RPA Consultant | MindFields Global

1. How Mindfields’ MindEzy platformis enabling RPA management and driving adoption ©2019 Mindfields Global. All rights reserved.1 MindSpeaks WebinarSeries Speakers LUCY KORDIC Finance Automation CoE Lead, ANZBank Lucy has over 20 years’ experience in theFinance Sukalp focuses on enabling successful business outcomesServices industry. Her experience includes rolesacross for clients by leveraging a range of digital and emergingFinancial Accounting and Reporting and majorFinance technology solutions. He is passionate about Automation,Systems upgrade programs. Lucy's current roleis Artificial Intelligence and Analytics and works towards overseeingthe governance and operating model forthe finding fit-for-purpose and commercially viable applicationsFinance Automation CoE while increasing theautomation of these technologies. He has a track record of being askillset, capability and education across theFinance trusted adviser to Australian CXOs and businesses over communityat

2. ANZ. She is passionate aboutchange the last decade. Prior to joining Mindfields, Sukalp heldmanagement and how technology can help thebusiness various positions in management consulting practices of thrive inthe Digital age, with UX at theforefront. KPMG and EY Australia, helping 70+ clients solve complexbusiness and ITproblems. SUKALP SHARMA CEO, Australia & New Zealand,Mindfields 2 ©2019 Mindfields. All rights reserved. MindSpeaks WebinarSeries Introduction -organisations Mindfields drives innovation and excellence by leveraging disrupting technologies to optimise business processes that enable its clients to 'Grow for tomorrow’. Mindfields is a vendor-agnostic automation and artificial intelligence services firm. Gartner and HfS Research has positioned Mindfields as a leading, niche Robotics Process Automation advisory (RPA) firm. They are globally recognized as a thought leader in this space. The firm is ranked among the top 20 fastest growing Australian firms in the Deloitte Fast500TM. ANZ Bank is one of the five largest listed companies in Australia by market capitalisation, one of four major banks in Australia (by total assets) and the largest bank in New Zealand (by total assets) with a market capitalization of A$81.0 billion and total assets of A$942.6 billion as at 30 September 2018. The bank operates in more than34 markets across Australia, New Zealand, Asia Pacific, Europe,America

3. and the Middle East with over 40,000staff. 3 ©2019 Mindfields. All rights reserved. MindSpeaks WebinarSeries Points toremember • Attendees will be on mutemode • Attendees can submit questions via chat message to panellists, to be answered during theQ&A • session • Presentation slides and webinar recording will be sentto all attendees after thewebinar

4. 4 ©2019 Mindfields. All rights reserved. MindSpeaks WebinarSeries Agenda Introduction to webinar topic and speakers 5minutes Introduction to ANZ’s automation program 5minutes Key barriers in scaling up the automation program at ANZ 5 minutes How MindEzy helps scale up Automation programs? 30minutes Key takeaways from ANZ Bank’s MindEzy implementation 5minutes

5. Questions and Answers 10minutes 5 ©2019 Mindfields. All rights reserved. MindSpeaks WebinarSeries Introduction to ANZ’sautomation program ANZ Bank’sExperience Lucy’sinputs

6. 6 ©2019 Mindfields. All rights reserved. MindSpeaks WebinarSeries Poll Question1 What is the most important factor that enables Automation programs to scale up (all the options may be relevant, but which one in your view is the mostimportant)? Executive sponsorship Governance and stakeholder alignment including clarity on roles andresponsibilities Suitable process selection and prioritisation (forAutomation)

7. Sound / effective solution design, implementation andsupport Others like automation toolselection 7 ©2019 Mindfields. All rights reserved. MindSpeaks WebinarSeries Common barriers in scaling up automationprograms Limited governance controlmechanisms Inadequate identification and selection of automationopportunities

8. Lack of visibility on the end-to-end automationlifecycle Inconsistency across the organisation in identifying and implementing automation solution Inadequate transparency - absence of a centralised system to measure and monitor theprogram Key barriers in scaling up the automation program atANZ ANZ Bank’sExperience Lucy’sinputs

9. 8 ©2019 Mindfields. All rights reserved. MindSpeaks WebinarSeries How has MindEzy helped overcome someof those barriers and helped drive up Automation adoption? ANZ Bank’sExperience Lucy’sinputs

10. MindEzy is Mindfields’ integrated cloud-based automation platform that defines and embeds the best practice in managing and scaling the automation footprint in yourorganisation. • MindEzy: • Facilitates top-down and bottom-up approach to identifying automation opportunities • Provides a “single source of truth” for tracking all high-level and granular details regarding the automationprogram • Helps improved management and control of all automation knowledge and capabilities • Embeds the best practice in managing and scaling the automation footprint 9 ©2019 Mindfields. All rights reserved. MindSpeaks WebinarSeries How does MindEzy promote anend-to-end approach to Automationmanagement? • With MindEzy, organisationscan: • Manage and optimise the automation journey from ideation toproduction

11. Prioritise suitable processes for simple and intelligentautomation • Benefit from auto-generated business cases and real-time tracking of benefit realisation. ANZ Bank’sExperience Lucy’sinputs 10 ©2019 Mindfields. All rights reserved. MindSpeaks WebinarSeries How does MindEzy enabledemocratisation and gamification of Automation? Democratisation: The platform enables anyone in the organisation to submit, track and report on potential opportunities for automation through the submission of an online web-basedform.

12. Gamification: You can enable ‘gamification of innovation’ across the organisation, engaging and motivating all employees to contribute to the automation program. ANZ Bank’sExperience Lucy’sinputs 11 ©2019 Mindfields. All rights reserved. MindSpeaks WebinarSeries Poll Question2 Do you currently use an Automation management platform within your Automationprogram? Yes No Not sure

13. 12 ©2019 Mindfields. All rights reserved. MindSpeaks WebinarSeries How does MindEzy enable the automationof workflow and governancecontrols? • The platform enables the automation of governance and controlsby: • Defining the processworkflow • Segregating duties • Mapping different levels of accessprofiles • Automating alerts and reports across the automationlifecycle

14. ANZ Bank’sExperience Lucy’sinputs 13 ©2019 Mindfields. All rights reserved. MindSpeaks WebinarSeries How does MindEzy access the actualbot performancedata? • MindEzy can be integrated with the Automation platform directly via APIs or CSV output file uploaded to the platformdirectly. • Benefits include • real-time reporting of the bot performance including the total processing time, successful runs andexceptions • Active monitoring of the health and productivity of the roboticworkforce

15. ANZ Bank’sExperience Lucy’sinputs 14 ©2019 Mindfields. All rights reserved. MindSpeaks WebinarSeries The other key benefits of the platforminclude: Process selection andprioritisation Business case and benefitsrealisation Custom dashboards (Bot – Application crossreference

16. dashboard) 4. Real-time reporting (including one click managementreporting) What are some of the other key benefits? ANZ Bank’sExperience Lucy’sinputs 15 ©2019 Mindfields. All rights reserved. MindSpeaks WebinarSeries Poll Question3

17. Do you think an Automation management platform can potentially add value to your Automationprogram? Yes No Not sure 16 ©2019 Mindfields. All rights reserved. MindSpeaks WebinarSeries Key takeaways from ANZBank’s MindEzyimplementation

18. ANZ Bank’sExperience Lucy’sinputs 17 ©2019 Mindfields. All rights reserved. MindSpeaks WebinarSeries

19. 18 ©2019 Mindfields Global. All rights reserved. MindSpeaks WebinarSeries

20. Thankyou