Indiana University and the New Emerging Personal Computing Model

1. Indiana University and the New Emerging Personal Computing Model Delivering a New Desktop and Application Deployment Strategy Duane Schau dschau@iu.edu

2. EDUCAUSE Live! Indiana University • Founded in 1820 • Over 100,000 students • Over 17,000 FTE faculty and staff • IT distributed over 7 geographically dispersed campuses

3. EDUCAUSE Live! We asked the question…. What if? What if we could transform the desktop and application deployment strategy? What if it could be simplified so Information Technology Professionals could be more innovative? What if we could return more productive dollars back to research and teaching?

4. EDUCAUSE Live! What if we could adapt new approaches to IT services?Leveraging Constituencies or 1IUIT • Focus on efficiency and effectiveness • Repurpose and align staff for the future • Enterprise IT working closer with campus, school, and departmental IT professionals • Streamline services • Shared strategic decisions • Establish roles and decision rights

5. EDUCAUSE Live! Edge, Leverage, and Trust and Client Virtualization IU’s second strategic plan – Empowering People • Action 1: Life Cycle Funding Review • IU should continue a lifecycle replacement model similar to the one established in ITSP1 to provide baseline support for computing devices and the maintenance of university-provisioned student computing labs. • Action 2: Life Cycle Funding Expansion • The lifecycle-funding model should be expanded to cover school, academic and administrative department, and discipline-specific needs and variations to more fully support the diversity of research and creative activity across the university. • Action 6:Leveraging Partnerships • IU should continue its highly successful program of relationships with hardware, software, and services vendors, and seek additional partnerships and creative exchanges that provide mutual benefits. • Action 22B: Virtual Desktops • Technologies such as desktop virtualization should be explored to help reduce the costs and extend the lifecycles of personal computing devices. • Action 29: Human Engagement • UITS should expand its formal and informal engagements with the IU community to ensure continuous, timely dialogue, and flow of information to effectively adapt IT services to user needs.

6. EDUCAUSE: Live! Could we develop a new collaborative strategy? • All Campuses Advisory Committee • 11 month evaluation • Multi-Vendor funded proof of concept (POC) • All managed outside enterprise IT

7. EDUCAUSE: Live! The Committee Structure

8. EDUCAUSE: Live! What we learnedAdopting committee recommendations: • Enterprise collaboration is possible • Continue collaborative engagements • Standardize on Citrix XenDesktop for client virtualization • Standardize SCCM enterprise imaging of the physical desktop • Standardize on Application Virtualization • Enterprise Application Licensing Leverage opportunities to reduce management overhead

9. Four Pillars • Client Virtualization • Enterprise Storage • SCCM • Enterprise Document Management Common Good ServicesDelivery and Support

10. EDUCAUSE: Live! Core Components:Citrix XenDesktop and Microsoft APP-V • Citrix • XenDesktop • XenServer • XenApp • NetScaler • Microsoft • App-V

11. EDUCAUSE: Live! Core Technology Virtualization Components • Citrix XenDesktop • Windows 7 • Windows XP • Citrix XenApp • Version 5 (32 bit) • Version 6 (64 bit) • Citrix NetScaler • IUanyWare • Microsoft App-V • Streaming to XenApp • Offline Images • Microsoft SCCM

12. EDUCAUSE: Live! Application Virtualization Best ROI: Maximizes server resources Leverage enterprise investment sequencing and packaging expertise Enterprise deployment for 200 or more applications for general use across the enterprise Application Delivery Streamed Hosted Online Offline

13. EDUCAUSE: Live! Enterprise Storage • Enterprise storage for faculty, staff, schools and departments • Highly Flexible • GPO friendly • Standardize on SharePoint for staff and faculty at the enterprise • Local and cloud based public storage for students

14. Enterprise StorageStorage as a service Standard File Storage MySites – Personal and Shared Web Based Access SharePoint Drive Mapping Departmental Site Collections Electronic Document Management Enterprise File Server Redundant farms IUB & IUPUI Enterprise backup and restore Available to all departments Hitachi storage SharePoint

15. EDUCAUSE: Live! Integrated Enterprise Services • Enterprise SCCM • Enterprise Document Management • Application packaging

16. Phase I Use Cases IUanyWare Deployment IUanyWare – Use Case Delivery for departmental, school, students, faculty and staff Full service – Printing, storage, online, offline Any device anytime Extend Indiana University

17. Phase I Use Cases Fall Deliverables Software • Align early adopter software stakeholders • Math/Stat • All student distribution • SPEA • 650 Grad Students • Columbus • Software specific to Labs • Library • Application replacement for 300 staff • Department of Medicine • Selected use cases • Dentistry • Full Migration

18. Indiana University Client Virtualization Layout IU – Citrix Collaboration

19. EDUCAUSE: Live! Questions?