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Good Governance

Good Governance. By K Ramakrishna Rao , IAS Director General . Agenda. Context of Governance State of Affairs Whys & How's Areas of CGG’s work The ray of hope… Leadership Code The First 90 Days . What the Government Spends ? (Rs in crores ).

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Good Governance

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  1. Good Governance By K Ramakrishna Rao, IAS Director General

  2. Agenda • Context of Governance • State of Affairs • Whys & How's • Areas of CGG’s work • The ray of hope… • Leadership Code • The First 90 Days

  3. What the Government Spends ?(Rs in crores)

  4. Transfer of funds* from Centre to States in 2012-13 * Does not include subsidies on food, kerosene, and fertilisers, and loans through postal savings

  5. Performance Outcomes….?

  6. India’s Governance Indicators A Good Country with Bad Governance! “India is a free country but the framework of governance is still colonial. Isolation of ruling elite from ordinary people and improper implementation of laws are both symptoms and reasons of bad governance in India” Half or less than half on majority of the 6 indicators of governance

  7. Extent of Poverty

  8. Public Expenditure on Health as % of GDP in 2005 8 8

  9. MDG indicators for India and other countries in Asia

  10. Public Services by regions e.g. Immunization Coverage 10 10 10

  11. Sanitation Crisis 11 11 11

  12. Use of domestic toilets 12 12

  13. Child Sex Ratio in Age Group 0-6 [Census 2001 and 2011 (p)] Our Census, Our Future 2001 2011 India: 927 India: 914 13

  14. Social Sector Expenditure 14

  15. Disconnect bet. Expenditure and Outcomes in Social Sector • Inadequate expenditure on social sector • No political / administrative accountability • Poor reporting mechanisms • High absenteeism • Lack of Devolution • Ex-ante expenditure • Changing centre-state fiscal relations • Archaic procedures • Indifferent and bureaucracy, short tenure • Poor Governance

  16. Despite Admirable Institutions….. • Election Commission • Supreme Court • Finance Commission • Comptroller & Auditor General (CAG) • Union Public Service Commission • Civil Services? Independently competent but collective performance needs scaling up

  17. Public perception of Administration Distant and Elitist Wields enormous clout Needs to be mollified for eliciting benefits Low on commitment esp. towards pro-poor Weak on development delivery High on personal aggrandizement Low on ethics Corrupt Hand in glove with Politicians Misuse of power 17

  18. What can be done? • Stepping up Civil Service Reform – Why ? A good civil service is necessary but not sufficient for good governance; a bad civil service is sufficient but not necessary for bad governance

  19. Public Sector Reform for better service delivery • Improve Outcome Monitoring • Information Flow • Transparency in processes for Anti-Corruption • Decentralisation, Devolution & Delegation • Ethical Administration • Rights based Development Good Governance

  20. Centre for Good Governance

  21. Centre for Good Governance • Established in 2001 to guide, coordinate and manage implementation of Governance Reforms Programme in Andhra Pradesh • Vision : To be a world class institution to guide governance reforms

  22. Core Functional Areas Key Activities • Governance reforms • e-Governance Reforms • Government Process Re-engineering • Organization Development • Accountability and transparency in Government • Innovations in government • Public Service Delivery • Performance management • Policy Review/Formulation • Consulting/Research and Advisory Services • Technical Support for e-Governance and Change Management • Capacity Building • Monitoring, evaluation, and impact assessment

  23. Interventional Strategies • Support Knowledge Management on Good Practices in Governance • Document innovations • Pilot initiatives • Monitoring & Evaluation • Impact Assessment • Capacity Building • Support & Handhold Government Process Re-engineering – State and National level Knowledge Generation & Management • Information Technology

  24. Assessments/Evaluations Policy Reviews / Formulations • Report on steps to Ensure Effective Administration at State Level -2nd Administrative Reforms Commission • National Training Policy • National Capability Building Framework • Formulation of State Right to Public Services Policy, 2012 • Rent Control Law, Govt. of Jharkhand • Property Rights Legislation, GoAP • Legislation on Public Participation • Legislation on Public Disclosure • Procurement Policy for AYUSH • State Disaster Management Policy • State of Governance Report • State of Civil Services Survey 2010 • National eGovernance Awards evaluation • Evaluation of community participation procedures in RAY • Strategic assessment of health sector for World Bank

