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The First Mile: The Essential Art of Customer Service

Congratulations on winning the Customer's Choice Award for Outstanding Customer Service! This guide introduces the importance of customer service and the art of serving customers effectively. Learn to prioritize customers, take personal responsibility, and view situations from their perspective to provide exceptional service.

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The First Mile: The Essential Art of Customer Service

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  1. the first mile The Essential ART of Customer Service

  2. Congratulations! Customer’s Choice Award for Outstanding Customer Service You’ve just been awarded the Please introduce yourself and give your acceptance speech! Be sure to thank all the people who have helped you achieve this honor.

  3. Who are your customers?

  4. Whose job is customer service?

  5. Have YOU ever gotten poor service as a customer? How did you feel?

  6. Word of Mouth . . . Word of Mouth . . . tells 5 people tells 5 people tells 10 people tells 10 people A customer who has a . . . Good Experience: Bad Experience:

  7. Video Presentation . . . Video Presentation. . .

  8. Is this good customer service? Is this good customer service? What’s wrong with this picture?

  9. What’s your soup…today? Hello? Does Rick see customers as his highest priority?

  10. Does Rick know who the customer is? I’m sorry. This isn’t my table.

  11. Does Rick accept personalresponsibility for customer service?

  12. Take personal responsibility for customer service Know who your customers are Make customers your highest priority

  13. What opens Rick’s eyes to the error of his ways? What opens Rick’s eyes to the error of his ways?

  14. becoming a customer

  15. customer’s customer’s Take a look from the point of view

  16. ART ART What is the essential of customer service?

  17. How do we pay attention to our customers?

  18. How do we show respect for our customers?

  19. How do we give our time to our customers?

  20. Take personal responsibility for customer service Know who your customers are Make customers your highest priority

  21. Attention A Respect R Time T

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