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MOF Update Community Design

MOF Update Community Design. Meeting #6 Operations & Support. MOF Life Cycle Phase: Operations and Support. Goal – Operate, maintain, and support existing IT services in line with SLA targets Roles involved (Operations) Operations Manager Monitoring Manager Scheduling Manager

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MOF Update Community Design

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  1. MOF Update Community Design Meeting #6 Operations & Support

  2. MOF Life Cycle Phase:Operations and Support • Goal – Operate, maintain, and support existing IT services in line with SLA targets • Roles involved (Operations) • Operations Manager • Monitoring Manager • Scheduling Manager • Technology Area Manager • Administrator • Operator • Roles involved (Support) • Service Desk Manager • Problem Manager • Problem Analyst • Incident Manager • Incident Resolver • Call Handler

  3. Operational SMFs • Operating Quadrant: • Systems Administration • Service Monitoring & Control • Job Scheduling • Storage Management • Directory Service Administration • Network Administration • Security Administration • Operational SMFs: • Operations Management • Service Monitoring & Control • Job Scheduling • Moved into Governance and Improvement

  4. Operations Management SMF • Objectives: • Provide modeling based questions that helps people identify the necessary work instructions • Help the Operations Manager organize the execution of planned (daily, weekly, monthly) work • Offer guidance around controlling the work performed Exhibits: Technology specific work instructions

  5. Questions for Community • What do you think about the proposed consolidation of the Operating Quadrant SMFs? • What specific technology work instructions would you find most useful (a prioritized list)?

  6. Provide Feedback and Input • Send your ideas, thoughts, and feedback to: jasono@microsoft.com. • Comment and Discuss on the Team Blog at: http://blogs.technet.com/mof • Share the Blog with your customers, peers, and partners. • Let us know what would make MOF usable for YOU!

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