LEVERAGING TECHNICAL EXPERTS: Give them Training Responsibility BRADLEY LAMBERT, INC. 6151 West Century Blvd. Suite 11

1. LEVERAGING TECHNICAL EXPERTS: Give them Training Responsibility BRADLEY LAMBERT, INC. 6151 West Century Blvd. Suite 1110, Los Angeles, California 90045 Phone 310-670-1400 Fax 310-568-0681, www.bradleylambert.com A_Technical_Expert.ppt

2. TECHNICAL EXPERTS AS TRAINERS Technical Experts: • Satellite Communications • Information Systems • Human Resources • Communications • Engineering • Accounting • Auditing Enthusiastic Credible In-depth knowledge Aware

3. WHY USE TECHNICAL EXPERTS AS TRAINERS Benefits: • Technical experts have in-depth knowledge of the subject area which allows for: • Richer discussions • More complete answers to questions • Linkage of content to other areas • Technical experts have: • Credibility with the audience • Enthusiasm about their specialty • Access to people at the top level of their expertise • Awareness of corporate systems and initiatives relative to their expertise • Many technical topics cannot be delivered without a technical background

4. WHY ATTEMPTS TO USE TECHNICAL EXPERTS FAIL • Too Much Detail • Experts often go into too much detail for the knowledge level of the class which confuses participants and does not provide the information they need • Poor Presentation Skills • Experts may have difficulty presenting technical content without using jargon, acronyms and technical terms • Lecture • Experts often lecture rather than involve participants in exercises and discussions • Structured • Experts tend to follow a predetermined structure rather than being flexible around the needs of the class participants • Normal Job Suffers • Time spent in classroom takes the technical expert away from everyday tasks

5. TECHNICAL EXPERTS AS SUCCESSFUL TRAINERS • Develop Technical Experts to be Trainers by: • Providing Support • Use Instructional Experts to develop presentation content and form • Understanding the Needs of the Target Audience • Involvement in training development at the appropriate level for the target audience • Teaching -- provides opportunity to understand the needs of the target audience • Training the Trainer • Observing a delivery of the class by an experienced facilitator • Participating in a Technical Train-the-Trainer session to develop facilitation and training delivery skills • Practicing training delivery with coaching and feedback • Co-teaching with an experienced facilitator

6. WHEN TO USE TECHNICAL EXPERTS FOR TRAINING Technical Experts Have the Greatest Impact as Trainers When: • The topic is a specialized field such as: • Satellite communications • Budgeting • Customer Satisfaction Measurement • There is unique company specific content such as: • 6 Sigma quality required for all procured parts • Minimizing working capital requirements • Customer satisfaction index better than competition • There is unique job specific content such as: • Techniques for identifying 6 sigma level quality • Improving personal productivity • How to relate the key drivers of customer satisfaction to process improvement

7. Technical Expert as Trainer vs. Advisor Relative Comparison • Development Cycle • Total Cost • Amount of Knowledge Transferred 0 100 To get reduce costs and get critical knowledge to the workforce quickly

8. EXAMPLES • Finance / Accounting • Classroom-based for application of knowledge • Computer Based Training (CBT) developed after content refined using Technical Expert’s voice and slides integration • Satellite and Communication Technology • Classroom-based for job-specific content with frequent changes • Computer Based Training (CBT) for general knowledge targeting marketing and technical personnel

9. Bradley Lambert, Inc. helps its clients: Determine when their company’s technical experts can most effectively deliver training Develop the skills of Technical Experts so training is successful Bradley Lambert, Inc • www.bradleylambert.com