Operational Assessment

Operational Assessment John Kirkpatrick jkirkpatrick@commandalkon.com

Antitrust It is vital that all Command Alkon meetings and activities be conducted in a manner consistent with full compliance to both the letter and spirit of the antitrust laws. Agreements among competitors that unreasonably restrain or limit competition are unlawful under the antitrust laws and violators are subject to criminal fines and incarceration, civil fines and private treble damage actions. Examples of such illegal agreements by competitors are agreements to fix or stabilize prices, agreements to allocate territories or customers, and agreements to limit production or output. Accordingly, it is inherently risky and potentially improper for competitors to discuss at Command Alkon meetings or activities, or otherwise, the subjects of prices, terms and conditions of sale, markets, individual customers, individual company costs, and other elements or factors that may affect competition. It is important to bear in mind that those in attendance at Command Alkon meetings and activities may include competitors. Any discussion of sensitive antitrust subjects with one’s competitors should be avoided at all times before, during, and after any Command Alkon meeting or activity. If at any time during the course of any meeting or activity, the Command Alkon employees believe that a sensitive topic under the antitrust laws is being discussed, or is about to be discussed, they will so advise and halt further discussion. Attendees at any meeting or activity should likewise not hesitate to voice any concerns the may have in this regard. Operational Assessment

Operational Assessment OperationalAssessment • What is it? • Why do I need it? • How is it done? Operational Assessment

Operational Assessment What is an Operational Assessment? • It is a visit and evaluation of your operations by our industry experts. • An opportunity for us to Listen and understand Your Objectives • It will identify areas of opportunity. Operational Assessment

Listen • Objectives, Goals or Targets • Strengths • Opportunities CAI will put together some Recommendations Together we will develop a plan for the items you select to implement We want to understand Your: Operational Assessment

Operational Assessment Do I need an Operational Assessment? Probably, several reasons: • Operational Checkup – • Many dispatch operations are not using Integra or COMMANDseries to it’s full advantage. • Solutions Roadmap • Continues to Grow (Over 100 Developers @ CAI) • Organizational Alignment • Strategic Changes • Processes • Roles and Responsibilities Operational Assessment

Operational Assessment Why Have an Operational Assessment? • Ask yourself … • Did you purchase the system (COMMANDseries or Integra) or was it there when you took over? Operational Assessment

Operational Assessment Why Have an Operational Assessment? • Ask yourself … • How much of the system are your dispatchers using? Operational Assessment

Operational Assessment Why Have an Operational Assessment? • Ask yourself … • How did I / we learn to use and apply it? • Command Alkon or Systech trained? • Learned from predecessor? • Picked it up on their own? • Who decided what were the most important features of COMMANDconcrete or Integra? Operational Assessment

Operational Assessment Do I need an Operational Assessment? • Operational Checkup • Existing Functionality • Clinging to old methods • Duplication of work Operational Assessment

Existing Functionality Often not used in dispatch • Scheduling for single plants • Scheduling for multiple plants with foreground/background • Lowest Cost plant scheduling • Load Point scheduling • Modeling • Driver call-in report • Driver overtime notifications • Deadhead tracking • Map Pages with learned travel times by time of day and season of the year. Operational Assessment

Existing Functionality Often not used are • Truck and Driver tasks and conditions • Review Printed Ticket Information • Batch Integration • Mix Download • Adjust Mix Ticket Operational Assessment

Existing Functionality Often not done are • Correcting bad or missing status times • Capturing of drivers punch-in/out times • Time analysis reporting Operational Assessment

Existing Functionality Often not done are • Correcting bad or missing status times • Capturing of drivers punch-in/out times • Time analysis reporting • The over 35 reports available for scheduling, production and time analysis. • Proper data setup to speed the invoicing process and price non-quoted mixes and products. Operational Assessment

Existing Functionality • Beyond Order Entry, Ticketing & Truck Tracking, not uncommon for Operations to not fully use existing functionality. • Everyone is busy, but have lost understanding of what is available that could help productivity Operational Assessment

Existing Functionality COMMANDqc Accounts: • Batchwatcher • Too many emails? • Tune it instead of disabling • Maximize use of strength data • Evaluate laboratory's testing variations • Does your 4000 break at 5600? • Are you shipping material without getting paid for it? Operational Assessment

Operational Assessment Do I need an Operational Assessment? • Operational Checkup - Existing Functionality • Solutions Roadmap • Understanding what is available and potential benefits Operational Assessment

Solution Roadmap Often not used are • Web based driver notification Operational Assessment

Solution Roadmap • Analysis of Metrics (Reporting) • Leading Indicators vs Lagging Indicators • Focus on Areas that Influence Performance • COMMANDperformance – MGT-007 class • Pushes information to the user • Time Clock Integration • Document Management • Increase Value to Your Customer • MOBILEconnect Suite Operational Assessment

