Gartner G-Cloud Service Definition

1. Gartner G-Cloud Service Definition Cloud Consulting — Service Change Assessment For further information on Gartner support for Cloud initiatives visit: • http://www.gartner.com/technology/research/cloud-computing/services.jsp

2. Gartner Service Definition —Service Change Assessment Service Description This service is designed for organisations who wish to assess the feasibility of transitioning an existing system, workflow or single ICT service to an equivalent cloud based solution. Gartner will independently and objectively assess the key steps that are necessary to achieve the desired cloud service by: • Undertaking a risk assessment of the key areas and steps to be considered at each stage of the transition up to the operational running of the proposed cloud service • Identifying the appropriate tools, techniques and methodologies that must be applied • Validating the impact on existing ICT Services including any cloud based services in use • Evaluating the expected directly related costs (project budget) to complete the transition Price • Gartner will charge a firm fixed price of £70,437 excl. VAT, incl. all expenses for this service Key Deliverables • A Cloud Feasibility assessment report that provides: • The key findings and challenges that the organisation faces and the associated recommendations that must now be implemented to achieve a successful outcome and operational running of the desired cloud service • A high level road map setting out the key steps that must be taken to achieve a successful implementation • Supporting analysis, research, frameworks and other relevant work products • Final presentation to Executive Stakeholders Key Benefits • This service enables you to understand: • The key risks of moving from the “as is” situation to a cloud “to be” based service • The mitigation actions required to address the key risks • The key costs, effort and timescales involved to complete the transition • Any directly related implications that may arise

3. Gartner Service Definition —Service Change Assessment Gartner Project Team Roles Project Schedule • Gartner anticipates completion of this engagement within five weeks Client Project Team Roles • Project Sponsor — Budget holder/Service Requester • Project Manager — Day to day interface to Gartner • Key stakeholders — Those staff who will be impacted by the implementation of cloud based services Approach • Week 1: Project Initiation: • Agree detailed plan for coming weeks, including interactions with key stakeholders • Understand and validate the current situation plus the overall proposed approach to implement a specific cloud service • Week 2 Conduct Stakeholder Interviews (on-site): • Conduct interviews with key stakeholders (up to 10) • Review appropriate plans and capture findings to reach consensus understanding on the approach • Week 3: Risk Assessment: • Risk assess the proposed approach by evaluating: • The transition plan • The tools and methodology to be used • The impact on other existing IT services and overall architecture • How end to end operational processes will be achieved • Week 4: Develop Findings and Recommendations: • Establish the recommended road map to ensure a successful transition and implementation of the proposed cloud service • Consolidate the associated risks and determine the mitigation actions • Week 5: Finalise and Present Report: • Finalise Service Change Assessment report • Present the report and road map to executive Stakeholders • Recommend next steps and actions

4. Gartner Service Definition —Service Change Assessment Reasons Why Others Use Gartner • Gartner created the IT Research industry 32 years ago, and our reputation speaks for itself. Gartner Research is the only IT research informed by both the technology end user and provider’s perspectives. We use our research as the basis for our Consulting solutions, methodologies and tools; and, we leverage our research and our industry‑leading analysts, as needed, throughout our Consulting engagements. So, when our clients buy Gartner Consulting, they are buying Gartner Research • Articulating a clear ICT Value Proposition that is framed such that cloud opportunities are highlighted appropriately is a foundational pillar in approving and executing change. Without evidenceto secure informed consent to an updated ICT Value Proposition there is a danger that Cloud opportunities are missed, or pursued for inappropriate reasons • A clear view of what changes to make to ensure the organisation is better able to recognise, evaluate, decide and execute on Cloud initiatives (and the rationale for making such changes) Prerequisites • There are no prerequisites for this service Any Additional Information • There is no additional information related to this service

