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The Trusted Advisor

The Trusted Advisor. Skip Reindollar Principal Information Systems Engineer The MITRE Corporation August 15, 2006. Approved for Public Release Distribution Unlimited. What is a Federally Funded Research and Development Center (FFRDC)?.

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The Trusted Advisor

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  1. The Trusted Advisor Skip Reindollar Principal Information Systems Engineer The MITRE Corporation August 15, 2006 Approved for Public Release Distribution Unlimited

  2. What is a Federally Funded Research and Development Center (FFRDC)? • FFRDCs are established under the Federal Acquisition Regulations (FAR) • Prohibited from competing with industry • Not selling any type of commercial product • Can only work for the government or other FFRDCs • Given access beyond that which is common in the contractual relationship • Characterized by a strategic long-term trusted relationship with a sponsoring federal agency • MITRE administers three FFRDCs • Command, Control, Communications, & Intelligence (DoD) • Center for Advanced Aviation System Development (FAA) • Center for Enterprise Modernization (IRS)

  3. My Business Card… Your Trusted MITRE Advisor, Ph.D, MBA, DDS, MD, CISSP, MSE, CSE, SAE, SEI, Savior to countless Fortune 500 Companies, Guru, Seer of the Future, Repository of Great and Worldly Wisdom, Advisor to Presidents, Kings, Queens, Dictators and Other Leaders, One Who Has Experienced Everything, Knower of Everything Right, Seer of Evil, Volleyball Dad, Husband, Good Neighbor, Confidant, All Around Great Guy, Honest Skip, Candid Sayer of All Things, Used Car Guy – The Only Honest One, Honest…. MITRE Skip Reindollar

  4. Would You Trust That Person???

  5. This Presentation is Based on • Personal experience, experience from MITRE colleagues • Many ideas and concepts found in the book, The Trusted Advisor, David H. Maister, Charles H. Green & Robert M. Galford, Free Press, New York, 2004

  6. We Can All Be Trusted Advisors • Whether you are advising • Your client • Your manager • Your senior managers or executives …it all works for you…and them as well!

  7. What is a Trusted Advisor? • Focus on • The client or manager • The client and manager as an individual • Defining the problem and its resolution • Being of greater service to your client or manager • Using processes and methodologies as a means to an end and tailor them to fit the real environment • The skills in dealing with and working with people • Doing the right thing

  8. Earning Trust • Put the client’s or manager’s interests ahead of yours • Keep your self-interest in check • Realize that trust is earned • Trust is a two-way relationship • It is about risk • It is personal • Trust grows over time

  9. How to Give Advice • Be helpful, not ‘right’ • Earn the right to be critical • Always find the right words • Pause, think before you speak or write • Teaching skills • We are all teachers • Teach through questioning • Help illuminate the path • Guide and suggest • Suppress your ego and emotions Options - Educate - Recommend - Choose

  10. Skip’s Questions to Ask Yourself • Is it the right thing for the client or manager? • Is it the right thing for your organization? • Is it ethical? If the answer is ‘YES’ to all three…do it!

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