KSU – QMS (Quality Management System)

1. Assoc. Prof. Dr. Teay Shawyun KSU – QMS (Quality Management System)

2. Quality and Accreditation (1/3) Certification of Kingdom Tower for “FIT for PURPOSE” What should you do? • Series of tests of “Fitness” of sub-systems: • Foundation Sub-Systems • Piling Sub-Systems • Materials Sub-Systems, etc • Electrical Sub-Systems • Wiring Sub-Systems • Voltage and surge Sub-Systems, etc • Water and Waste System • Pipes Sub-Systems • Water Flow Sub-Systems, etc • Other support Sub-Systems

3. Quality and Accreditation (2/3) Certification of KSU for “FIT for PURPOSE” What should you do? • Series of tests of “Fitness” of sub-systems: • Facilities Foundations Sub-Systems • Buildings Sub-Systems • Education Facilities Sub-Systems, etc • Academic Foundation system • Colleges and Programs Sub-Systems • Faculty Sub-Systems, etc • Learning Resources system • Library Sub-Systems • ICT Sub-Systems, etc • Other Teaching – Learning – Research support Sub-Systems

4. Quality and Accreditation (3/3) Auditing AND Assessment of the QUALITY of Foundations of the System and Sub-Systems Affecting Excellence and Ensuring its “Fit for Purpose” Accreditation or Certifying that the System and Sub-Systems are “Fit for Purpose”  ACCREDITATION is built on QUALITY Building OR Creating Strong and Sustainable Foundations of System and Sub-Systems

5. KSU – QMS (Quality Management System) 1/2 “Chicken and Egg” Issue of which comes first? “Accreditation OR Quality”? KSU is addressing the Quality Issue through its KSU – QMS (Quality Management System) IQA = EQA “Standards and Criteria”

6. KSU – QMS (Quality Management System) 2/2 • SOPHISTICATED • Developmental philosophy of planning and improvements • Quality Assessment methodology, • Strategic Performance Management • SIMPLE • Uses the NCAAA Standards and Criteria as the Blueprint • Same Standard and Criteria applicable to Institution and College and Program • STRONG • Management through Measurement • Systemic and Systematic • Performance Based • Non – Prescriptive • Process and Results Oriented • SUSTAINABLE • Aimed at Improvements and Innovations • Long-term Orientation • Holistic and Integrative

7. Characteristics of KSU – QMS (1/2) • Systemic – Comprised of a set of sub-systems interacting together to achieve a specified set of goals • Systematic – An identified set of IPOO steps leading to achievements of its outputs an outcomes • Holistic and Integrative – Summation of the total > Summation of Individual • Generic – Applicable to the institution and College, Programs or Administrative Units

8. Characteristics of KSU – QMS (2/2) • Unified – Aligned top to bottom, horizontally and vertically • Non-Prescriptive – Does not tell you what systems, tools, techniques or mechanisms to use to achieve your goals and objectives • Management through Measurement – Measurements bring about better Management • Strategic Performance Management (SPMS) – PMS, IMS and QMS

9. KSU – QMS is part of SPMS (Strategic Performance Management System)

10. Key Similarities and Differences between NCAAA and KSU – QMS Systems (1/6)

11. Key Similarities and Differences between NCAAA and KSU – QMS Systems (2/6)

12. Key Similarities and Differences between NCAAA and KSU – QMS Systems (3/6)

13. Key Similarities and Differences between NCAAA and KSU – QMS Systems (4/6)

14. Key Similarities and Differences between NCAAA and KSU – QMS Systems (5/6)

15. Key Similarities and Differences between NCAAA and KSU – QMS Systems (6/6)

16. KSU Standard, Criteria and Item and KPI Process – Based Values Criterion • KSU Standard – 11 Standards • KSU Criteria – 80 Criteria • 58 Main Criteria • 11 KPI Criteria (generic to all colleges and programs) • 11 Additional KPI Criteria (defined by colleges and programs) Results – Based Values Criterion • 64 KPI (29 Quantitative types, 35 Qualitative types)

17. KSU Standard, Criteria and Item requirement

18. Process – Based Assessment using ADLI • "Process" refers to the methods used and to improve when addressing the standards, criteria, items and key performance indicators requirements in the KSU – QMS: • A "APPROACH"refers to the methods used to accomplish the process, it appropriateness and effectiveness and degree to which the approach is repeatable and based on reliable data and information • D "DEPLOYMENT"refers to the extent to which approach is applied in addressing Item requirements relevant and important to the HEI, its consistency and coherence across all appropriate work units • L "LEARNING"refers to refining the approach through cycles of evaluation and improvement, encouraging breakthrough change through innovation, sharing refinements and innovations across units • I “INTEGRATION"refers to the extent to which approach is aligned with organizational needs identified with measures, information, and improvement systems being complementary across processes and work units and plans, processes, results, analyses, learning, and actions are harmonized across processes and work units to support organization-wide goals

19. Results – Based Assessment using LeTCI • "Results" refers to the organization's outputs and outcomes in achieving the requirements in processes above. The four factors used to evaluate results are: • Le “LEVEL” – The current level of performance and its performance trend over a time period. • T “TREND”– The rate (i.e., the slope of trend data) and breadth (i.e., the extent of deployment) of performance improvements • C “COMPARISON” – The performance relative to appropriate comparisons and/or benchmarks • I “INTEGRATION” – The linkage of the results measures (often through segmentation) to important student and stakeholder; program, offering, and service; and in Process Items.

20. Overall Scaled Performance Scoring of Process – Based values Standard • The weighted score for each item is derived from SCORE * WEIGHTS. • The overall weighted score (2.2) is an averaged summation of each of the weighted score of each item and contributes 80% to overall performance. • As there is no “development” and “effective”, 20% is lost, and the final Overall performance is 1.76 (which is 0.8 * 2.2)

21. Scaled Performance Scoring of Process – Based values of each Item

22. Process – Based Values Criterion Scoring Guidelines

23. Overall Scaled Performance Scoring of Results – Based values KPI (Key Performance Indicators) • The weighted score for each item is derived from SCORE * WEIGHTS. • The overall weighted score (4.5) is an averaged summation of each of the weighted score of each item and contributes 80% to overall performance. • As there is both “development” and “effectiveness”, representing 20% the final Overall performance is 4.5 (which is (0.8 * 4.5 + 0.2 * 4.5)

24. Performance Assessment of a qualitative KPI

25. Results – Based Values Criterion Scoring Guidelines

26. Thank you