to get things right for patients Cost reduction through quality improvement not salami slicing Disciplined execution of change at scale Use data for improvement Invest in people

  5. Mobilised Workforce • Engagement, involvement & influence = discretionary effort • Alignment with culture & values • Health & Wellbeing – fit workforce = fit business • Leadership = balance challenge v support • Getting the basics right

  6. Cost reduction through quality improvement not salami slicing • Post TCS integration • Care pathways • Healthcare groups • LEAN / productive working • Technology & innovation • back office functions

  7. Disciplined execution of change at scale • To support new models of care across organisations • To deliver cost improvement • Involvement / engagement • Process management • Personal support • Leadership

  8. Use data for improvement • How are we doing • How do we compare • How do we learn from others • Hard measurement of people • Managers - KPIs

  9. Invest in people • High performance requires strong training & development at every level • Broadening skills & mobility of roles to support service change • Generation Y – “78% attracted to employers offering training & development” “ edutained”

  10. Invest in people cont.. • Feed innovation & creativity • Education, learning & development metrics to support business case for future investment

  11. Some Challenges • Now v Tomorrow • One size won’t fit all Baby Boomers v Generation Y “ The Millennials” • HR / People Management – fit for the future?

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