eGovernment Portals for Citizens, Enterprises, Healthcare

1. eGovernment Portals for • Citizens, Enterprises, Healthcare

2. Gentics – who are we? • leading Austrian Content Management and Portal Software company • founded in 2000 in Vienna • 130 customers (Government, Telecom, Industry) • 30 certfied partner in Austria and Germany • 700 CMS & Portal projects completed • 70.000 software users www.gentics.com

3. stability and scalabilityfederal ministry of finance • personalized • application integration • highly secure • highly scaleable • flexible infrastructure www.gentics.com

4. Information & transactionHelp.gv.at – federal chancellery • WAI AAA compliant • approval workflow • content syndication • multiple languages

5. Internationality & WorflowAustrian Foreign Trade Org. • access new markets • communicate globally • use synergies • manage complexity www.gentics.com

6. Integratability & CollaborationTelekom Austria Intranet • Websit & Portal • Intranet with IBM Websphere • Online Shop • SAP Integration

7. visual precessisionSwarovski Portals & Intranet • brand communication • set usability standards • design – no limits • interactive & attractive • e-commerce ready www.gentics.com

8. Austrian eGov Customersof federal computing center and Gentics http://www.verbrauchergesundheit.gv.at, http://www.gov-it.eu, http://www.help.gv.at, http://www.brz.gv.at, http://portal.bmf.gv.at, http://www.bildok.at, http://www.mentoring-an-schulen.at, http://www.oehwahl.gv.at, http://www.mitmachen.at, http://www.portal.at, http://www.vwgh.gv.at, http://www.jugend2help.gv.at, http://www.formularservice.gv.at, http://www.gesundheit.gv.at, http://www.ama.at, http://www.myhelp.gv.at, http://bmf.portal.at

9. Gentics key customers www.gentics.com

10. eGovernment Portals • citzen, enterprise and e-healthportals in Austria 13

11. Key Questions • Who are your organization‘s „customers“? • Which government processes benefit most from reengineering? • What information and processes are most effective online? • Who can provide this information and processes? • What technology can help to provide everything fast, effectively and decentralized? www.gentics.com

12. Austria’s Answers • citizens targeted first, enterprises and healthcare follow now • Help for public sector processes for citizen, enterprises and state employees combined with taxation related services are most effective online • Information and processes are provided dezentralized by different ministries • Federal computing center is providing shared plattform services for eGovernment portals www.gentics.com

13. Austria’s Answers • Citizens • help.gv.at (transaction guidelines, egovernment forms) • Enterprises • unternehmerservice.gv.at (transaction guidelines, enterprise related egovernment services) • Healthcare (citizens and institutions) • gesundheit.gv.at (transaction guidelines, health information, electronic health record in the future) www.gentics.com

14. Austria’s Answers Critical factors • Generate suitable content • Assure content quality • Provide secure authentication & authorization • Provide eGovernment applications • Standardize and share IT infrastructure www.gentics.com

15. Help.gv.at – Distributed Editorial Office www.gentics.com

16. eGov Content Workflow Goals of Austria‘s citizen portal help.gv.at • guide citizen with administrative tasks • shorten retrieval time by • topic oriented information structure • single point of access for ressources from different goverment organizations • provide personal information space (myhelp) • enhance quality of municipal sites by content syndication www.gentics.com

17. eGov Content Workflow Services available on help.gv.at • Information services & Search • Forms and transactional services • Personalized services (MyHelp) • Syndication Services (Help Content Syndication) • Interactive Services (Forums, Q&A) www.gentics.com

18. eGov Content Workflow How to produce high quality content • e.g. Health ministry createscontent on visiting a doctorin central content managementsystem • content is reviewed and enhanced by central editorial office • content is sent back for approval by ministry • Content is published by the content management system to eHealth portal and made available via content syndication www.gentics.com

19. eGov Content Workflow www.gentics.com

20. eGov Content Workflow www.gentics.com

21. eGov Content Workflow www.gentics.com

22. eGov Content Workflow www.gentics.com

23. eGov Content Workflow Content Syndication Service www.gentics.com

24. eGov Content Workflow Technology infrastructure of citizen, enterprise and health portal • Website Content Management • Personalization • Access Management & Identity Management • Full – Text - Search • Interactive Services (Forms etc.) • Usertracking & Websiteanalysis • Server Hosting & Internet Connectivity www.gentics.com

25. Economic implications Impacts of eGovernment Portals • reduce transaction costs for citizens and enterprises through relevant information • high impact eGov applications reduce need for physical transactions by citizens and government • central content office assures availability of high quality information • shared infrastructure reduces operational costs and barriers to bring more eGov services online www.gentics.com

26. Economic implications Prerequesites for eGovernment Portals • Political will and high profile support to provide information and services online • Participation of key players in administration with their content and applications • Find an organization to host a pay per use shared infrastructure for all participants • Start today! www.gentics.com

27. Thank you for your attention! • Alexander Szlezak • a.szlezak@gentics.com • www.gentics.com