370 likes | 558 Views
2. HPI Training Common Themes . Executive DOE/contractor management buy in is essentialJoint contractor/DOE training is beneficialFacility specific and general HPI training is well received by all audiencesManagement participation enhances training effectivenessNeed a continuing communication pr
E N D
1. HPI Training Panel Workshop Hanford Experience September 12-13, 2006
2. 2 HPI Training Common Themes Executive DOE/contractor management buy in is essential
Joint contractor/DOE training is beneficial
Facility specific and general HPI training is well received by all audiences
Management participation enhances training effectiveness
Need a continuing communication process to reinforce concepts and celebrate successes
Interactive training (videos/exercises/role play) is more effective than lecture
Different classes for different audiences is needed
Field workers have less need for theory and more need for practical application
3. HPI Training Panel Workshop Hanford ExperienceCH2M HILL Hanford Group, Inc.September 12-13, 2006
4. 4
5. 5 Process for Integrating HPI Training Into ISMS Apply industry (INPO) best practices
Initial HPI training
Perform HPI Gap Analysis
Identify HPI training gaps
Integrate training actions into ISMS improvement plan
Develop HPI Training Needs Analysis
Train the trainer to facility specific processes
Conduct HPI training
Regularly assess effectiveness of HPI training with HPI Steering Committee
6. 6 HPI (Event Prevention) Training Focus on facility specific applications allows for immediate application in field
Work packages
Procedures
Engineering Design
Work planning
Walkdowns
Pre-Job Briefings
Work practices
Post-Job Briefings
Lessons Learned
Management / Self Assessment
Event Investigations
7. 7 HPI Training Courses Practitioner Class (24 hours)
Work Management Process
Training and Procedures
Trainers
Complete (about 50 trained)
Fundamentals Class (8 hours)
Field Managers
Subject Matter Experts
In progress (about 75 trained)
General Worker Orientation (3 hours)
Supplemented with ongoing training
In progress (about 400 trained)
Introduction to Event Prevention (2 hours)
All field personnel
Complete (about 900 trained)
8. 8 HPI Tool Provided to Trained CH2M HILL Employees
9. 9 Lessons Learned INPO (benchmarked) process was effective
Executive management training and buy-in is essential
Management kickoff sets tone for change
GAP Analysis and training needs analysis effective in determining training content and durations
Facility specific, practical applications allows for immediate application
Facility trainers adds credibility and sustainability
Emphasis on event prevention and ISMS integration
Minimize use of HPI terminology or new initiative (flavor of day)
Entertainment examples enhance training experience
Use of badge card with HPI tools beneficial
Procedure checklist and other tools useful for implementation
Cost to develop: $30K (364 person hours)
Cost to provide: $30K (374 person hours)
Student cost: $350K (5100 person hours)
Training took about 6 months to develop and present
10. 10
11. 11 HPI Training Panel Workshop Hanford Experience
12. 12 HPI Training HPI Training Plan
Enhance ISM & VPP successes
Understand how events occur working forward, not backward
Shift the paradigm (a new language)
Audience
Focus on management, supervision, and key Bargaining Unit personnel
Develop Work Force understanding of HPI
Establish HPI mentors to implement the process at the Project level
13. 13 HPI Training Training Format
Eight Hour HPI Fundamental Course
Safety Leadership 2006 The Basics
Why HPI events occur
Error likely situations
Error precursors
Flawed defenses
Over 600 managers and supervisors attended
Over 100 Bargaining Unit Peer Leaders and Support Professionals
14. 14 HPI Training Training Format
Four Day HPI Practitioners Course
For those individuals who will have responsibility for training, implementing or managing a Human Performance Process
Three Continuing Education Units following course and essay final exam
Application of HPI tools, techniques and problem solving
Focus on error precursor identification, investigation, barriers and case studies
65 FH graduates
20 scheduled for classes through CY 2006
15. 15 HPI Training
16. 16 HPI TrainingField Pilot Implementation Pilot Implementation Plan for the Solid Waste Storage and Disposal (SWSD) Facility
Training
Precursor Issues identification
Observation Program
Peer monitoring in the field
Work Planning
Pre Job Briefings
Critique Process
Peer interviews
Three day extension
17. 17 HPI TrainingField Pilot Implementation
18. 18 HPI TrainingField Pilot Implementation Pilot Implementation Training
SWSD:
Ten Exempt and Bargaining Unit personnel attended the Site HPI Pilot training
Included Facility Director, OS&H Engineer and EZAC chairpersons
Developed HPI project-level Steering Committee
Led / mentored by trained personnel
Initiated Work Force briefing and seminar sessions
Waste Stabilization and Disposition Project
Twenty personnel trained in preparation for Pilot expansion
Included Vice President, several Directors, each Facility Manager and each EZAC Chair
