Continuous Quality Improvement (CQI)

1. Continuous Quality Improvement (CQI)

2. What is Continuous Quality Improvement? • emphasizes organization and systems • focuses on "process" not individual • most things can be improved • "if it ain’t broke, don’t fix it." • scientific method)

3. Core Concepts of CQI • Meeting or exceeding customer expectations • Problems are in processes, not people. • not blame • Process improvement • Reduce or eliminate unwanted variation in processes • Small, incremental changes using scientific method • The way everyday work is done.

4. Core Steps in Continuous Improvement • A team with knowledge of system. • Define goal. • Understand the needs of people served by system. • Identify measures of success. • Brainstorm strategies for improvement. • Use data for decision making. • Apply the scientific method

5. FOCUS on one issue • Find a process to improve • Organize to improve a process • Clarify what is known • Understand variation • Select a process improvement

6. PDCA • Plan • Do • Check • Act

7. PDCA • Plan • Create timeline for resources, activities, training • Develop data collection plan for measuring outcomes • Do • Implement changes • collect data

8. PDCA Check • analyze results • evaluate reasons for variation. • