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RemoteAgent 1.0

2010-09-08. RemoteAgent 1.0. RemoteAgent. Role of RemoteAgent Server HTTP-server LDAP-server Call State Server for TSAPI or TAPI Interface to common phonebooks Licensing Role of RemoteAgent Client Interface to private phonebooks Role of PolyPhone Client Full SIP client

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RemoteAgent 1.0

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  1. 2010-09-08 RemoteAgent 1.0

  2. RemoteAgent Role of RemoteAgent Server HTTP-server LDAP-server Call State Server for TSAPI or TAPI Interface to common phonebooks Licensing Role of RemoteAgent Client Interface to private phonebooks Role of PolyPhone Client Full SIP client Interface to private phonebooks Special Case Integration of RemoteAgent Server in a BackStage Server (by Aastra) environment

  3. Overview Client Computer Browser Internet Mobile Extension RemoteAgent Client or Router / Proxy PolyPhone LAN / IP Office Phone PBX RemoteAgent Server

  4. Browser Phonebook Access private & common phonebooks - File (comma separated)- MS Outlook-Contacts- MS Outlook-Addresses- MS SQL- MS Excel- LDAP (for Active Directory)- Lotus Notes- David (Tobit)- ODBC (MySQL, Oracle, …)

  5. Browser Call Control Control your Office Phone or Mobile Extension Control means: - Make call- Clear call- Switch between calls- Transfer call- Conference (3-party) - Camp on, Callback, Intrusion Access your call log (Journal) (Depending on PBX supported features)

  6. Browser Mobile GUI Several appearances available Best fit for small mobile browser Best fit for desktop browsers Browsers: IE, Firefox, Chrome, Opera mini,... More styles to download on our homepage

  7. Browser Desktop GUI Opens Google Maps Opens the email application

  8. RemoteAgent Architecture Two Models: 1. Stand-Alone - Operates with any PBX supporting TSAPI or TAPI 2. Cooperate with BackStage (Aastra) - Less Configuration (only 1 parameter to set!) - Needs BackStage Server & Platinum-Clients

  9. RemoteAgent Architecture Stand-Alone Model Server Computer RemoteAgent Configuration Client Computer RemoteAgent Trace RemoteAgent Server (Service) RemoteAgent Client or PolyPhone Central Phonebooks Local Phonebooks PBX TSAPI Client or TAPI

  10. RemoteAgent Architecture Cooperate with BackStage (Aastra) Model Server Computer RemoteAgent Configuration RemoteAgent Trace Client Computer RemoteAgent Server (Service) BackStage Platinum BackStage Server (Service) Central Phonebooks Business Phone Local Phonebooks BusinessLink Client BusinessLink Server

  11. Technical Data

  12. PolyPhone • Full Windows Telephone Client • VoIP + Video via SIP • Call Control via TSAPI, TAPI • PhonebooksFile , MS Outlook-Contacts, MS Outlook-Addresses,MS SQL,MS Excel,LDAP (for Active Directory), Lotus Notes,David (Tobit),ODBC (MySQL, Oracle, …) • SMS sending • Instant Messages • PolyPhone Presentation

  13. Contact Franz Eilenberger GmbHSchoenbrunner Str. 32 Top 61A-1050 ViennaAustria Tel.: +43 664 4109454Fax: +43 1 9209126 E -Mail: office@pbxupdate.comWebsite: www.pbxupdate.com Member of Chamber of Commerce:WKO, WienProfessional group: Management Consultancy and Information Technology UBIT WienCommercial registry number: FN 273546 zRegistry court: Handelsgericht WienUID:ATU62279466Type of business: Consulting and project management, services for automatic data processing and information technology

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