5. Gartner Service Definition —Service Change Assessment Assumptions • The client will designate a project manager as primary point of contact who will work closely with Gartner as needed and will: (a) approve priorities/task plans/schedules; (b) facilitate scheduling of interviews with personnel; (c) notify Gartner in writing of project issues and assist in their resolution • Client will review and approve documents within five business days. If no formal approval/rejection is received within that time, the deliverable is considered accepted • Client personnel will be made available per the schedule agreed at the project initiation • The due diligence (as‑is) data is reasonably available via interviews and documentation review • Client provides timely access to personnel to be interviewed. These personnel will be able to answer questions, provide documentation and attend sessions • Project pricing assumes that Gartner will conduct 15 interviews/workshops over a period of 5 days and that the client will arrange all sessions with the client’s personnel • All data collection/interviews/workshops will take place via phone or in person as agreed at the project kickoff • The assessment relates to the feasibility of implementing one Cloud Service only • With the exception of meetings and workshops, Gartner work will be performed at Gartner locations • Offices, phones, printing/copying and Internet access will be available to Gartner at client locations • Gartner will use Microsoft Office for the production of any engagement documentation • Any requests for additional information and/or deliverables(beyond the details described in this service definition) that are made will be considered a change in scope and will be handled accordingly (see Changes to Scope). This does not apply to clarification questions Changes to Scope • The scope of the engagement is defined herein. All client requests for changes must be set forth and explained in writing. As soon as practicable, Gartner shall advise of the cost/schedule implications of requested changes and any other necessary details to allow both parties to decide whether to proceed with the requested changes. The parties shall agree in writing upon any requested changes prior to Gartner commencing work • As used herein, “changes” are defined as work activities or work products not originally planned for or specifically defined by this service definition

6. Gartner Service Definition —Service Change Assessment Information Assurance • Gartner possesses analysts and consultants with various security clearances, or we will, within reason, acquire those clearances as the client demands • Gartner associates are bound by very specific rules around client confidentiality and security given that our clients reveal to us their greatest challenges and difficulties in order that we can help and support them most effectively Data Restoration • No client data is retained by Gartner as part of the client’s access to this service and therefore there is no data restoration process related to this service Backup Restore and Disaster Recovery • The Gartner service under discussion does not require Gartner to manage or store any critical client data • Therefore, as there is no risk to the client and no break in service that will affect the client experience, there is no applicable policy needed in relation to this specific issue Service Migration • There is no need for a Service Migration plan given the nature of the service under discussion • The client is able to complete and conclude the service without any ongoing process being required for transfer of service or information to an alternative provider or successor • At the conclusion of the service described all deliverables and any supporting information is handed over to the client

7. Gartner Service Definition —Service Change Assessment Onboarding • Gartner does not offer onboarding services, however, Gartner will hold a kickoff meeting with the client to ensure understanding of the engagement objectives, scope, schedule, and milestones, roles, responsibilities and required resources for Gartner and the client • Gartner will also discuss anticipated risks and mitigation plans, based on lessons learned from past experience. Gartner will gather any relevant background material from the client Offboarding • Gartner does not offer offboarding services, however, Gartner will close down the engagement, upon conclusion, ensuring all necessary skills and information are transferred appropriately and in a timely manner to the client

8. Gartner Service Definition —Service Change Assessment Pricing • Gartner will charge a firm fixed price of £70,437 excl. VAT, incl. all expenses for this service Financial Recompense Model • if a Service does not meet the specifications set out in the applicable Service Description, the breach will be handled in accordance with the Liability and Termination terms set out in the Call-Off Agreement Ordering and Invoicing Process • Gartner will bill for 100% of the professional fees at contract signing • All invoices are payable net 30 days from date of invoice. While Gartner does not itemise billing for professional services, Gartner agrees and will comply with any reasonable requests for records substantiating our invoices Termination Terms (by Consumer/by the Supplier) • Services may be terminated without cause by the Customer on at least thirty (30) Working Days notice

9. Gartner Service Definition —Service Change Assessment Service Management • This is not applicable to this service. The service will be managed as described under the Statement of Work component of this Service Definition Service Constraints • This is not applicable to this service Service Levels • This is not applicable to this service

10. Gartner Service Definition —Service Change Assessment Training • This is not applicable to this service Consumer Responsibilities • Provision of the necessary resources, systems and documentation for review • Responsible for managing logistics on client’s site for the duration of the engagement • Assign a client Project Manager to work as a single point contact between the Gartner team and the client • Identify the right people for the interviews/workshops, schedule and communicate the intent of the engagement • Provide facilities for workshops and Gartner workspace • Collate and send all relevant data prior to the meeting • Ensure attendance at kickoff meeting and any subsequent interviews and meetings by Project Sponsor, Project Manager and other key stakeholders, as determined prior, during and post kickoff Trial Service • Gartner does not offer a trial service option in relation to this service Technical Requirements • Gartner will require access to: • Any information requested (some may be potentially sensitive) regarding the cloud transformation project electronically and/or in paper format • Cloud Service Provider information electronically and/or in paper format