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Hanken Library Help Zone EBSLG 14-15.10.2013

Hanken Library Help Zone EBSLG 14-15.10.2013. Tua Hindersson-Söderholm. Background. The Hanken house from 1953, renovated 1996. Partly protected. Journal hall changed into a Learning Lab in 2005.

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Hanken Library Help Zone EBSLG 14-15.10.2013

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  1. Hanken Svenska handelshögskolan / Hanken School of Economics www.hanken.fi

  2. Hanken LibraryHelpZoneEBSLG 14-15.10.2013 TuaHindersson-Söderholm Hanken Svenska handelshögskolan / Hanken School of Economics www.hanken.fi

  3. Background • The Hanken house from 1953, renovated 1996. Partly protected. • Journal hall changed into a Learning Lab in 2005. • Possible outsourcing of library services to University of Helsinki investigated in 2011.Offer rejected by the board of Hanken. • The board of Hanken decided to develop the library into a modern study environment because of increasing number of students and new pedagogical methods. Hanken Svenska handelshögskolan / Hanken School of Economics www.hanken.fi

  4. Project 2012-2013 • Refurbishment of the library’s facilities and service strategy • 140 000 euro + 110 000 euro Hanken Svenska handelshögskolan / Hanken SchoolofEconomics www.hanken.fi

  5. 2012 • RFID-technique • Weeded out 28 % of the print collections • Books moved to the Book Cave, available 9-18 with self-service • Monograph hall changed into a Reading area (24/7) with 45 additional seats Hanken Svenska handelshögskolan / Hanken School of Economics www.hanken.fi

  6. 2013 • The circulation desk was thrown away • RFID- based self service • Evaluation and reorganization of all services and processes-> focusing on the right things?-> efficiency! Hanken Svenska handelshögskolan / Hanken School of Economics www.hanken.fi

  7. Service strategychanges • Just-in-case -> Just-on-time • Bring the userto the content-> Bring the contentto the user • StandardizedLibraryServices->Personalized Library Services Hanken Svenska handelshögskolan / Hanken School of Economics www.hanken.fi

  8. Mainly influenced by • HelpZone http://www.ifla.org/files/assets/library-buildings-and-equipment/Conferences/Session%203b%20-%20Fletcher%20-%20Breaking%20down%20the%20barriers.pdf • Boutique libraries http://personalisedlibraries.files.wordpress.com/2011/01/boutiquelibraries.pdf Hanken Svenska handelshögskolan / Hanken School of Economics www.hanken.fi

  9. Service area before Hanken Svenska handelshögskolan / Hanken School of Economics www.hanken.fi

  10. Hanken LibraryHelpZone Hanken Svenska handelshögskolan / Hanken School of Economics www.hanken.fi

  11. LibraryHelpZone@hanken.fi Future?

  12. It is all about the wayofthinking The manual • Pedagogy(communication, teaching, supervision) • ICT(databases, systems, programmes) • Content(knowledge, data, information) The package The product

  13. FINNA http://www.finna.fi Hanken Svenska handelshögskolan / Hanken School of Economics www.hanken.fi

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