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Analysing internal social media and links to IC strategy Dr Jimmy Huang Warwick Business School. Rhetorical practice as a crucial aspect of IC . Three telecoms examples . Case 1. Case 2. Case 3. K ey dimensions, characteristics and implications. Three key dimensions of IC
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Analysing internal social media and links to IC strategyDr Jimmy HuangWarwick Business School
Three telecoms examples Case 1 Case 2 Case 3
Key dimensions, characteristics and implications • Three key dimensions of IC • Reach versus richness • Univocality versus multivocality • Consumption versus coproduction • Their characteristics and implications • Defining the degree of fluidity in internal communication • Paradoxical relationships (trade-offs) within and amongst each dimension • Forcing managers to make an ‘either or’ decision amongst the trade-offs
Can IC be ambidextrous by moving beyond the trade-offs through the use and leverage of social media?
Concluding remarks • Aligning your strategic intents with your IC strategy • You can be innovative in your IC strategy, but do approach it as a long-term investment