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SHRM STUDENT CAREER WEBINAR SERIES. Behavioral Interviewing To Get The Role You Want. Presented by Cathy Fyock, CSP, SPHR Director of Recruiting Louisville Office Resources Global Professionals. What makes a great interview?. Behavioral Interviewing. Tell me about a time when . . .
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Behavioral InterviewingTo Get The Role You Want Presented by Cathy Fyock, CSP, SPHR Director of Recruiting Louisville Office Resources Global Professionals
Behavioral Interviewing Tell me about a time when . . . Think of a recent example of . . . Tell me about an example of . . . Consider a time when . . .
Poll#1 Have you ever had a behavioral interview? To submit your answer, please check the appropriate box.
What are your great stories? • Major accomplishments • Achievements • How you excelled • How you differentiated yourself • How you gone“where no one has gone before”
Homework • Outline 5 – 10 of your best stories • Identify traits/competencies for each story • Outline your key competencies and think of a story that demonstrates each trait
Leader Competencies • Subject matter expertise • Business acumen • Critical thinking skills • Leadership skills • Interpersonal skills • Strategic thinking skills • Visionary thinking
Poll #2 Which of these skills do you most need to develop?
Media training principles:Answer their questions with your key stories
Fine-Tune Your Stories STAR • Situation or Task • Action • Result
Edit Your Stories • Only the relevant facts • 1 – 2 minutes • Positive outcomes/lessons learned
Rehearse Your Stories • Develop a key word outline • Practice with a friend • Find an HR professional or hiring manager
More Story Development • Tell me about a time you had a major conflict with a manager, coworker, or client • Tell me about a time you missed a major deadline • Tell me about a time you failed to meet customer expectations • Tell me about a time you lost a valued employee
Dealing with Skeletons • This is what happened • This is what I learned • This is how I ensure it never happens again
Consider the worst or most difficult questions an interviewer could ask and script your responses
Difficult Questions • Why were you fired? • You have a track record of being caught in layoffs—why? • You seem to be overqualified for this role. Why are you interested? • The position for which you are applying is in an entirely new field/industry for you. Why are you applying?
Poll #3 Which of the following situations have you found yourself in (select all that apply):
Interview Challenges • What if you can’t think of an example? • What if that experience never happened to you? • What if you don’t understand the question? • What if the interviewer never asks about your strongest competency?
Red Flags • I always . . . • I never . . . • I generally . . . Giveonespecific example
More Red Flags • Balance between “I” and “we” in your responses • Be sure to relay the positive result • Review the interview questions provided at the end of this presentation
General Rules for the Interview • Always put your best foot forward • Always tell the truth • Never trash your last job or supervisor • Be upbeat and positive • Consider the interview a two-way street • Make a friend and develop a relationship • Remember, you are enough
Additional Questions • Tell me about a time when you were part of a team for a project or assignment. What was your role? What was the result? • Tell me about a time when you had to work with a colleague whose work ethic was different than yours.
Additional Questions • Tell me about a time when you had to surmount an obstacle to reach a goal. • Describe an accomplishment that you are especially proud of. • Give me an example of an important goal you set and how you took steps to achieve that goal.
Additional Questions • Tell me about a time you were faced with a major change in your workplace. • Give me an example of a time when you had to go beyond the call of duty. • Tell me about a time when you had to do work that was clearly beneath your level of expertise.
Additional Questions • Tell me about a recent tough decision you had to make. • Tell me about a time when you had to inspire your team to achieve a major goal. • Tell me about a time when you faced an ethical dilemma. • Tell me about a time you had to bend the rules to achieve a desired result.
Additional Questions • Tell me about a time when you had to enforce management decisions that you were personally not in favor of. • Give an example of a time when you had to build enthusiasm in your team. • Describe a time when you had to share unpleasant news with someone at work. Please join us for our upcoming student career webinars: