Workplace Bullying

1. Workplace Bullying

2. Welcome • This training course was developed by WeComply, a leading provider of ethics and compliance training since 1999. The course is also available online from any Internet-connected computer. • WeComply offers 60+ courses on a wide range of business ethics and compliance topics. Each course helps employees spot key compliance issues and respond appropriately. • This course is designed and licensed for classroom use in parallel with WeComply's online course on the same topic. This course may not be hosted on a learning management system or distributed to employees individually by electronic or other means without WeComply's prior authorization. • For more information about this course or others, whether for classroom use or online access, please e-mail info@wecomply.com or call 1-866-WeComply.

3. Introduction • Thank you for participating in our Workplace Bullying training course. This course will help you understand (1) what bullying is and how it affects the workplace; (2) how to respond to bullying; and (3) the standards of civility that we expect from all employees in our work environment. • At the end of this material, you'll have a chance to take a quiz that presents hypothetical scenarios for you to analyze. As you answer the multiple-choice questions correctly, you'll move through the quiz and earn a Certificate of Completion. • Keep in mind that this material is provided for informational purposes only and is not intended as legal advice. If you have any questions about how this material applies to your job responsibilities, please contact your supervisor or the Human Resources Department. 1 of 17

4. What Is Workplace Bullying? • Workplace bullying: Unwelcome behavior that humiliates orintimidates a co-worker or otherwise sabotages his/herperformanceForms of bullying: • Hostility • Abuse • Abuse of power • Deceit and sabotage • Other • Bullying also includes behavior that is not covered by anti-harassment and anti-violence laws 2 of 17

5. The Toll • Companies that allow bullying have issues with employee morale,productivity and retention • Individuals may be distracted and/or seek work elsewhere to protect their health • Physical illnesses from prolonged stress • Psychological disorders - e.g., anxiety, compulsive behavior,depression • Substance abuse from attempts to cope 3 of 17

6. Bullying Boosts Disability Costs • Worker Compensation and Disabilities Claims Linked to Bullying • Acclaim Ability Management, a company that handles disability claims for employers, concluded that one major employer spent more than $1 million over the course of two years to cover short-term disability costs associated with workplace bullying. An Acclaim partner said that for short-term disability claims generally, 30% were psychological and 12% to 18% of those were related to bullying. He said that absences due to psychological claims meant on average 60 to 80 sick days. Meanwhile, researchers at University College London found in an 11-year study that those who believed they were being treated unfairly were more likely to have serious heart disease. 4 of 17

7. Anti-Bullying Law and Policy • Some forms of bullying are illegal: • Assault and battery • Retaliation • Discrimination and harassment based on protectedcharacteristics • Defamation • Many countries have passed comprehensive anti-bullying laws • Many states are considering similar legislation • It is our policy that every employee, regardless of his or her position, deserves to be treated with civility, dignity and respect. 5 of 17

8. Anti-Bullying Law and Policy (Cont’d) • Some forms of bullying are illegal: • Assault and battery • Retaliation • Discrimination and harassment based on protectedcharacteristics • Defamation • Many countries have passed comprehensive anti-bullying laws • Many states are considering similar legislation • It is our policy that every employee, regardless of his or her position, deserves to be treated with civility, dignity and respect. 6 of 17

9. Hostility • Unacceptable behavior: • Shouting, yelling, spiteful remarks or "fighting words“ • Pounding on tables, slamming doors, stomping, kickingor breaking things • Giving others the "silent treatment" or refusing tocommunicate or cooperate • Staring disdainfully or threateningly at co-workers • Otherwise expressing anger in an intimidating or threatening way 7 of 17

10. Pop Quiz! • Which of the following best describes how anger should be dealt with in our organization? • Repress it. • Express it in a non-intimidating way. • Use the silent treatment. • Use bodily or facial expressions rather than “fighting words.” • Express it in writing rather than verbally. 8 of 17

