SPI4 assessment Exit meeting

1. SPI4 assessmentExit meeting Date, Place Logo of the organization

2. Assessmentprocess • Describe the objectives of the assessment : why did the MFI decide to conduct an assessment (you can find examples in the comments below) ? • Describe the processfollowed: whendid the assessmenttake place, whowasinvolved, what branches werevisited, etc. Present the agenda of the assessment if necessary • You can also briefly present the SPI4 tool (see comments below)

3. What is Social Performance? Impact Intent Internalsystems/activities Outputs Outcomes • The effective translation of an institution’s mission into practice in line with accepted social values that relate to: • Reaching target market • Delivering high-quality and appropriate services • Responding to the needs of clients, their families, and communities • Ensuring responsibility toward its employees, its clients, the community it serves, and the environment SOCIAL PERFORMANCE TASK FORCE

4. PESTEL Legal Environmental Political Economic Social Technological

5. SPI4 • Core module : SPI4 isfullyalignedwith the Universal Standards, and the Smart Campaign Client Protection Certification Standards • Green microfinance: A set of additional indicators for institutions with an environmental focus • Poverty: Additional indicators for institutions whose mission includes the goal of reducing or alleviating poverty • SPI3: Additional indicators for users of the previous version of this tool (SPI3) in order to allow comparison with previous results Various reports availablebased on thosedifferent initiatives

6. Our social mission “ State the institution’ social mission”

7. Results

8. Dimension 1 : Define and monitor social goals An institution must have a clear strategy that describes its social goals, how its work contributes to achieving those goals, and how it will measure its actual progress toward those goals. “ Is my institution reaching its target population ?” “ Are our clients' lives improving ?"

9. Results of Dimension 1 • Identify the possible areas for improvement in this dimension (i.e. practices for which the MFI got a relatively low score) Summarize the MFI’s activities and efforts to date in addressing the standards in Dimension 1. Start with the positive results, i.e., those standards on which the MFI obtained a (very) good score. Mention special efforts or particular circumstances that explain why the MFI obtained these results and if there are any initiatives pending whose implementation will influence this score in the near future.

10. Dimension 2: Commitment to social goals How does an institution ensure that its board members, management, and all employees are committed to the institution's social goals ? “How can we support and prepare our internal stakeholders in implementing our social goals ? ” “ How can each level of our organization do its part to hold our institution accountable to its mission and help it achieve its goals? ”

11. Results of Dimension 2 Summarize the MFI’s activities and efforts to date in addressing the standards in Dimension 2. Start with the positive results, i.e., those standards on which the MFI obtained a (very) good score. Mention special efforts or particular circumstances that explain why the MFI obtained these results and if there are any initiatives pending whose implementation will influence this score in the near future. • Identify the possible areas for improvement in this dimension (i.e. practices for which the MFI got a relatively low score)

12. Dimension 3: Design products that meet clients' needs Outreach to a target a population is not enough; products and services must be adapted to clients' needs if they are going to create benefits for clients. “ How does our institution gather information on clients' needs and preferences, and adapt our products and services accordingly ?”

13. Results of Dimension 3 Summarize the MFI’s activities and efforts to date in addressing the 2 standards in Dimension 3. Start with the positive results, i.e., those standards on which the MFI obtained a (very) good score. Mention special efforts or particular circumstances that explain why the MFI obtained these results and if there are any initiatives pending whose implementation will influence this score in the near future. • Identify the possible areas for improvement in this dimension (i.e. practices for which the MFI got a relatively low score)

14. Dimension 4: - Treat clients responsibly At the minimum, all financial institutions, even those who do not have social goals, have a moral responsibility not to harm clients. “ How do we address client over-indebtedness prevention, transparency, fair and respectful treatment of clients, privacy of client data, and mechanisms to resolve client complaints ?”