Solution Roadmap • QC Solution • Integrated with Transactional System (Dispatch & Batch) • Comprehensive Data Analysis • Import 3rd Party Data • Don’t lose existing information • Opportunities to leverage the data • Benchmark Quality Efforts • Quality Control Track • Attend if you can, otherwise presentation on website Operational Assessment

Solution Roadmap • Concrete Production Manager (CPM) • Remove COM servers • Collect manual weights from Batch System • Reconcile locally batched loads that do not have a dispatch ticket • Other options synchronize files between dispatch and batch system Operational Assessment

Operational Assessment Do I need an Operational Assessment? • Operational Checkup • Existing Functionality • Solutions Roadmap • Understanding what is available and potential benefits • Operational Alignment Operational Assessment

Organizational Alignment Unlike fine wine • Dispatch processes, system usage, skills and focus may not improve with age. • Are your employees doing all they can or just getting by? Operational Assessment

Organizational Alignment Unlike fine wine • Dispatch processes, system usage, skills and focus may not improve with age. • Are they doing all they can or just getting by? • With a lull in business do they call customers, reanalyze and act or go for more coffee? Operational Assessment

Organizational Alignment • Does your operation have well established processes, procedures, & goals? • Are you providing the customer service you really want? • Do you measure it? • Do all areas understand objectives? • What is the focus today to reach monthly goals? We want to understand: Operational Assessment

Organizational Alignment • Do your sales, dispatch, and management personnel work as a team? • Are you measuring and monitoring the appropriate indicators for success? Operational Assessment

Strategic Changes • Merging Companies • Plant Dispatch to Central Dispatch • Planning the layout of the Dispatch Center • What needs to be done? • Phone Numbers • Customer Communication • Employee Training • Customer Service Guidelines • Dispatch Procedures • Sales Message Operational Assessment

Organizational Alignment • Increasing awareness within your organization allows the development of Synergy, combined effect is greater than the sum of the individual parts. • Roles & Responsibilities • Review what is being done and why Operational Assessment

Operational Assessment Benefits • Better utilization from your technology • Idenfity training needs for employees • They can “drive” it but can they “race” it? • Improved system integration • Improved customer service • CAI’s help focusing on results Operational Assessment is the first step. Operational Assessment

Operational Assessment Assessment • We will never know your business as well as you... • But, we can take a look from the outside with an objective perspective. • Our objective is to identify practices, policies, and procedures that will help increase your production and improve your customer service. Operational Assessment

Operational Assessment What do you get? • A non-biased assessment from experienced industry resources • 80 years of combined industry experience • A written report … • How to improve production & service • A timeline for implementing changes Operational Assessment

Operational Assessment • Phase I - Assessment • Meet with Upper Management • Discuss needs, desires, and goals Operational Assessment

Operational Assessment • Phase I (cont.) • Meet with key personnel in Operation • All Areas (Sales, Customer Service, Operations) • Discuss needs, desires, and goals • Identify Gaps • Complete Perspective • Document Findings, protect the guilty / innocent Operational Assessment

Operational Assessment Operational Assessment

Operational Assessment • Review together • Identify Opportunities for Business • Determine Priorities • CAI will recommend an Implementation Strategy • Agree on Engagement Definition Operational Assessment

Engagement • Phase I - Assessment • Meet with management • Discuss needs, desires, and goals • Phase II - Engagement • Agree on areas of opportunity Operational Assessment

Engagement • Dispatch Training • Product Review • Implement Central Dispatch • Strategy to Improve Operational Metrics • Organizational Changes / Alignment • Simple or Complex • Single Visit • Multiple visits over an extended time frame • Partnership which creates a plan Operational Assessment

Engagement • Typical Engagement: • Onsite: • CAI Consultant on-site once per month • Establish Objectives with Stakeholder • Meet with Operational Management • Establish Action Items and Responsibility • Document Decisions and Timetables • Follow-up with Conference Call • Check Progress • Document Status Operational Assessment

Engagement • Implementation: • Roles: • Defined Responsibilities/Job Descriptions Operational Assessment

Engagement • Implementation: • Action Items • Review, Update and Distribute. Operational Assessment

Engagement COMMANDperformance • Install or Upgrade • Verify Data Validity • Review Reports • Identify Consumers and Frequency of Reports Operational Assessment

Summary Summary • Operational Assessment • Identify Areas of Improvement • Agree on Priorities • Develop Timeline for Implementing Changes, Training, etc… • Execute Plan Help you get the benefits from CAI Solutions Operational Assessment

Operational Assessment QUESTIONS? • Interested? • Come See Us Operational Assessment

Please Complete Your Evaluation • Be sure to circle the session you are evaluating on the back of your card • Management Track • MGT-012 • Operational Assessment • All breakout session materials can be accessed at: www.commandalkon.com/cc2013/update/index.htm • Thank You for Your Time! Operational Assessment

Operational Assessment