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Leadership Development Programme 2012 Module 3 Creating a Sense of Urgency. Typical sources of complacency. Some tips and techniques to increase urgency. Create a ‘crisis’ e.g. expose weaknesses compared to competitors, or allow something to blow up instead of last-minute fire-fighting
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Leadership Development Programme 2012Module 3Creating a Sense of Urgency
Some tips and techniques to increase urgency • Create a ‘crisis’ e.g. expose weaknesses compared to competitors, or allow something to blow up instead of last-minute fire-fighting • Eliminate obvious examples of ‘corporate excess’ • Set stretch targets, objectives and goals that can’t be achieved by ‘business as normal’ approaches • Hold people accountable for broader measures of performance rather than narrow functional goals • Communicate feedback from external sources across the organisation • Insist that people talk regularly to unsatisfied customers, unhappy suppliers and partners and disgruntled stakeholders • Confront reality – use external facilitators to force more relevant data and honest discussion into management meetings • Stop management ‘happy talk’ – bring candour to company-wide meetings • Bombard people with information about potential valuable/major business opportunities and the company’s inability to pursue them
Creating a sense of urgency – examples • Nokia CEO Stephen Elop rallies troops in brutally honest 'burning platform' memo • Steve Jobs, Chairman and CEO of Apple - returning to Apple in 1997 and turning round the company around
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