Services & Next Generation Business Solutions for the Manufacturing Industry

1. Services & Next Generation Business Solutions for the Manufacturing Industry

2. Manufacturing : 5 Leading Trends 3 Customer Focus 4 Global Shift 2 Virtualization 1 Electronics 5 Standardization Standardization across Plants & Smaller modular Factories closer to Demand Industry is seeing Global shift in patterns of Demand & Consumption Virtualization across Product Development & Manufacturing Customer Centricity, Retention & Digital Marketing Increasing Embedded Software & Electronics • In-Vehicle Entertainment • Smart Vehicles • Mobility • “Closer” to the Consumer • Embedded Electronics • HPC • Big Data • Simulation & • Engineering • Services • Material Science & Weight Reduction • Cloud Adoption • Consumerization of Manufacturing • Analytics & Big Data • Digital Strategy • Connected Supply Chain • Ecommerce • Made to Stock moving to Made to Order • Emerging Markets driving growth • Globalization • Complexity reduction • Optimize Capex through platform • optimization • Reduc e Time to • market

3. Faster to the Market - Reduce Cost - Increase Value to Customer! Process Variability - Disparate Systems - Real Time Performance Demand Connectivity - Scalability - Adaptability - Flexibility OEM or Tier 1 - The Manufacturing CIO’s Concerns Remain Same! Key Drivers Business Response Technology Accelerators OurSolutions In the emerging context of Manufacturing, our POV … Consulting Solutions Least Cost Highest Quality Services Transformation On Schedule Global Product Platforms LEAN Product Development Master Data Management (MDM) Value Adding Business Solutions LCC Sourcing Opportunities Global Sourcing Networks Service Oriented Architecture Global Process Harmonization Global Market Spread Differentiate Customer Experience Software As A Service (SaaS) Enterprise IT Transformation Value Added Products Collaborative Value Chain Business Process Outsourcing Strategic Cost Reduction LEAN Supply Chain Remote IS Management (RIM) Enterprise Analytics Price Pressure We find some of these trends resonating in BusinessStrategies We believe with our deep understanding of Manufacturing Landscape, we can add significant value …

4. The Big Questions Where do we access the documents we used last time? How can we decide if a service can be delivered on shared service mode? How do we ensure network availability 24*7? Who can design this component and get us a LCC supplier? How do I get visibility into my Warranty spend? Technology Management Knowledge Management Facilities Management Corporate Management Supplier Contract Mfr End Users Regulatory Info. Quality Info. Supply Chain Mgt. Employees Employees In house Mfg. unit Distributors & Resellers How do we decide make v/s buy? Inbound Logistics Logistics Employees Warehouse Stores How do I optimize the spares inventory in each depot ? How do we analyze the Spend How can we track purchase orders & accounts payable at the least cost? How can we utilize the warehouse space optimally? How can we crash the mfg. lead time for this part? 4

5. Compliance Test MES Develop SCADA Design PLC Launch IT Strategy & Governance Application Development, Management and Maintenance Engineering & Industrial Services Infrastructure Management Business Process Outsourcing What we deliver Horizontal Value Chain Coverage Product Design & Development Manufacturing Post Manufacturing Functions Product Management Operations Execution Customer Experience Processes Processes Value Chain Technology Management Knowledge Management Facilities Management Corporate Management Supplier Contract Mfr End Users Vertical Depth Regulatory Info. Quality Info. Supply Chain Mgt. Employees Employees In house Mfg. unit Distributors & Resellers Inbound Logistics Logistics Employees Warehouse Stores Full Technology Services Stack Services 5

6. Manufacturing Excellence Squeeze Value Chain Cost Adding Value at Every Stage Integrating Plant Floor with Board Room to drive business benefits Enterprise Analytics SCM CRM Enterprise Systems Production Planning Customer Experience Solutions Information Impact of Domain Knowledge Product Design MES Production Optimization Supervisory Automation Product Lifecycle Value Sensors Controllers

7. A structure that delivers results Global Manufacturing Business Unit Resource Management Process Excellence Program Management Innovation & Transformation Team Customer Relationship Team Technology Excellence Team Manufacturing Solution Centers Demand Fulfillment Business Execution Delivery Assurance Domain Expertise Consulting Demand Creation Account Management Demand Management Strategic Partnership Solution Management Tech Best Practices Tools & Assets

8. Long standing relationships with the world’s leading manufacturers • 1 of 3 Fortune 500 customers work with us Over 100 customers Over 8000 associates Consistent compounded growth >30% Most customer relationships 3 years+ Over $500 M in revenues 100% customer retention with CSI of 86.5% >90% repeat business

9. Cost • Inventory reduction by $8Mn per year for Power Generation Equipment Manufacturer • Improved capacity utilization by 8% for a Global Textile Machinery Manufacturer • Reducing the cash-to-cash cycle time by 10 days for a Global Paint Major’s Indian Operations • Quality • Faster issue resolution due to 70% reduction in quality issue notification time frame at Tier-1 Auto Component Supplier to leading OEMs • Reduction of internal scrap by 18 % at a Global Engine Manufacturer • Reduction in customer PPM by 22 % at a Tier-2 Supplier A track record of delivering Quantifiable Results… • Customer Satisfaction • Increased certainty on delivery by achieving 97% deliver to promise at Tier-1 US-based Auto Component Supplier • Reduced supply chain variability at a Global Engine Manufacturer • Improved customer satisfaction through 30% improvement in On Time Delivery for a Diesel Engine Manufacturer • Schedule • Lead time reduction from 74 days to <30 days for Diesel Engine Manufacturer • Increase in forecast accuracy by 25% for a Global Engine Manufacturer • On time delivery improved by 15% at a Global Textile Machinery Manufacturer