Move Services from Real to Virtual Communities

1. Technology to communicate Move Services from Real to Virtual Communities Serres, Grece 6 giugno 2003 CEO TEGGS S.p.A. Giuseppe Giannini

2. Technology to communicate was born in 2000 in 2001 Ventur Capital with ENEL Who we are Research Production Partnerships

3. La partnership provides professionality, presence and engagement on the territory Partner Partnership Assistance and personalization Basic technology Geographical area customers

4. The research is the ground of innovation and worth increase of a IT firm Research New ideas + worth New technologies new services UniCal L.A.M.I.

5. Research+ Production + Partnerships Research Virtual community Virtual community Reliability Privacy Marketing 121 Broadcast Profilazione Animation Users with common interest (play, work, service, gegraphical position ecc..)

6. Public agency or firm can create a whole of vitual community Partners suppliers Virtual community Company’staff the model users and Useful contacts customers CARE solutions Comunication solutions CORPORATEsolutions BRANDAWARNESS solutions

7. A new way to supply services Virtual community services Portal Servers Virtual Community Virtual Operator Real operator Real community Supplying services in a traditional way

8. A new way to supply services virtual community Information & Services The services Virtual user Virtual operator Real Operator Real user

9. A new way to supply services + worth • New services • More assistance • Access to the services from remote • Tailor made services • less operators • Reduction of suppliyng costs • = • - Costs + Quality Virtual community services Supplying services using traditional methods • Queues • Offices for the services • Paper Documentation • Real Operator • Synchronic Service • = • + Costs - Quality - Valore

10. User’s identity autentication Virtual community Reliability Real user Virtual user ?