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Product Knowledge

Product Knowledge. Four Levels. Evaluating Training Programs by Dr. Donald Kirkpatrick. Four Levels. Evaluating Training Programs by Dr. Donald Kirkpatrick.

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Product Knowledge

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  1. ProductKnowledge

  2. Four Levels Evaluating Training Programsby Dr. Donald Kirkpatrick

  3. Four Levels Evaluating Training Programsby Dr. Donald Kirkpatrick ReactionWhat kind of reaction did you get from the participants?How do the participants feel about the program?(Customer Satisfaction) 4.3.2.1. Reaction

  4. Four Levels Evaluating Training Programsby Dr. Donald Kirkpatrick LearningTo what extent did the participants increase knowledge, improve skills, and/or change attitudes?(Pre & Post Testing) 4.3.2. Learning1. Reaction

  5. Four Levels Evaluating Training Programsby Dr. Donald Kirkpatrick BehaviorTo what extent did their job behavior change?(Observation) 4.3. Behavior2. Learning1. Reaction

  6. Four Levels Evaluating Training Programsby Dr. Donald Kirkpatrick 4. Results3. Behavior2. Learning1. Reaction ResultsWhat final results occurred? Tracking & Measuring(Quality, quantity, safety, sales, costs, profits, ROI)

  7. Four Levels Evaluating Training Programsby Dr. Donald Kirkpatrick 4. Results3. Behavior2. Learning1. Reaction

  8. What are the most common resources available today? • Seminars and Lectures • Books and Magazines • Night School Courses • University Extension Courses

  9. They are all good…… But they lack three things! • Retention • Application • Proven Results

  10. Our Goal: • Increase Retention • Increase Application • Change Behavior • Deliver Results

  11. How does the LMI Program help us produce client results? We Use…Spaced Repetition-----------Multi Sensory Impact-----------Goal Setting

  12. Our process is UNIQUE • Controlled environment for meetings • Facilitated classes vs. teaching or lecturing • Selected participants • Cost effective based on R.O.I.

  13. LMI Facilitation System Triangle of Communication Company Facilitator Participant

  14. LMI Facilitation System Triangle of Communication Company Company communicates goals and objectives to LMI Representative/Facilitator and to the Participant Facilitator Participant

  15. LMI Facilitation System Triangle of Communication Company LMI Representative/Facilitator communicates assignments to Participant and informs Company on assignments and progress of Participant Facilitator Participant

  16. LMI Facilitation System Triangle of Communication Company Participant communicates and reviews weekly progress on assignments and goals to the Company and LMI Representative/Facilitator Facilitator Participant

  17. LMI Facilitation System Triangle of Communication Company Any adjustments or tuning toward the set goals can be made on a weekly basis. Everyone communicates with everyone else. Facilitator Participant

  18. LMI Facilitation System Pre-course meetings with Company Representative and Participant - Determine SMART goals - Agree on how results will be measured - Set up Triangle of Communication

  19. LMI Facilitation System Kick-off Meeting- Goals are reviewed - Each participant receives a program along with CDs - Review lesson and application assignments - Set 14 day goals

  20. LMI Facilitation System Bi-weekly classes for 90 to 120 minutes in length. Class limited to 15 people- Review 14 day goals - Review of lesson assignment - Review application assignment - Assign new lesson and application assignments - Set new 14 day goals

  21. LMI Facilitation System Mid-Course review meeting with Company and Participant- Determine accomplishments - Ensure we are on track with goals - Determine what changes still need to be made - Future development discussions

  22. LMI Facilitation System Bi-weekly classes for second half of course - Review 14 day goals - Review of lesson assignment - Review application assignment - Assign new lesson and application assignments - Set new 14 day goals - Final lesson - Graduation

  23. LMI Facilitation System End of course review meeting with Company and Participant- Determine accomplishments - Review goals accomplished - Determine what changes still need to be made - Referrals

  24. LMI Facilitation System Review • Pre-coursemeetings with Company and Participant • Kick off meeting • Bi-weekly classes for first half of course • Mid-coursemeeting with Company and Participant • Bi-weekly classes for second half of course • End of course meeting (Graduation) with Company and Participant

  25. The LMI Marketing System gets Results Facilitate the program to the goals“No one ever accomplishes anything of consequence without a goal.”Paul J. Meyer

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