  25. ICT Vision / Road Maps Software Development Project Management Unit (PMU) e-Governance Capacity Building Technology Consultancy Government Process Re-Engineering eGovernance – focus areas

  26. E-Governance Solution Provider • Online Recruitment Processing System • Electronic Payment & Application System of Scholarship • Students Welfare Health Information Tracking System-(SWHITS) • Online Grievance Redressal System(OGRTS) • Housing Online Monitoring and E-Governance System (HOMES) • E-PASS – Electronic Payment and Application System of Scholarships • AP Legislative Assembly • RTI – Online Certificate Course

  27. Some E-Governance initiatives 6 2 5 3 4 e-Human Resource Management System (e-HRMS) Online Grievance Redress Tracking System (OGRTS) Online Legal Case Management System (OLCMS) Municipal e-Governance (Double Entry Accrual based Accounting System) Online Recruitment Processing System (ORPS) Human Resource Management System (e-HRMS) is the IT enablement of HRM and payroll functions. This application has all services that enable to track innumerable data of employees from personal profile, employment history, and employee benefits to payroll records. Electronic generation of service records as well as pay bills is enabled. Employees can access self-information required like Pay slips for the selected period, leave particulars, etc Online Grievance Redress Tracking System (OGRTS) is a web based application, intended for redressal of citizen grievances. Citizen can register a complaint online and the concerned officer of the specified department can view the issue and resolve it on priority. Provision is also made to update compliant status after redress by concerned officer and the status can be viewed by the citizen. Municipal e-Governance” is a web based application with ‘Double Entry Accrual Accounting system” as core module. The package is comprehensive and consists of e-modules on Double Entry Accrual Accounting system, Fixed assets and Budget monitoring which are integrated with each other enabling a seamless data flow. . It is a web based application for tracking and monitoring the court cases. It creates Knowledge Bank (database) of legal cases of the departments and helps in effective monitoring and periodical review of the cases pending in Courts. A dashboard report will be displayed immediately after login by the Government officer. Online Recruitment Processing System (ORPS), is a first of-its-kind, software system for Government recruitment in India, that has transformed the processing of applications by Andhra Pradesh Public Service Commission (APPSC), the nodal agency of the Government of Andhra Pradesh (GoAP) for public service recruitments. 1 Electronic – Payment & Application System of Scholarships (ePASS) Online Post Matric Scholarships disbursements through ePass application is one of the important welfare measures of the Government of AP which is aimed at the educational upliftment of students Below poverty line (BPL), initiated by the Department of Social Welfare.

  28. Key Clients • Government of Andhra Pradesh and other State Governments • 2nd Administrative Reforms Commission • Central and State Information Commissions • Govt. of India • Cabinet Secretariat • Min. of Panchayati Raj • Ministry of Rural Development • Department of Administrative Reforms and Public Grievances • Department of personnel and Training • Department of Information Technology • Ministry of Housing and Urban Poverty Alleviation • International agencies • World Bank • DfID • UNDP • International Labour Organization

  29. The ray of hope…… • Tools of Transparency and Accountability in place • The 73rd and 74th Constitutional Amendment Acts • Right to Information, MNREGS, NRLM, NULM • Social Audits, Public Expenditure Tracking, Gender and Child Budgeting • UID to identify beneficiaries • Electoral Reforms • Legal and Judicial Activism • National e-Governance Programme • Civil Service Reforms – Performance Management

  30. Thank you

  31. First 90 days • Match Strategy to Situation • Start up : build up systems • Turnaround: quick analysis and action • Sustain success: fix small problems ; no complacency • Secure early wins • Act but after thinking carefully • Be a team player • Show execution ability – get your hands dirty

  32. First 90 days • Negotiate for success with the boss • Five conversations • Situation, expectation, style, resources, personal development • Build your team • Assess your team – have a list of criterion for assessment • Have a reward system – recognition, training, posting, job content • Build coalitions and support systems • Have balance • Life work balance • Hobbies, interests, friends • Reaction to setbacks

  33. Q & A • ramakrishnarao@gmail.com

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