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Explore the importance of connecting government performance to accountability, engaging citizens, and aligning policies with public expectations. Learn about effective citizen engagement tools, systematic approaches, strategic communication, and key performance indicators. Join the discussion on improving governance and restoring public trust.
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GOVERNMENT PERFORMANCE Citizen Engagement Connecting Performance to Accountability WCMA Summer Meeting 2010Sun Mountain Lodge19 August 10
"The question we ask today is not whether our government is too big or too small, but whether it works. Where the answeris yes, we intend to move forward. Where the answer is no, programs will end. Those of us who manage the public's dollars will be held to account — to spend wisely, reform bad habits, and do our business in the light of day — because only then can we restore the vital trust between a people and their government.” Barack Obama Inaugural Address
Perceived Level of Trust Elected Officials View
“Holding government accountable for results is just common sense. It is not enough to just set priorities and talk about what we want to do. We must measure government performance to make sure Washingtonians are getting the best possible return on their tax dollars.” Chris Gregoire, Governor State of Washington
Why Engage the Public? • Tell the Story in a Language That is Understood • Improve Government Services • Align Expectations & Policy • Inform Budget & Operational Decisions • Achieve Sustainable Public Policy
Goals • Objectives • Budget • Legal MISSION CONSTRAINTS Performance Management ENVIRONMENT • Political • Public Expectations
Citizen Engagement Tool Kit • Public Hearings • Town Hall Meetings • Advisory Committees • Surveys • Focus Groups • Websites • Newsletters • Events • Charettes • Workshops • Call-in Surveys • Reports • Newspaper Inserts • Bill Stuffers • Citizen Juries • Hot Line • Simulations • Field Offices • Panels • Teleforums • Community Fairs
Contact with Citizens SPORADIC SYSTEMATIC REACTIVE PROACTIVE ORGANIZED INTERESTS REPRESENTATIVE CONVERSATION MONOLOGUES CONFRONTATIONAL CONSTRUCTIVE
Systematic Engagement • Systematic Application of Methods(Rigorous and Disciplined) • Integrated design(The Components Work Together) • Transparency (Share What You Learn) • Demonstrated Utility(Put the Results to Work) • Iteration (Keep The Feedback Loop Going)
Research Methods as Communication • Uses a variety of research methods in an integrated, planned approach • Provides continuous information flow with key stakeholders • Builds relationships through two-way information exchange
Integrated, Systematic Intelligence Public Relations Community Relations Integrated perspective on key stakeholders’ views. Interest GroupRelations Employee Relations
Key Performance Indicators Vital Signs
Developing Public Support PROBLEM SOLUTION ACTION
GOVERNMENT PERFORMANCE Citizen Engagement Connecting Performance to Accountability WCMA Summer Meeting 2010Sun Mountain Lodge19 August 10