“Leadership & Neuro Linguistic Programming” for Physiotherapists; an Introduction

1. “Leadership & Neuro Linguistic Programming” for Physiotherapists; an Introduction Keri Barsby Secretary & Alternate Council Member; East Midlands Network Deputy Head of Therapy Services Nottingham University Hospitals NHS Trust Keri.barsby@nuh.nhs.uk

2. Aims & Objectives: • To have an overview of what NLP is • To have acquired some NLP skills/knowledge that will enhance your performance as a leader back in your work place

3. The science bit..... NLP = NEURO LINGUISTIC PROGRAMMING • NEURO: the study of the mind & brain – in particular how we think about things & how we process information

4. NLP = Neuro Linguistic Programming • LINGUISTIC: language skills – how we use language to communicate & how other people’s use of language affects us

5. NLP = Neuro Linguistic Programming • PROGRAMMING: how we plan to react (not always consciously) – how we organise and store our ideas and actions

6. What is Leadership?

7. The LQF Model:

8. So, if I we say that: NLP • Is at the heart of leadership excellence • It is a method of personal development - a tool for improving your own and others' performance • Is very relevant in the current NHS environment of fast moving changes; increasing complexity and ongoing uncertainties

9. Then consider these 2 scenarios: Scenario 1 P1: “So, as I said, I’m thinking of moving to the hospital in the neighbouring Trust up the road. Do you know it? P2: “I do” P1: “Can you tell me what it’s like?” P2: “Well, I can, but first tell me,what’s the hospital that you’re thinking of leaving like?”

10. Scenario 1 cont.... P1: “Not very nice; the staff aren’t friendly; I’m not at all supported and I don’t seem to fit in” P2: “You’ll find the hospital in the neighbouring Trust very similar”

11. The fun bit – part 2.... Scenario 2 P3: “So, as I said, I’m thinking of moving to the hospital in the neighbouring Trust up the road. Do you know it? P2: “I do” P3: “Can you tell me what it’s like?” P2: “Well, I can, but first tell me,what’s the hospital that you’re thinking of leaving like?”

12. Scenario 2 cont... P3: “Oh, it’s great! I get on really well with the staff; I’m challenged & have learnt a great deal” P2: “You’ll find the hospital in the neighbouring Trust very similar”

13. So, what just happened here?

14. What does this mean? • It means that NLP is focussed on “SELF” • It means that every journey starts with “YOU” • Through “INTERNAL” changes we see “EXTERNAL” changes in behaviour and our impact on others

15. To be able to respond to change, yet have the expertise to retain what works well Because you need advanced communication skills: To ensure patients are comfortable, informed & that they are active care partners not passive recipients of care To liaise with other HCP’s who may be facing the same or different changes To be able make sense of your own values, beliefs, feelings & reactions – to truly reflect on your practice Why?

16. How? • NLP has many tools that can be utilised • by yourself for yourself • by you with others such as when assessing patients or when leading a supervision session.

17. One such tool is the “Wheel of Life”

18. Finding Balance: • Would your wheel turn smoothly? • Why not? • 6 step change process: • Information gathering • Select area(s) for change • Decide on the possibilities i.e. what will be best use of my skills/experience? What can I delegate? • Develop your plan/establish goals • Action your plan • Monitor your progress

19. Finally, remember... Taking the first step is what’s really important. By taking the first step you realise the variety of paths ahead from which you could choose.

20. Bibliography/recommended reading: • www.nlp-now.co.uk • www.mindtools.com • www.purenlp.com • NLP & Coaching for Healthcare Professionals – Developing Expert Practice, Suzanne Henwood & Jim Lister • Seven Habits of Highly Effective People, Steven Covey • Principle Centred Leadership, Steven Covey