1 / 21

Human-Computer Interaction: An Opportunity for Information Systems Researchers

Human-Computer Interaction: An Opportunity for Information Systems Researchers. Jenny Preece Information Systems University of Maryland Baltimore County Preece@umbc.edu www.ifsm.umbc.edu/~preece www.ifsm.umbc.edu/onlinecommunities www.id-book.com. Online communities.

seth-emerson
Download Presentation

Human-Computer Interaction: An Opportunity for Information Systems Researchers

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Human-Computer Interaction: An Opportunity for Information Systems Researchers Jenny Preece Information Systems University of Maryland Baltimore County Preece@umbc.edu www.ifsm.umbc.edu/~preece www.ifsm.umbc.edu/onlinecommunities www.id-book.com

  2. Online communities • A virtual space where people discuss and exchange information and support • Patients, professionals, students, citizens • Small or large, local, national, or international, virtual or physi-virtual

  3. Purpose People Policies Dialog & social interaction support Information design Navigation Access Sociability Usability

  4. What makes an online community successful? • Guidelines, heuristics and metrics for success • Participation - posting & lurking • Group dynamics • Trust in interpersonal communicationEmpathic communities

  5. www.ifsm.umbc.edu/onlinecommunities www.id-book.com

  6. SIGCHI 1992 Model of HCIhttp://www.acm.org/sigchi/cdg/

  7. Eason’s 1991 Socio-technical systems: Levels of analysis LEVEL 3 Society Organizational goal Organizational goal Social system LEVEL 2 Organization Work Technical system LEVEL 1 Individual People Technology

  8. ICIS Conference call • Meeting the Challenges of a Global Networked Economy • Business Models, Markets, and  Economy • Innovation, Strategy, and Change • Organization, Culture, Decision-Making & Knowledge • Time, Space, and Mobility • Architecture, Systems, & Infrastructure • Society, Policy, & Regulation • Meta Frameworks and Theory

  9. ICIS Conference call • Meeting the Challenges of a GlobalNetworked Economy • Business Models, Markets, and  Economy • Innovation, Strategy, and Change • Organization, Culture, Decision-Making & Knowledge • Time, Space, and Mobility • Architecture, Systems, & Infrastructure • Society, Policy, & Regulation • Meta Frameworks and Theory

  10. A change in emphasis(based on Eason’s 1991) Global Organizational goal LEVEL 3Society Organizational goal Social system LEVEL 2Organization Work Technical system LEVEL 1Individual People Technology

  11. Change in emphasis from users interacting with technology to users interacting with systems supported by technology Human-systems interaction Emphasis on organization, society, global Also in SIGCHI and Computer Supported Co-operative Work (CSCW)

  12. Human-systems interaction

  13. Expanding application areas • E-areas: e-commerce, e-education & training, e-government, e-health • Internet law, knowledge management, inter-cultural communication, communities of practice, online communities, creativity support • Local & global markets, advertising, management (B->C, B->B), business process, government services, homeland security, international development

  14. Theories needed • Individual: model human processor, (1980), Fitts’ Law, direct-manipulation (Shneiderman, 1982), Norman’s 7 stages (1986) • Organizational: group support, computer mediated communication – common-ground, distributed cognition, activity theory • Societal: trust, reciprocity, social capital, inter-cultural communication, digital divideMIS emphasizes theory (Zhang et al, 2002)

  15. Methods needed • Individual: usability testing to compare designs, modeling, heuristic evaluation • Organizational: comparative studies, questionnaires, observation, ethnography, contextual inquiry • Societal: network analysis, group process analysis, survey analysis, diaries & logging, virtual ethnography

  16. Human-Systems Interaction: An Opportunity for Information Systems Researchers Jenny Preece Information Systems University of Maryland Baltimore County Preece@umbc.edu www.ifsm.umbc.edu/~preece www.ifsm.umbc.edu/onlinecommunities www.id-book.com

  17. Questions & comments

  18. Recent publications • Preece, J. (Ed.) (2002) Supporting Community and Building Social Capital. Special edition of Communications of the ACM, 45, 4. 37- 73. • Preece, J. and Ghozati, K. (2001) Observations and Explorations of Empathy Online. In. R. R. Rice and J. E. Katz, The Internet and Health Communication: Experience and Expectations. Sage Publications Inc.: Thousand Oaks. 237-260. • Andrews, D., Preece, J., and Turoff, M. (2002) A conceptual framework for demographic groups resistant to online community. I. J. Elect Commerce, 6, 3, 9-24. • Preece, J. (2001) Sociability and usability: Twenty years of chatting online. Behavior and Information Technology Journal, 20, 5, 347-356. • Nonnecke, B. & Preece, J. (2000) Counting the silent. ACM CHI’2000, Hague, 73-80. • Brown, J. R., van Dam, A., Earnshaw, R., Encarnacao, J., Geudj, R., Preece, J., Shneiderman, B., Vince, J. (1999) Human-centered computing, online communities, and virtual environments. IEEE Computer Graphics and Applications. 19, 6, 70-74. • Preece, J. (1998). Empathic communities: Reaching out across the Web. ACM Interactions 5 (2), 32-43. • Preece, J. (1999). Empathic communities: Balancing emotional and factual communication. Interacting with Computers, 12, 63-77.

More Related