19. 19 HPI TrainingField Pilot Implementation Worker briefings and seminars
Safety Day activities at least once each month
Safety meetings and EZACs
Discussed identification of error precursors through photos and videos
Use of HPI language in
meetings, daily activities
and Project documents
20. 20 HPI TrainingField Pilot Training Planning
Project-level training Gap Analysis
Identified training applicable to early stage of HPI development
Focus Areas
HPI concept fundamentals
Safety meetings and briefings
Concepts and application
Interactive review of current topics (Occurrences and recent
airline accident in Tennessee), for
Error precursors
Latent weaknesses
Employee involvement training
Skits
Training mock-ups
21. 21 HPI TrainingField Pilot Training (Contd) Field Work Supervisor Competency
Work planning, pre-job/post-job, feedback
Skills inventory and improvement planning
Development of Working Leads
Leadership training
Latent Organizational Weaknesses Addressed
Conflict in the workplace (risk acceptance/personality styles)
Emotional I.Q. training
Development of conflict prevention skills
22. 22 HPI TrainingField Pilot Implementation Successes of Pilot
Workplace Observer Program improved by focusing on error likely situations rather than physical inspections
Workers self-identify barriers and errors that stall work or create error-traps
Additional Senior Management visibility and interaction with workers
Pre-job briefings focus on critical steps and defenses
Event investigations use HPI techniques with Peer involvement
Early conflict resolution process developed
23. 23 Future of HPI Training FH views HPI and the next natural progression of VPP & ISM in Improving the People Side of Safety
Expand on the pilot successes
Establish company level steering committee
Expand the Pilot to the WSD Project
Continue HPI Practitioner Training
Expand to all FH Projects
Target training courses for specific application
Engineers, planners, critique leaders, procedure writers
Incorporate HPI into site training on
HAZWOPER
Practical - HPI Training Laboratories
24. 24
25. 25 WCH Approach to Human Performance Improvement Conceptual Framework: Toolset That Supports Integrated Safety Management
Principle Focus is on Error Prevention
Greater cost benefit ratio than Error Detection or Corrective Action
Field deployable tools
Intuitive understanding
26. 26 Tailored HPI Training Certificate Class (U of Idaho, 32 hours)*
First Line Supervisor Workshop (Embedded, 8 hours)*
Manager Fundamentals (8 Hours)
Work Team Orientation (3 Hours)
Continuing Communication Campaign
* Highlighted further on following slides
27. 27 Certificate Class Formal 32 hour course taught by BushCo with University of Idaho at Idaho Falls certificate
Target objective is development of Subject Matter Experts (~24 graduates)
Management & Staff Sponsors
Event Investigators
Functional SMEs
Safety
Human Resources
Training
28. 28 First Line Supervisor Training Part of 24 hour workshop focused on enhancing key leadership behaviors
HPI concepts/tools integrated into the material
Relationship between error rates and cognitive modes with examples from everyday life that are understood intuitively by FLS
Recognition of error likely situations through theory and video exercises
Tools for interactive pre-job briefings, task previews & time outs are reviewed & demonstrated
Role play exercises on real job situations
29. 29 Error Prevention Success Stories Increased use of Time Out practice
Deployment of HPI event investigation software in selected investigations
Increased volume of procedure change requests
30. 30 Lessons Learned
Introduce new faces and use engaging speakers
Integrate HPI under ISMS umbrella to avoid new program of the week
Team training for general employee orientation
31. Stephen WalterProject Environmental Safety & Health Bechtel National, Inc.Hanford Waste Treatment and Immobilization Plant
32. 32 Changing the Paradigm It can be hard to change the way people think
33. 33 Senior Management sponsorship Larry Simmons, Deputy Project Manager over E,P,C, PC & PMs
Human Performance introduced by DOE-ORP in December 2005. Dep. Project Mgr as the HPI Sponsor
Senior Management sponsorship Larry Simmons, Deputy Project Manager over E,P,C, PC & PMs
Human Performance introduced by DOE-ORP in December 2005. Dep. Project Mgr as the HPI Sponsor
34. 34 The Vision
35. 35 Implementing Human Performance Human Performance training external
65 trained
32 completed the 4 day HPI training
ES&H, Engineering, Construction, Quality, Employee Concerns, Human Resources, Commissioning, Procurement
Attended DOE HQ HP TTT
Sent 2 to INPO for Human Performance Lead training
36. 36 Training Inclusion Safety Rally to impart NSQI/HPI vision
6 hour orientation now includes HPI fundamentals concepts
Industrial Safety Training courses are being developed to include critical attribute questioning
Accident Investigators are being trained to use HPI tools
Partnering with Bechtel Power on HP training
Learning from others
37. 37 Lessons Learned With so many initiatives employees seek to understand the why whats in it for me?
Abundance of resources and tools select a focus