Skyservice Airlines Safety Management System: Building a Safer Future

1. SKYSERVICE AIRLINES INC.SMS Savik RamkayDirector Safety Management System

2. Agenda 1 WHO ARE WE - SKYSERVICE 2 Safety Management System Choosing where to start Corporate support Organizational development SMS Report SMS Report 3 SMS two years later – adding components 4 Future state – safety culture

3. Skyservice Established in 1986, Skyservice is Canada’s leading provider of aviation services consisting of 2 distinct segments: Aircraft Services • Fixed Base Operations • Aircraft Maintenance Aircraft Operations • Air Ambulance • Executive Aircraft • Commercial Aircraft

4. Fixed Base Operations • Skyservice is the market leader in providing executive aircraft services in Canada through its fuel and hangarage businesses at its private terminals in Toronto, Montreal and Calgary • Skyservice’sToronto facility has been ranked #1 in Canada and #4 in North America & Mexico out of 3,500 operators for over 5 years

5. Maintenance • Skyservice is the largest executive aircraft maintenance business in Canada with over 55 aircraft maintained • Skyservice is a large provider of maintenance and repair services for regional airlines in North America • Airlines currently provides line maintenance for Zoom, Thomas Cook, Air Jamaica…

6. Air Ambulance • North America’s largest supplier of international intensive care air ambulance services • Carrier of choice for many of the world’s leading travel health insurance companies • Air ambulance customer base includes over 40 international insurance and assurance companies • Flies approximately 600 international repatriation missions around the globe annually

7. Aircraft Operations Commercial Aircraft • Provides lift to Canada’s largest leisure tour operators controlling approximately 60% of Canada’s all inclusive tour package market • Operates a fleet of 24 Airbus and Boeing aircraft from every major city in Canada • Extended charter operations world wide • 15% of the business is to Mexico Skyservice Destinations Mexico, Caribbean, Bahamas, Florida, Las Vegas, Central America, UK and Europe

8. Safety Management System (SMS)

9. Safety Management System • The alignment of corporate visions with industry objectives allows for synergies focusing on: • SAFETY • SECURITY • CONTINUITY • EFFICIENCY • It will serve as the foundation for future growth WHERE TO START Your Text her

10. Safety Management System Leadership, vision, future state, commitment and continual review • These are all key components to building on what got us here; however we are too big to rely on key individuals. • Balanced phased in approach with consistent changes • Engage the Executive directly to ensure the full and unconditional support is there for the program. CORPORATE SUPPORT Your Text her

11. Safety Management System • Safety Policy • Safety reporting – what has happened, hazards observed • Safety Database • Safety Assessment Group • Quarterly Executive review Implement SMS components

13. Safety Management System • Developing cross functional teams • Minimize risk transfer between operational departments • Improve trust and understanding Implement SMS components

14. Safety Management System • Risk Management • Emergency Response • Safety Audits • Training and Awareness Implement SMS components

15. Safety Management System • Promote SMS inside the company…safety is good business • Ensure core ideologies are know – safety, quality, security, business accruement. ORGANIZATIONAL SUPPORT Your Text her

16. Safety Management System Managerial support: • Behavioral consistency • Exhibit Integrity • Develop Teamwork • Open communication • Show empathy ORGANIZATIONAL SUPPORT

17. Safety Management System • Program has been operational for two years • Balanced phase in approach that is aligned with corporate principles and values • H&S major injuries down 20 % over last year • Ground damage is down 15 % over last year • Development of Safety Officers in each department. • SMS data – trends SMS Report Your Text her

20. 2005 MAJOR/MINOR A/OSH INCIDENTS

21. SMS TCAS EVENTS

22. TCAS RA Events by Location – 2004 & 2005 Total Events - 38

23. TCAS RA Events by Location – 2004 Total Events - 19

24. SMS Quarterly Trend Review

25. Occurrence Summary Report 01 Dec 05 to 28 Feb 06

26. Occurrence BREAK DOWN by TYPE 01 Dec 05 to 28 Feb 06

27. Occurrence BREAK DOWN by TYPE/EVENT 01 Dec 05 to 28 Feb 06

28. SMS – adding components two years later

29. Safety Management System • Flight Data Collection and Analysis • Quality Assurance in Flight Ops • Root Cause Analysis - Trends • Corporate accountability of Safety, Quality and Security SAFE PROJECT • Satellite Communications and Fuel Efficiency • Sharing our experiences… Adding SMS components 2006

30. Safety Management System • Finalizing FDM pilot agreement • Closing stages of RFQ for analysis • Learning curve – we take this journey together • Provide another tool to improve fight safety, training and standards… Flight Data Monitoring

31. Safety Management System • QA Manager operational in 2005 • Developed audit schedule 2006 • Reporting to VP Flight Operations • Compliance to Regulations, company policies and procedures Quality Assurance “Plus” Flight Operations

32. Safety Management System • Utilizing two years of data to understand systemic issues • Focusing on causes • Developing data supported trends • Understanding Human Factors of Safety • Providing the Executive reports that would allow them to concentrate on business Root Cause / Trends

33. Safety Management System • Accountable Executive receives structured updates delivered by the accountable managers: • Corporate Big picture • Safety – performance indicators • Quality – performance indicators • Security – performance indicators • Investigations – status reports • Review trends and causal factors • Regulatory request Corporate accountability

34. SMS, Security and Quality Report Quarterly at the Safety and Quality Review 1 Number of open/closed audit year to date 2 Number of open audit from the previous year 3 # internal compliance audits planned & completed 4 Regulatory request 5 Investigation status 6 Review of trends and causal factors

35. SMS Report

36. Maintenance QA Report

37. Safety Management System • Install airborne satellite communication and Information management programs • Provide real time operational data to ground – Engine & Aircraft performance parameters to support flight safety • Reduce insurance premiums, fuel burns, • Improve flight dispatch, flight following, in-flight service, communications • Reduce fuel burns in compliance with reducing green house emissions – Kyoto Accord SAFE

38. Safety Management System • SMS components and methodologies are being added to our other business units • Employee development • Continue to work with Transport Canada • Industry presentations – ICAO, Canada, ASPA, COSCAP Sharing experiences

39. SMS Future state Safety Culture

40. Safety Management System • Sustainable development of our most important asset - people • Support and understand people issues – Human Factors • Temper our expectation of defined results • Empathy, empowerment and understanding will deliver sustainable team work • Continual improvement • Trust and Integrity Safety Culture

41. QUESTIONS

42. Thank you “our name say’s it all”