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Presented To: Sir Ahmad Tisman Pasha Presented By:

Presented To: Sir Ahmad Tisman Pasha Presented By: Khuram Shahzad Khurram Shahzad 07-32. Chapter#4; Total Quality Management–Models TQM by Poornima M Charantimath. Chap#4: TQM Models. Contents. The Australian Quality Award

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Presented To: Sir Ahmad Tisman Pasha Presented By:

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  1. Presented To: Sir Ahmad Tisman Pasha • Presented By: Khuram Shahzad Khurram Shahzad 07-32

  2. Chapter#4; Total Quality Management–Models • TQM by Poornima M Charantimath

  3. Chap#4: TQM Models

  4. Contents • The Australian Quality Award • CII-EXIM Bank Award for Business Excellence • JUSE (Japanese Union of Scientists and Engineers) • Malcolm Baldridge Award

  5. The Australian Quality Award • Introduced by Australian Quality Council in 1987 • Basic Reasons: • Understanding the concepts behind business • excellence • Benchmarking • Assistance t0 managers for improvement

  6. Australian Business Excellence Framework

  7. Principles of Australian Business Excellence Model • Clear Directions • Assistance in translating directions into actions • Understanding the customer value • Improving the outcomes • Continuous improvement depends upon continuous learning • People must work in a system

  8. CII-EXIM Bank Award for Business Excellence • Introduced by Indian Industry and Export Import bank of India in 1994 Basic Reasons: • Awareness of business excellence in this competitive environment • Sharing of successful strategies • Understanding the critical elements for success

  9. Business Excellence Framework

  10. Business Excellence Criteria

  11. Levels of recognition • Awards • Prizes • Commendations to significant achievement • Commendations for commitment to TQM

  12. Some Previous Winners of Business Excellence Awards • Maruti Limited • Tata Iron & Steel Co. Limited • Hewlett Packard India Limited • TI Diamond Chain Limited

  13. JUSE (Japanese Union of Scientists and Engineers) • Developed in mid-forties Basic Reason: • To grow the Japanese Industry via TQM practices Achievements: • Initiated Deming Award

  14. Malcolm Baldridge Award • Introduced by NIST (National Institute of Standards and Trade).

  15. Malcolm Baldridge Award Framework

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