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Turkish Foreign Ministry KBHD / ARUD

Turkish Foreign Ministry KBHD / ARUD. Consulate. NET E- Consulate Call Center. Responsible Departments. Minister. Under-Secretary. MİDY. KOGM. KOGY. ARUD. KBHD. What prompted this project?. The main target of minimizing bureaucracy Close to 5 million Turkish citizens living abroad

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Turkish Foreign Ministry KBHD / ARUD

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  1. Turkish Foreign Ministry KBHD / ARUD

  2. Consulate.NET • E-Consulate • Call Center

  3. Responsible Departments Minister Under-Secretary MİDY KOGM KOGY ARUD KBHD

  4. What prompted this project? • The main target of minimizing bureaucracy • Close to 5 million Turkish citizens living abroad • An average of 500 consular applications at certain Consulate-Generals on a daily basis • Inadequate Consulate premises • Citizens living hundreds of km. away from certain Consulates • Consulates not able to respond to all inquiries by phone adequately

  5. Konsolosluk.NET

  6. Konsolosluk.NET / General • The program was installed at our missions abroad from 2006. • A total of 124 missions are interconnected through this system. • The project covers all the countries where our citizens are concentrated.

  7. Konsolosluk.NETConfirmation of Driver’s Licenses Entry-exit registration Searching for individuals subject to entry bans

  8. Konsolosluk.NETNew PassportExtension of Passport Validity Travel DocumentPassport search using the database of the Ministry of InteriorStatistical data (number of issued and remaining passports)

  9. Konsolosluk.NETIdentity CardInternational Marriage Certificate Application for MarriageRegistration of Birth Registration of Death

  10. Konsolosluk.NET • Entry of Valuable Documents - Identity Card - Passport - International Marriage Certificate - Visa sticker - Blue Card

  11. Konsolosluk.NET / Stock Registry

  12. Konsolosluk.NET • Various groups of authorization - Admin - Unit Admin - Cashier - Passport, visa, military service, etc.

  13. Konsolosluk.NET • ID registry form • Marriage registry form • Birth registry form • Document of marriage license

  14. Konsolosluk.NET When incidents of Birth, Marriage and Death are recorded in the Civil Registry, a message appears in the program automatically

  15. Konsolosluk.NETMilitary service CitizenshipNotary and Notification When the notification period is over, the program sends an automatic signal.

  16. Konsolosluk.NETVisa procedureDuring the application process, the program connects with thedatabase of the Ministry of Interior and gives a notice in case of an entry ban imposed on the applicant.

  17. Konsolosluk.NET / Cashier

  18. Konsolosluk.NET / The Benefits • The records of Turkish citizens living abroad are now collected in a central database within the Ministry. • “Area of jurisdiction”minimized. • Online integration with the Ministry of Interior has been achieved. • Written correspondence and postal expenses have been minimized. • Consistency in correspondence among all missions and Ankara has been achieved. • Yearly statistical records are not needed to be produced anymore. • Citizen records can be searched using different criteria.

  19. Konsolosluk.NET / Targets for the Future • Integration with the Ministry of National Defense • Integration with the Ministry of Justice • Integration with the other relevant state institutions • The main goal is to execute consular procedures online wherever possible and to minimize red tape

  20. Konsolosluk.NET Example :The time it took to obtain a new Identity Card from a consulate general used to be 1 month in the past. Now it takes at most 15 minutes. Example :A citizen applying for a new passport no longer has to go to a consulate general 200 km away, instead he applies at the nearest mission to where he lives.

  21. E-Consulate

  22. E-Consulate • Our missions in Northern America were included in the system as of December 2006. • The missions in Europe were included in February 2007. • Currently 49 missions use e-Consulate. • It covers 85 % of consular procedures. • The system can be accessed 7 days 24 hours from any place with an internet connection. • The system covers 96 % of Turks living abroad.

  23. E-Consulate / Services

  24. E-Consulate / Services • Application for birth registration • Application for registration of marriage • Application for death registration • Extension of passport validity • Registration of accompanying children on the passport • Enlisting in the Army • Postponement of military service • Military service of citizens living abroad

  25. E-Consulate / Services • Power of attorney • Letter of consent • Translation of ID and Marriage Certificate • Certification of the signatures and seals of documents issued by local authorities • Application for the citizenship of a third country • Application for the registration of double citizenship of minors

  26. E-Consulate / Other Functions • Contact information of Turkish missions abroad • Turkish businesses • Turkish Associations • Festivals and Events • Announcements • Question Database / Comments • Information Notes • E-Library • Contact information of various institutions • List of authorized translators

  27. E-Consulate / Comments – Questions

  28. E-Consulate / How Does It Work? • Anyone in need of information can utilize it. • Membership is obligatory in order to make an application. • E-Consulate Main Menu/ “Membership procedure” • Application form+ photocopies of ID and passport + document showing place of residence • Online application + mailing of the documents • Sending of a password to the applicant once the mission approves the membership

  29. E-Consulate / How Does It Work ? • Application over e-Consulate for a consular procedure • Alternatives for payment of consular fees: bank transfer, credit card, etc. • Information concerning the state of the application process

  30. E-Consulate Security SSL SECURITY CERTIFICATE

  31. E-Consulate • Around 57.000 applications for membership • 46.781 members of Turkish origin • 8.784 members of foreign origin • A total of 55.565 members

  32. E-Consulate • The number of e-Consulate members to date is insufficient • People feel intimidated by the idea of applying for a consular procedure over the internet • We believe that the usage will increase in 5-10 years with effective promotion • Various promotional materials have been prepared. • Media campaign will be launched soon.

  33. E-Consulate / Visa Applications

  34. Call Center

  35. Call Center for Consular Affairs For Europe 00 90 312 2922929 For USA and Canada 1 888 566 7656

  36. Call Center for Consular Affairs • Operational since April 2007. • 15 personnel • Functional in 7 languages • In service during office hours weekdays (09.00 – 18.00) • Mostly effective during the busy morning hours of the missions • Answers calls from all over Europe

  37. Call Center for Consular Affairs

  38. Turkish Foreign Ministry KBHD / ARUD

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