1 / 7

Responding to Dissatisfaction

Responding to Dissatisfaction. Would Michael Jordan… Let an opponent make an easy basket? Turn the ball over on purpose? Why not?. Responding to Dissatisfaction. What may happen to your definition of roles and obligations? Narrowing toward explicit contractual obligations

siyavash-tareq
Download Presentation

Responding to Dissatisfaction

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Responding to Dissatisfaction • Would Michael Jordan… • Let an opponent make an easy basket? • Turn the ball over on purpose? • Why not?

  2. Responding to Dissatisfaction • What may happen to your definition of roles and obligations? • Narrowing toward explicit contractual obligations • Economic exchange: “this for that” • Exclusive focus on in-role performance

  3. Organizational Citizenship Behavior • Behaviors that • Go above and beyond the call of duty • Are not part of an employee’s job description & often are not explicitly rewarded • Are motivated by a desire to help the organization out of a sense of obligation • Contextual performance: “Extra-role” • Supports the broader organizational, social, and psychological environment • Bridges the gap between required job tasks and the needs of the organization

  4. OCB (cont.) Importance of OCB • Significant organizational change • Difficult to specify all of the required behaviors • Coordination and cooperation among employees is critical • Prevent work from falling through the cracks

  5. Dimensions of OCB • Altruism • Helping others • who have been absent • with work problems • with heavy work loads • Civic virtue • Attending and participating in voluntary meetings • Keeping up with developments

  6. Dimensions of OCB • Courtesy • Help someone prevent a problem • “heads up” • Sportsmanship • Tolerating inconveniences without whining • Conscientiousness • General conservation, not being wasteful

  7. Who benefits from OCB? • “An organization which depends solely on its blueprints of prescribed behavior is a very fragile system” • What factors predict OCB?

More Related