High-Performance Government through Improved Collaboration

2. Session id: 40336 High-Performance Government through Improved Collaboration Joel Cherkis Director, Collaborative Technology Oracle Corporation

3. Government Trends • Standardization • Integration • Transformation • Consolidation • Collaboration

4. E-Government Definition The transformation of internal and external relationships, through net enabled operations and information and communications technology, to optimize government service delivery, constituency participation, and other government operations. Source: Gartner Group

5. E-Government Definition The transformationof internal and external relationships, through net enabled operations and information and communications technology, to optimize government service delivery, constituency participation, and other government operations. Source: Gartner Group

6. Mission Resources Redirected Mission Oriented Applications Generic Administrative Applications Generic Applications Mission Focus Resources Where It Counts Spend Administration

7. Opportunities for Empowerment • Enabling self-service • Real-time information • Smarter decisions • Less complexity • Better customer service Standardize Collaborate Integrate Consolidate Transform

8. Today’s Information Management Challenges • Islands of solutions • Departmental – file server, email • Agency-wide – database • Site management – Voice mail • Ad hoc – wireless/voice access, search • Communications and information proliferation • Multiple devices, access points, technologies • Poor integration • Constant changes in architecture • Result • Cost: Server proliferation • Cost: Staff inefficiencies • Cost: Management nightmare

9. Where it hurts? • Management Overhead • Organizations of 10,000+ users average 50+ servers to be maintained* • Outages • Average 4 hours/month of scheduled and unscheduled downtime* • Mail servers don’t scale • Mailboxes don’t scale • Frequent migrations/patches maintain high IT budgets • Lost productivity from failed/incomplete searches and communications • 50% searches fail - Forrester *The Radicati Group

10. What is Oracle Collaboration Suite? • Horizontal suite of integrated messaging and collaboration applications • Complete Suite of applications • Real-time Collaboration • Email • Voice Mail • Fax • Calendar • Files • Search • Based on Oracle9i Platform • 9i Database • 9i Application Server • Run-time license for 9iDB (with RAC) & 9iAS (with wireless) included

11. Oracle Collaboration Suite Benefits • Lower total cost of ownership • Consolidation leverages existing data center and Oracle expertise • Easier management • Reliability and scalability • Oracle9i Release 2 (9.2) and Real Applications Clusters • Extensible with Oracle9iAS Release 2 • Access all collaboration & communications content - any device, any time • Use existing desktop applications (e.g. MS Outlook) • Wireless and Voice access • Multiple deployment platforms

12. Integrated Back-Office Integrated E-business Solution For Higher Education Simple & Complete Integrated Technology Suite

13. Policies NSTISSP Number 11 JFMIP, NEDSS, HIPAA ADA Extreme requirements Large, diverse, worldwide user community Interoperability Resilient Infrastructure System scalability Complex real world scenarios Real-time information needs Information assurance Public Sector Needs Are Special…..

14. Standard Clients Browser Clients Calendar Store(s) Mail Store(s) OracleInternetDirectory Please Call Me.. Fax Oracle Collaboration Suite Architecture Web Mail, Web Calendar, Oracle Files Wireless and Voice Access Mail and Files Protocol Servers Oracle9i Application Server Middle Tier • Infrastructure • - Management • SSO • - More…… Search File Store(s)

15. Flexible Deployment Topology Oracle9iAS Portal Oracle9iAS Wireless Oracle Ultra Search Oracle Collaboration Suite: Oracle9iAS Oracle Email Oracle Voicemail & Fax Oracle Calendar Oracle Files Email Store Calendar Store Files Store OID X CPUs X CPUs X CPUs X CPUs Infrastructure: Oracle9iAS Information Storage: Oracle9i RAC database

16. Single Message Store LDAP Directory Consolidated Infrastructure: Email, Voicemail, FAX IMAP4 or POP3 Clients (e.g. Outlook) Standard Mail Protocol Servers (IMAP4, POP3) Browser-based Thin Clients (HTML & WML) Web Browser Wireless Notification Gateways (SMS & WCTP) Wireless Phone, Pager or PDA Voicemail And Fax Phone Fax PBX switch

17. Oracle Email Oracle Collaboration Suite

18. Oracle Email Strengths • Lowering the cost of ownership • Scalability • Consolidation • Standards-based with web client support • Message store integration capabilities (Server Side Filters and API’s) • Widely implemented Oracle RDBMS technology provides much of the necessary infrastructure/support • High Availability through Oracle Real Application Clusters

19. OracleInternetDirectory Fax How Oracle Email Works Oracle Email Send Email Mail Store(s) • Use any mail client (including Outlook) or web browser • Retrieve email through POP3 or IMAP4 protocol servers • Send email through SMTP message transfer agent • Resolve email address with LDAP-compliant directory Please… SMTP IMAP4 Client or Web browser Retrieve Email POP3 Resolve Address

20. Mail Store Please Call Me.. Fax Secure Email Service • Simple Query Search On…. • Subject = “I Love You” • Attachment = “virusname.exe” • Sender = bad@virus.com Examples: “Melissa” Virus Attack • Cleared all infected emails within 1 hour “Party Photo” Virus Attack • Cleared 1.5 million infected emails in 15 minutes Identify and Remove Viruses from SINGLE Repository

