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Intellect Stream. Understanding Needs, Delivering Solutions. Panel 1: Understanding Patients’ Needs. Hosted by Facilitated by Laura Weir Panellists: Jim Thomson Paul Buchanan Mike Garside #informationevolution.
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Intellect Stream Understanding Needs, Delivering Solutions
Panel 1: Understanding Patients’ Needs Hosted by Facilitated by Laura Weir Panellists: Jim Thomson Paul Buchanan Mike Garside #informationevolution
Panel 2: Understanding Professionals’ Needs Hosted by Facilitated by Dr Joe McDonald Panellists: Dr Vivek Patkar Donna Rodgers RN Keith Strahan #informationevolution
(and Clinical Facilitator) Understanding Frontline Needs: Information & Technology Acute Care Perspective Donna Rodgers– RGN BSc (Hons)
Day to Day Experience Enabling clinicians: • To exploit the IT solutions we have today • Describe the better solutions for tomorrow • Articulate the solution not the problem • Speed does not always equate to efficiency • Politics are important
Key themes • How do I make information respectful, useful and meaningful across the spectrum of health and social care ? • Is it the implementation not the product that is the ‘issue’? • In the UK - how is modern medicine going to be practiced?
What has helped? • Critical clinical observation and audit, challenge ‘what is’ not ‘what we think is’ • Getting beyond the debating chamber and into the All Party select committee level of politics • Collegiate thinking and doing • Unforgiving safety and risk management planning • Uncompromising clinical leadership
(and Social Worker) Understanding Frontline Needs: Information & Technology Social Care Perspective Keith Strahan – Programme Manager
Day to Day Experience Field workers in social care include: social workers, care managers, paid carers, personal assistants, etc Issues include: • Re-entering information into separate forms/systems (and potentially many portals across health and care). • Still spending time and energy posting and faxing information. Information sharing often is done inefficiently or not at all. • Key information for citizens not available in a range of formats (e.g. hospital discharge information should include more choice - paper copies that are NOT hand written, email, text, app, portal, etc).
Day to Day Experience Major issue: Mobile Working For example: • “Amount of data needed to record takes me away from the day job.” • “In this day and age, why is it I still have to use paper and pen when interviewing and then spending hours typing this information into my desktop computer in our office?” • “So many mobile working pilots but there always seem to be blockers; like the equipment is not right for carrying around, coverage and security.”
What could help? Better, smarter, more efficiently mobile working could take place if there was rapid access to: • Case load information, immediately available (by app?) • Imputing into the ‘core’ information fields, adding text where appropriate (including voice activation) - in real time, available to all others that need it with one click or command. • Searches, updates, viewing – ideally seconds, not minutes for searches. • A tailored review of resources, including available services and the support networks available to the person concerned and their carer(s).
Panel 3: Industry Response – Architecture Platform Hosted by Facilitated by Andrew Hartshorn Panellists: Mark Treleaven Paul Cooper Paul Mukherjee Phil Birchall #informationevolution
bit.ly/info-evolution • jon.lindberg@intellectuk.org • #informationevolution
Panel 4: Industry Response – Digital Solutions and Services Hosted by Facilitated by Andrew Hartshorn Panellists: Gary Shuckford Ewan Davis Tom Whicher Wayne Parslow #informationevolution
Information & technology services proposal Gary Shuckford
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Panel 5: Closing Debate Hosted by Facilitated by Julian David Panellists: Alex Abbott Andrew Hartshorn Laura Weir Dr Joe McDonald #informationevolution