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Exercising the Top Team

Exercising the Top Team. Simon Langdon, Principal Consultant. Objectives. Raise awareness Validate the Crisis Management Plan Confirm: Membership of the Crisis Management Team Roles and Responsibilities Tasks Train members of the Crisis Management Team

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Exercising the Top Team

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  1. Exercising the Top Team Simon Langdon, Principal Consultant

  2. Objectives • Raise awareness • Validate the Crisis Management Plan • Confirm: • Membership of the Crisis Management Team • Roles and Responsibilities • Tasks • Train members of the Crisis Management Team • Identify any issues that need to be resolved Insight Consulting

  3. What’s important • Understanding the team dynamics • The crisis management process • Managing the information flow • Decision making process • Lines of communication – internal and external Insight Consulting

  4. Emergency Teams Departments Emergency Teams Departments Information Emergency Teams Departments Emergency Teams Departments Departments Crisis Management Process CRISIS MANAGEMENT TEAM Collate AnalyseAssess ImpactResolve Conflicts of Interest Action Media Status Report INTERNALDepartments etc EXTERNAL Customers, Suppliers Regulator etc Brief

  5. Framework The “Executive” Strategic Tactical Crisis Management Team Corporate Departmental Insight Consulting

  6. Actions at the Meeting • Agenda for the CMT meeting • People, Assets and Business Priorities • Reporting: • Incident Report • Status Report • Log Insight Consulting

  7. Crisis Management • What will it take account of? • Safety of people • Assets • Business Priorities Insight Consulting

  8. Outcomes of Recent Exercise • Importance of Business as Usual i.e. FM management must protect traders from requests for briefings • Major operational business focuses around credit decision issues and how these would impact liquidity and payments Communications • Importance of reporting chain from the dealers through department to Board • Informal lines of communication will continue • Consistent message needed concerning liquidity, payments and credits • What message to customers – potential damage to reputation Insight Consulting

  9. Decision Tree • Identify possible issues • i.e. decisions that need to be taken and when • Where does authority for these decisions lie now? • Does the authority need to be delegated to facilitate a timely response? Insight Consulting

  10. Liquidity Credit issues Payments What decisions? Who makes them? When? Where do you obtain it? What information is needed? Decision Tree Decisions Who do you inform of decision – internally and externally? Insight Consulting

  11. Overall Requirement • Straightforward, co-ordinated and documented procedure that can be summarised on a laminated aide-memoire • Managers must be made aware of their responsibilities and practised in their implementation Insight Consulting

  12. Process - Time Line Incident Status Report Strategy Incident Report Golden Hour Recovery React Act Insight Consulting

  13. Keys to Success • Good Media Handling • Developing an Aide-memoire • Communications • Timing is crucial • Attention to detail versus keeping it simple • Added value – working together across industry Insight Consulting

  14. www.siemens.co.uk/insight +44 (0)1932 241000 Insight Consulting Part of Siemens Communications Security, Compliance and Continuity

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