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Human Ressources Development at ADIE Milano - 2009.06.05

Human Ressources Development at ADIE Milano - 2009.06.05. Staff and Volunteers at Adie. People 431 employees Turnover:17% Women: 60% / Below 40: 88% LT contract: 93% 1 245 volunteers Women: 30% / Below 40: 5% Wages

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Human Ressources Development at ADIE Milano - 2009.06.05

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  1. Human Ressources Development at ADIE Milano - 2009.06.05

  2. Staff and Volunteers at Adie • People • 431 employees • Turnover:17% • Women: 60% / Below 40: 88% • LT contract: 93% • 1 245 volunteers • Women: 30% / Below 40: 5% • Wages • Difference between the highest 10% wage-earners and the lowest 10%: 2.37 • Difference with private banking sector: - 15% for loan officers / -30% for managers / > - 50% for directors • Variable: individual (0%-10%) + collective (0%-8%) Sources: reporting 31.12.08

  3. Staff and Volunteers at Adie • Recruitment and career Mgmt • Recruitment • 168 people recruited in 2008 • N*people interviewed/position: 5 • Time between identification of a need and integration : 7 weeks • Career Management • Change in responsibility: 33 • Maternity leave replacement: 28 • Career meetings: 120 Sources: reporting 31.12.08

  4. The new overall strategy of Adie Recent Changes in Adie’s economic model • Credit • Microcredit for start-ups and business development • Personal microcredit for employment • Microinsurance Operational sustainability in 2011 Financial sustainability in 2013 Means: productivity, risk management, product mix, interest rate and loans volume. • Business development services • Group training • Individual coaching • Business advice • Legal advice Fully subsidised by European Funds, French government, local authorities and private companies

  5. HRD is aligned with the new overall strategy • Business development services diversification of services, availability in all territories, quality of services • Credit diversification of products, productivity, risk management, product mix, interest rate and loans volume. • Recruitment and career management Diversification of profiles (salesmen, academics, senior), National campaign • Training Turning 250 social workers into one social sales team • Motivate Building support by mixing individual incentive and faith in shared social goals • Volunteers Expect strict compliance with rules and acknowledge them as contributors

  6. Recruitment and Career management • Diversification Diversify profiles = diversify media (job forum, magazines, websites, blogs, local institutions) and elaborate an employer’s image • Volume and quality of service E-recruitment, database and detailed job definition • Integration Tutoring and follow-up during the trial period. Soft skills are key. • Career management Identify high potentials (Junior/Senior) and follow-up.

  7. Training • Market surveys, customer relationships, quality of service… New words becoming reality in a reluctant world • Diversification of services = diversification of career paths New needs to train generalists able to be loan officers and BDS consultants • Train not only to apply but also to criticize Growing is easier when all brains are active • Team building is about values, social impact and happiness Commitments must be nurtured

  8. Wages and Soul • Volume: externalise or invest in HR software • Payroll and flexible benefits • Management of medical checks, maternity and paternity leave, holidays,… • In a non-flexible job market, rewards are more important than sanctions • Can’t by me Soul but can introduce Soul in benefits and wages variable components • Align wage increases and bonuses’ parameters with the overall strategy • Social and financial exclusion indicators weighted as much as productivity

  9. Volunteers • Recruitment Diversification of expertise and origins. From National campaign to word of mouth. • Integration in the value chain Expect strict compliance with rules. Give them the same tools and training and even more… • Communication and recognition Assessing the quality of services delivered by volunteers is the best recognition of their participation to the mission

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