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QUALITY ASSESSMENT IN SPANISH UNIVERSITY LIBRARIES

QUALITY ASSESSMENT IN SPANISH UNIVERSITY LIBRARIES. WHO´S AFRAID OF NUMBERS? Quality Management in Libraries International Seminar organized by EUROLIS. London, May 2008. Purificación Moscoso Castro Vice-rector (Communication and Convergence Policy) University of Alcalá.

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QUALITY ASSESSMENT IN SPANISH UNIVERSITY LIBRARIES

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  1. QUALITY ASSESSMENT INSPANISH UNIVERSITY LIBRARIES WHO´S AFRAID OF NUMBERS? Quality Management in Libraries International Seminar organized by EUROLIS London, May 2008 Purificación Moscoso Castro Vice-rector (Communication and Convergence Policy) University of Alcalá Pilar Alcalá Cortijo Director of Institute of Educational Sciences University of Alcalá

  2. Need to assess university library quality • Importance of libraries for development of teaching, learning and research activities. • In view of rising costs and shrinking budgets, processes for improving management are essential.

  3. Evolution of assessment processes in Spain • 1995 National University Quality Assessment Plan (PNECU) • 1999 Starts Bologna Process • 2001 University Quality PLan (PCU) • 2002 National Agency of Quality Assessment and Accreditation (ANECA) • 2003 Berlin Minister´s Conference ask ENQA, EUA, EURASHE y ESIB for the elaboration of Standards and guidelines for Quality Assurance in the European Higher Education Area

  4. Assessment Models Used • The assessment models used in Spain are based on or derive from one of these systems: • EFQM • Council of Universities’ guide • Catalan agency (AQU)’s guide • ANECA model: at first a library assessment guide; now through the Perfil (Profile) tool. • ISO 9000 Standard • Libqual+ • Assessment Methodology • Both the EFQM model and the ISO Standard use a mixed methodology combining internal and external assessment and concluding in a final report with proposals for improvement.

  5. Role of Regional Quality Agencies • 11 of the 17 Regional Communities have a Quality Agency. The rest work directly with the National Agency (ANECA) • There is a network of agencies (REACU) with the following goals: • Promotion and development of cooperation • Promotion of quality assurance culture • Promotion of development and implantation of quality assurance and accreditation systems

  6. UNIVERSITY LIBRARY NETWORK (REBIUN) www.rebiun.org • At present REBIUN has opted for the LibQUAL+ tool: • Based on the SERVQUAL questionnaire created for business by L. Parasuraman and B. Zeithmal in 1988 • The LibQUAL+ web tool was developed by the University of Texas A&M and the Association of Research Libraries (ARL) • It enables library service quality to be measured using the data supplied by users in a questionnaire with web interface. • The idea is to compare users’ prior expectations with the views they have after using the service.

  7. THANK YOU FOR YOUR ATTENTION

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