11. Abuse • Abuse: Targeting a co-worker for mistreatment • Forms of abuse: • Humiliation • Harassment • Isolation • Combativeness • Violence 9 of 17

12. Abuse of Power • Abuses of power by supervisors and other decision-makersinclude – • Retaliation • Unrealistic expectations • Unfair rules • Arbitrary decisions • Improper motives 10 of 17

13. Bullying Hurts U.S. Employers • Pervasive Problem Costs Big Bucks in Employee Turnover • According to one poll by the Employment Law Alliance, 44% of U.S. workers have worked under an abusive employer or supervisor. Another survey by Challenger Gray & Christmas found that 29% of HR executives had one or more employees in their workplaces resign due to workplace bullying. With the cost of replacing non-supervisory employees at 1.5 times salary and the cost of replacing supervisors at two times salary, companies are beginning to take workplace bullying seriously. 11 of 17

14. Deception and Sabotage • Examples of deception and sabotage include – • False accusations • Defamation • Stealing credit • Withholding information/resources • Otherwise setting up a co-worker to fail 12 of 17

15. Psychological Causes of Bullying • Bully may be an executive, supervisor, co-worker, vendor or client/customer • Causes of bullying include – • Sense of entitlement • Insecurity • Lack of empathy • Mental illness 13 of 17

16. Our Anti-Bullying Policy • Our policy prohibits – • Intimidating others through expressions of hostility • Belittling or demeaning others through ridicule, etc. • Engaging in behavior intended to torment, isolate or mistreat another • Mistreating others through inappropriate punishments, unfair assignments, etc. • Using deception to defame or discredit another's performance • Taking pleasure in/disregarding negative effects that one's behavior may have on someone else 14 of 17

17. Anti-Bully Laws Loom • U.S. States Consider Anti-Bullying Legislation • Although no U.S. state has passed legislation, bills that give workplace bullying victims grounds to sue their employers continue to churn out in states across the U.S. The trend that started in California in 2003 shows no sign of abating. One New Jersey bill would compensate $25,000 in damages for an employer-created "abusive work environment." Similar legislation is pending in the states of New York, Vermont and Washington. In California, lobbyists are working to revive its unsuccessful 2003 anti-bullying bill. 15 of 17

18. Enforcement • Our anti-bullying policy applies to – • All employees • Workplace interactions with all others • Retaliation against someone for making a complaint in good faith is strictly prohibited • You must report violations of our anti-bullying policy to the appropriate individuals • What does our anti-bullying policy mean? • Jerks in the workplace won't be tolerated! 16 of 17

19. Final Quiz 17 of 17

20. About WeComply • WeComply is a leading provider of customized ethics and compliance training solutions. We are committed to providing the best-of-breed training content, technology and customer service. • Specializing in ethics and compliance training since 1999 • 60+ ethics and compliance training courses in 42 languages • Content partners include the Association of Corporate Counsel (ACC), Proskauer Rose and White & Case • 500+ clients of all sizes and in all industries 1-866-WeComply

21. Course-Delivery Options • WeComply offers training courses in multiple delivery formats to reach all employees -- not just those with computers: 1-866-WeComply • Online – available 24/7 from any computer • Mobile – tablets and smartphones • Offline optionswhen Internet access is unavailable: • PowerPointwith presenter notes for classroom training • PDF booklets with tear-off certifications • CD-ROM/intranetwith tracking via e-mail • Phone-based training and certification

22. Online Training Benefits • While classroom training has certain advantages, it can be challenging to implement in large and/or geographically dispersed companies. Consider these advantages of online training: • Better Attendance • Higher Completion Rates • Less Impact on Productivity • Perfect for New Hires • Convenient for Remote Locations • Available in 42 Foreign Languages • Easy Access to Courses • Periodic Refreshers Blended Benefits Get the best of both worlds by providing classroom training where feasible and online training elsewhere – all centrally tracked and organized for easy monitoring and reporting.