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eCommerce Technology 20-751 ERP Systems

eCommerce Technology 20-751 ERP Systems. Concepts. Business process automation Express business processes in machine-readable form so they can be reviewed, improved, modified Implement the processes by computer CRM, Customer Relationship Management ERP, Enterprise Resource Planning

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eCommerce Technology 20-751 ERP Systems

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  1. eCommerce Technology20-751ERP Systems

  2. Concepts • Business process automation • Express business processes in machine-readable form so they can be reviewed, improved, modified • Implement the processes by computer • CRM, Customer Relationship Management • ERP, Enterprise Resource Planning • SCM, Supply Chain Management • Workflow

  3. Orders Parts Customer Demographic Files Sends report Sales Dept. Customers Checks for Parts Calls back “Not in stock” Accounting Files “We ordered the parts” Sends report Accounting Ships parts Sends report Invoices accounting Vendor Warehouse Order is placed with Vendor “We Need parts #XX” Inventory Files Purchasing Files “We ordered the parts” Purchasing Business Before ERP

  4. Orders Parts Inventory Data If no parts, order is placed through DB Sales Dept. Accounting Customers Financial Data exchange; Books invoice against PO Order is submitted to Purchasing. Purchasing record order in DB Database Books inventory against PO Order is placed with Vendor Warehouse Vendor Purchasing Ships parts And invoices accounting Business With ERP

  5. Enterprise Data Systems Support Logistics Supplier Sales & Distribution Customer EIS / DSS Procurement Acc. DB Personnel DB Orders Processing Customer Service Materials Planning Supply Planning Purchase DB Administration Production Planing & Scheduling Orders DB ATP Available to Promise Parts DB Inventory Mgmt Finance Control HR Development Orders Delivery Operations Scheduling Master Production Schedule Production Product/Process Development WIP DB Transportation Management Mfg Execution Product Data Management CAD / CAE / CAx Quality Management Demand Planning Shop Floor Control Warehousing Management SPC DB BOM DB Production Engineering Distribution Management Equipment Control Warehousing DB Plant Maintenance Process Design Facility DB SOURCE: 林欽文

  6. Enterprise Resource Planning ERP Database Plan MOSTLY INTERNAL TO THE ENTERPRISE Produce ERP System Inventory Distribute Account

  7. Sell CRM Database Service CRM System Market Customer Relationship Mgt EMPHASIZES EXTERNAL CUSTOMER RELATIONSHIP

  8. SCM Database Supply Chain Management EMPHASIZES EXTERNAL RELATIONSHIP WITH SUPPLIERS Demand Capacity SCM System Schedule

  9. ERP System Structure Data Warehouse Legacy Systems Enterprise ERP System On-Line Analytical Processing (OLAP) Bolt-On Applications (Industry Specific Functions) Suppliers Customers Core Functions [On-Line Transaction Processing (OLTP)] Sales & Distribution Business Planning Shop Floor Control Logistics Operational Database Customers, Production, Vendor, Inventory, etc.

  10. Making Moving Buying What is SCM? Selling Ware housing Supply Chain Management (SCM) SCM is management of product life from buying, making, moving, and warehousing to selling SOURCE: i2

  11. Procter & Gamble Supply Chain P&G or Other Manufacturer Giant Eagle or Third Party Distributor Giant Eagle Supermarket Customer wants detergent, goes to Giant Eagle Plastic Producer Tenneco Packaging Chemical Manufacturer (e.g. Processed Minerals) Chemical Manufacturer (e.g. Oil Company) Paper Manufacturer Timber Industry Mining Industry SOURCE: SANJAY CHOPRA

  12. Supply Network Collaboration Collaboration between neighbors in the supply network is essential for efficiency Tactical Tactical Demand Forecasting Optimizing product mix Collaboration on Forecasting Collaboration on Forecasting Matching demand -supply Capacity Planning Collaboration on Capacity Planning Analyzing Supply Chain Resource Planning Operational Operational Production Planning Demand Management Shipping Optimization Analyzing Supply Chain Inventory Planning Status Management Transcctional Transcctional Shippment Tracking Collaboration on Resource Planning Shop Floor Control Warehousing Management Ordering Administration Order & Shipments Inventory Tracking SOURCE: ACCENTURE

  13. Insurance Claim Workflow GARAGE receive car estimate cost inspect car repair car invoice CALL CENTER ADJUSTOR COMPANY contact garage assign adjustor agree repair check invoice receive call assign garage notify insurance Estimate < 500 INSURANCE notify adjustor fill claim form amend estimate reconcile info finalize claim SOURCE: LIHUA LIN

  14. Process ModelRelationships Among Concepts SOURCE: LIHUA LIN

  15. Generic Workflow System Structure SOURCE: LIHUA LIN

  16. CRM ERP Marketing Automation SCM BI/ Analytics Sales Force Automation Contact Center Service Automation Suppliers Customers eCommerce Procurement Sell Side Workflow Buy Side Exchange Integrated eBusiness Environment SOURCE: COMPAQ

  17. Q A &

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