15. Results of Dimension 4 Summarize the MFI’s activities and efforts to date in addressing the standards in Dimension 4. Start with the positive results, i.e., those standards on which the MFI obtained a (very) good score. Mention special efforts or particular circumstances that explain why the MFI obtained these results and if there are any initiatives pending whose implementation will influence this score in the near future. • Identify the possible areas for improvement in this dimension (i.e. practices for which the MFI got a relatively low score)

16. Dimension 5: - Treat employees responsibly Responsible treatment of employees is critical to a successful institution as 1/ the way employees are treated has a huge impact on how those employees treat clients, and 2/ offering employment is an important benefit that an institution brings to its community “ How can our institution create a fair, safe, and supportive working environment, and how can we provide employees with the information they need to succeed in their jobs?”

17. Results of Dimension 5 • Identify the possible areas for improvement in this dimension (i.e. practices for which the MFI got a relatively low score) Summarize the MFI’s activities and efforts to date in addressing the standards in Dimension 5. Start with the positive results, i.e., those standards on which the MFI obtained a (very) good score. Mention special efforts or particular circumstances that explain why the MFI obtained these results and if there are any initiatives pending whose implementation will influence this score in the near future.

18. Dimension 6: Balance social and financial performance All financial institutions with a double bottom line must seek balanced financial and social performance. “ Doesourdecisionmakingaroundkeyfinancialtopicsmaintain a client focus ?”

19. Results of Dimension 6 • Identify the possible areas for improvement in this dimension (i.e. practices for which the MFI got a relatively low score) Summarize the MFI’s activities and efforts to date in addressing the standards in Dimension 6. Start with the positive results, i.e., those standards on which the MFI obtained a (very) good score. Mention special efforts or particular circumstances that explain why the MFI obtained these results and if there are any initiatives pending whose implementation will influence this score in the near future.

20. Client protection (optional)

21. Green microfinance (optional) The Green Module was created to allow those MFIs with environmental awareness as part of their mission to evaluate their level of implementation of practices related to the three standards to strong environmental performance

22. Recommendations

23. SWOT Analysis OPPORTUNITIES Describe possible opportunities in the future such as new growth target, new clients, changes in the organization, etc. THREATS Describe the possible external threats to your institution (Political, New competitors, financial risk) STRENGTHS Describe any distinctive competence or special advantage of your institution WEAKNESSES Describe the main negative aspects of the institution. (Ex: Strategy, mission, HR management)

24. How to prioritizerecommendations ?Few tips (1/2) • List all the areas whereimprovementis possible, based on level of complexity, ease of measuring the progress, likelihood of success • Identify : priorities, quick wins (seeslide 24), mid and long-termrecommendations • Present the burning issues linked to risk management • There maybe warning signsfrom the Organization Information part: High staff turnover, high client drop-out, increasing PAR (or PAR=0 thatmayreveal a zerotolerancepolicy), veryhigh staff productivity, veryhighinterest rate or ROE, etc. • As client protection isconsidered as a minimum : identifywith the MFI potential areas of improvement in Dimension 4

25. How to prioritizerecommendations ?Few tips (2/2) • Weak areas that influence the social mission : • Weaknessesnotlinked to the MFI mission => No further action immediatelyneeded • Not in the MFI prioritiesbutimportant for externalpartners => Discussion mayberequired • Strong areas/ Innovativeapproaches: Case study to beshared?

26. Identify quick wins Source: Oikocredit SPM Mentoring Program/A.Simanowitz

27. Action Plan You cansharehere an action plan for the MFI – if it has already been drafted – soitcanbediscussedwith the management.You canfind a template for action plan on the SPI4 wiki page. Click here to downloadit.

28. Nextsteps • Presentwhatshouldbe the nextsteps for the assessment, thiscouldinclude: • Finalization of the action plan • Writting of the assessment report • Integrating the recommendations in the MFI strategy/activities • Implementation of the recommendationsbased on the action plan • Schedule a meeting to monitor the progress of the implementation • Etc.

29. Name and contact of the auditor