21. Inbox Inbox Inbox Folder X Folder A Folder E Folder Y Folder B Folder F Folder Z Folder C Folder G Server Side Filters Event Control Point Actions Flag Chg Deliver Expunge Relay Rule Store Move/Copy to Folder Suspend File Inbound Delete Bcc, Notify Rule Activation Reply/Forwd or Redirect Sign, Encr Decr, vrfy Alter Priority or Expiration Enqueue Message Attribute Condition Evaluation Rule Status Custom Conditions Customized PL/SQL Call Break

22. Oracle Calendar Oracle Collaboration Suite

23. Calendar Benefits • Scalable, reliable time management infrastructure • Consolidation and lower costs • Personal information management • Increases workforce productivity • Real-time group and resource scheduling • Improves workplace efficiency • Anytime, anywhere access to time-based information • Better decision making • Cross-platform scheduling • Seamless collaboration • Support for Outlook on the desktop • Reduces need for end-user training • Standards-based Calendar API • Ease of integration and customization

24. Calendar Store Calendar Architecture Browser Outlook Calendar Clients Wireless & Voice Web Calendar Desktop Oracle 9iApplication Server Oracle Internet Directory

25. Oracle Outlook Connector Reuses and extends Outlook, using Oracle’s collaboration infrastructure through Microsoft’s Messaging API (MAPI). MAPI OUTLOOK Outlook Connector CALENDAR API IMAP/SMTP Oracle Calendar Oracle Email OiD

26. Oracle Files Oracle Collaboration Suite

27. What is Oracle Files? • A file server that enable you to consolidate all your traditional file servers around your enterprise • Oracle corporation is in the process of consolidating 2800 file servers into one single instance using Oracle Files. • A file server based on the Oracle technology: • The data resides in the Oracle database • The application runs on the Oracle9i Application Server • A file server built for collaboration

28. HTTP NTFS FTP WebDAV NFS AFP WebDAV Servlet Admin Servlet HTTP Server OC4J App Servlet Portlet Servlet Oracle Internet Directory Oracle Files Architecture Browsers Desktop Oracle9iAS Mac Client

29. Search Oracle Collaboration Suite

30. Oracle Ultra Search • Uniform search-and-locate • Across other Collaboration Server components • Across databases, HTML pages, files, e-mail, Portal • Out-of-the-Box web-based solution that is easily customizable • Built onto Oracle’s proven, reliable Text Retrieval software and Oracle9i server

31. UltraSearch Architecture Crawler Web Server Query & Admin Capabilities Web Browser Oracle Text SQL Engine Ultra Search Server Ultra Search Mid-Tier Component Ultra Search Client Documents Databases Mail Server

32. Crawling Abilities • Collaboration Suite Components • Web Sites (HTTP Protocol) • Database Tables • Oracle and any ODBC compliant database. • Local (Ultra Search instance) or remote database • Crawls both fulltext and ‘fielded’ columns. • Files (file:// Protocol) • Ultra Search filters, extracts text and metadata. • Email Server (IMAP Protocol) • Crawl and index mailing lists through IMAP.

33. Collaboration Suite Search

34. Wireless and Voice Access Oracle Collaboration Suite

35. Oracle Collaboration Suite Wireless and Voice Features • Mobile access to Email, Voicemail, and Corporate Directory • Check, delete, or reply to messages from wireless or voice • Lookup employee details from wireless or voice • Compose email using directory lookup • Get summary of new email and voicemail • Mobile access to Calendar, Tasks and Address Book • Manage Calendar and Tasks from wireless or voice • Voice-enabled dialing with integrated address book • Lookup person details, get driving directions • Mobile access to Files • Access Oracle Files from wireless or voice • Fax or email Oracle Files and attachments from any device

36. Presence Management • No more guesswork • User Selects When, How and Where to be contacted • Web and Voice Interface to Manage the Contact Rules • Notification Methods include SMS, Voice, Fax & Email

37. Collaborative Notifications • Keeps user abreast of latest information • Single notification dispatcher for all components of Collaboration Suite • User gets notified at his current ‘presence’ based on specified rules • Ultra-scalable alert generation • Programmable data feed engine

38. Based on Oracle9iAS Wireless Platform

39. Oracle Voicemail Oracle Collaboration Suite

40. Why is Voicemail so Expensive? • High capital start up costs • Distributed model means high ongoing maintenance • Each office has its own PBX and Voicemail • Multiple vendors and hardware types • Multiple fees with vendor interaction required • Not integrated with the data center • Proprietary hardware and software with limited upgrade paths • High integration costs with 3rd party systems • User Issues • No Standardized user interface • Feature-rich but limited ease of use

41. Email Voicemail Fax What is Oracle Voicemail & Fax? • Voice Messages accessible from the phone and other devices • Substantial cost savings in consolidating voice & email infrastructure in the Data Center Wireless Web or Client Analog

42. Oracle Internet Directory CT Server Mail Store (Oracle9i) IMAP4 Server Oracle Voicemail & Fax Message Flow PBX

43. Opportunities for Empowerment • Enabling self-service • Real-time information • Smarter decisions • Less complexity • Better customer service Standardize Collaborate Integrate Consolidate Transform

44. Reminder – please complete the OracleWorld online session surveyThank you.

45. More Info? • Visit the Oracle World Demo Ground • www.oracle.com • otn.oracle.com • joel.cherkis@oracle.com