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Listening

Listening. Seven laws to better listening. Spend more time listening Find interest in the other person Stay out of the way Listen to what people mean between the lines Make notes Assume the proper stance Be aware of your filters.

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Listening

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  1. Listening

  2. Seven laws to better listening • Spend more time listening • Find interest in the other person • Stay out of the way • Listen to what people mean between the lines • Make notes • Assume the proper stance • Be aware of your filters

  3. We spend more time listening than reading, writing, and speaking. • Hearing is a physiological process that occurs when you’re in the vicinity of vibration. It is basically a passive process occurs without any attention or effort on your part.

  4. Listening involves 5 steps: • Receiving – hearing and attending • Understanding – learning and deciphering meaning • Remembering- recalling and retaining • Evaluating- judging and criticizing • Responding- answering and giving feedback

  5. I. The Listening Process( (stimuli) Receiving Responding Under- standing (back-channeling cues or feedback) (assign meaning) Evaluating Remembering (pos. or neg.) (reconstructive)

  6. II. Listening, Culture, Gender A. Culture Effects: • Speech • Nonverbal • Behaviors

  7. B. Gender & Listening • Direct and Indirect Styles • Credibility • Feedback

  8. III. Styles ofEffective Listening • Participatory and Passive Passive listening – listening that is attentive and supportive but occurs without talking and without directing the speaker in any nonverbal way. Also used negatively to refer to inattentive an uninvolved listening.

  9. B. Empathic and Objective • Empathic listening – listening that warrants that you feel and see what speaker feels and sees. • Objective Listening- the ability to gather information beyond what you see and hear.

  10. Non-judgmental listening-and listening with an open mind. • Critical listening- listening to evaluate the quality, value, appropriateness and importance of what you hear.

  11. STYLES,CONT’D • PEOPLE ORIENTED • THEY EXPRESS FEELINGS & EMOTIONS • ARE HIGHLY EMPATHETIC • SEEK COMMON GROUND • ACTION ORIENTED • INFORMATION WELL ORGANIZED • EVIDENCE

  12. CONTENT ORIENTED • PREFER COMPLEX INFORMATION • DETAILS • MAKE GOOD LAWYERS/JUDGES • TIME ORIENTED • SUCCINCT MESSAGES • BRIEF

  13. IV. Active Listening = is a skill that produces therapeutic effects

  14. Empathic Listening + Paraphrasing Active Listening

  15. A. Purposes of Active Listening 1. Increases Accuracy 2. Validation of Others Feelings

  16. B. Techniques 3. Prompts the Speaker to Explore Their Own Thoughts & Feelings 1. Paraphrase Speaker’s Meaning

  17. 2. Express Understanding of Speaker’s Feelings 3. Ask Questions

  18. FIRST SPEECH ASSIGNMENT • Introduction Speech • Time Limit: 2-3 min • Notes Allowed: 1 side of 1 3x5 index card • Outline: None • Visual Aids: Optional • Sources: Yourself • Express yourself! Who are you? What are your likes and dislikes? You have two minutes to introduce yourself to the class. What are the important details of your life that you would like to share?

  19. Informative Speech Provides the audience with new information, insight, ways of thinking about a topic Persuasive Intended to influence the attitudes, beliefs, values, or acts of others Types Speeches

  20. Ceremonial Speeches • Introduction- speech designed to pave the way for the main speaker 2-3min • Presentation- Speech that present an award, a prize or a gift to an individual or a group 3-5 min • Acceptance- a response to a presentation 1-2 min

  21. Welcoming- speech that expresses pleasure for the presence of a person or an organization 2-3 min • Tribute- speech that praises someone’s accomplishments 4-6 min • Roasts & Toasts • Eulogies Speeches of Inspiration • Commencement address- a speech presented by a major political, business, or a social figure, or a prominent alumnus, during graduation ceremonies

  22. Keynote address- a speech presented near the beginning of an organization’s conference or convention that is designed to inspire participants in their work • Commemorative address- speeches that are presented to celebrate national holidays or anniversaries of important dates and events

  23. Special Occasion Speech Assignment • Choose any type of special occasion speech that you would like to present • Time 2-3 minutes • Outline: Required • Notes: 1 side of 1 3x5 index card • Visuals: 1 required

  24. Speaking with Confidence

  25. FEAR • HUMILIATION • NOT BEING PREPARED • ONE’S LOOKS • PRESSURE TO PERFORM • PERSONAL INSECURITY • AUDIENCE’S INTEREST • LACK OF EXPERIENCE • MAKING MISTAKES • FAILURE

  26. Nervous- a state of fear or anxiety about public speaking interaction • Cognitive nervousness- thinking about how nervous you are likely to be • Behavioral nervousness- physically displaying characteristics of nervousness

  27. YOU ARE GOING TO FEEL MORE NERVOUS THAN YOU LOOK • ALMOST EVERY SPEAKER EXPERIENCE SOME DEGREE OF NERVOUSNESS • ANXIETY CAN BE USEFUL

  28. BUILD YOUR CONFIDENCE • DO NOT PROCRASTINATE • KNOW YOUR AUDIENCE • APPROPRIATE TOPIC • BE PREPARED • BE WELL ORGANIZED • KNOW YOUR INTRODUCTION AND CONCLUSION • RE-CREATE THE ENVIRONMENT

  29. USE DEEP BREATHING TECNIQUES • CHANNEL YOUR NERVOUS ENERGY • VISULAIZE SUCCESS • GIVE YOURSELF A MENTAL PEP TALK • FOCUS ON YOUR MESSAGE RATHER THAN YOUR FEAR • LOOK FOR A POSITIVE LISTENER • SEEK SPEAKING OPPORTUNITIES • AFTER THE SPEECH FOCUS ON YOUR ACCOMPLISHMENT

  30. YOUR FIRST SPEECH • Speech goal- what you want your listeners to know, believe, or do • General goal- the type of speech you are intending to give- informing, or persuading

  31. Specific goal- a complete sentence that specifies the exact response the speaker wants from the audience • Speech material- the factual, humorous, exciting, or interesting information that you have gathered to present in your speech

  32. Chronological organization- following an order that moves from first to last • Topical organization- following the order of headings • Adaptation- relating a speech to the audience interests and needs • Visual Aids- they help clarify, emphasize, or dramatize the verbal information

  33. Language- ideas communicated through verbal and nonverbal means • Delivery- how you effectively use your voice and gestures while giving a speech

  34. Effective speech plan • Determine a goal • Gather information • Organize information • Develop a strategy • Create visual aids • Practice wording • Practice delivery

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