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GSA eTOOLS. Debbie Paralemos Customer Service Director General Services Administration. Customer Service Information. New York, New Jersey, Puerto Rico, US VI. Debbie Paralemos (646) 831-4000 debbie.paralemos@gsa.gov. Customer Service Program. Problem Resolution
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GSA eTOOLS Debbie Paralemos Customer Service Director General Services Administration
Customer Service Information New York, New Jersey, Puerto Rico, US VI Debbie Paralemos (646) 831-4000 debbie.paralemos@gsa.gov
Customer Service Program • Problem Resolution • Business Opportunities • Informational Seminars • Customer Visits
GSA e-tools • GSA Global Supply • GSA Advantage! • GSA e-library • GSA e-buy
GSA Advantage Statistics FY08 Statistics • $558 million (24% higher than FY07) • If Advantage was a movie, its FY2008 performance would fall second only to Titanic’s gross sales of $600M • 17,644,366 products/services available • 594,319registered customers • 450,000 searches every work day
Features of GSA Advantage • Search by keywords, part numbers, NSNs, manufacturer names, contractor names, or contract numbers • Browse by category of products and service • Compare features, prices, and delivery options • Configure products and add accessories • View order history to track status, reorder, or cancel.
Advanced Search satellite phone
Volume Discounts Volume Discounts Diamond denotes volume discount is applicable…
Search Engine for Services • Use keywords from your SOW in the Region 10 Advanced Search of GSA Advantage! - http://sites.google.com/site/gsaregion10
What is eLibrary eLibrary is the online source for the latest contract award information for GSA, VA Multiple Award Schedules, and Governmentwide Acquisition Contracts (GWACs). Source selection…..Simplified!
eLibrary features • A complete list of GSA and VA Schedules and SINs. • Links to contractor websites, email addresses, and text files containing contract terms and conditions. • Information on the latest schedule program changes. • Links to Contract Clauses via Contracts Online. • Additional Technology Contracts.
GSA e-Buy http://www.ebuy.gsa.gov/
GSA e-buy www.gsaadvantage.gov
Use e-Buy for… • Services • Quantity or high dollar purchases where you are seeking a discount from contract pricing • Purchases with complex requirements • Determining sources of supply • Receiving quotes on Blanket Purchase Agreements
eBuy 8.0: New Features • BPAs loaded directly into eBuy • Suggested Categories (RFQ and shopping cart) • Q&A Modification Feature • Category Guide (similar to eLibrary)
BPAs loaded directly to eBuy • GSA or Agency Specific • BPAs will show up for qualified buyers. • BPAs displayed similar to SINs
GSA e-Buy e-Buy;an online system that allows Federal buyers to prepare and post RFQs and obtain quotes for products and services offered through the Federal Supply s program!