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Product Knowledge:

Product Knowledge:. The Next Generation. Today’s Agenda:. Current events and company news Objectives of the software upgrade New learning method introduced Why the change? Useful new features to make life easier Mock training module launched and follow up quiz demonstrated

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Product Knowledge:

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  1. Product Knowledge: The Next Generation

  2. Today’s Agenda: • Current events and company news • Objectives of the software upgrade • New learning method introduced Why the change? • Useful new features to make life easier • Mock training module launched and follow up quiz demonstrated • New communication agenda to be carried out • Instructions for training store level HR supervisors • Recap of the training • Closure and “What’s next?”

  3. Goings on around the Company • Quarterly earnings • Current event 1 • Current event 2 • Shout out to store # • Recognition: • Associate A • Associate B • Link to video showing associates helping customers

  4. Introducing the Next generation of product knowledge: Training Objectives: • 1st Objective: Given a company terminal with exclusive company software, district level HR managers should be able to identify differences, benefits and features between old and new software with a grade of 85% or better on a qualifying exam. • 2ndObjective: Given a company terminal with exclusive company software, district level HR managers should be able to define the new method by which product knowledge is delivered to the associate in terms of the learner by participating in a group discussion with their constituents within one week from the training. • 3rd Objective: Given an email inquiry or conference call within individual districts, district level HR managers will be confident in their role as a point of reference for their constituents regarding the new software being rolled out throughout the company by answering any question about the new software with confidence.

  5. New Learning Method • Old method: • Pitfalls • What's missing? • New method: • Philosophy • Playing to our associates’ strengths • Technology integration

  6. Introducing: [New Software Name] Feature 1: Feature 2: Screenshot of feature Screenshot of feature

  7. Clicker Question: A) B) [New Software Name]: Additional Changes Change from: Change To: Screenshot of replacement feature Screenshot of old feature

  8. [New Software Name]: Additional Features Feature 3: Feature 4: Screenshot of feature Screenshot of feature

  9. Clicker Question: A) B) [New Software Name]: Additional Changes Change From: Change To: Screenshot of replacement feature Screenshot of old feature

  10. Lets give it a go! • This is a course on a new drill being offered. Take note of: • How we navigate to the course from the logon screen at any terminal • How to access the course • The way the material is presented • How it closes • Changes to the survey at the end of the course • Administrative tasks

  11. Communication Agenda • [Date]: Training Rollout • [Date]: Email Support System Active • [Date]: Meeting with your district team to rollout what you have learned • [Date]: All content is loaded and available at all stores • [Date]: Email check in for any issues or feedback

  12. Training your Supervisors • Meet with all of your stores’ HR supervisors • Hand out step by step instructions on how to access and assign courses • Navigate new systems slowly and carefully, take questions as they arise • Load live course • Demonstrate more benefits and features • Offer support Clicker Question: 1) 2) 3)

  13. Training Recap Objective 1 met? Yes No • Objectives • Learning method—what has changed? • Many new features and benefits • Test run • Time frame for communication • Training your store level supervisors Objective 2 met? Yes No Objective 3 met? Yes No

  14. What's Next? • Thank you! • Following the training, please open survey app on IPhone and complete survey on this training. • Keep up with email as feedback is needed to complete transition. • Be supportive for your store level supervisors and respond promptly to their inquiries. • Company CEO has a final message

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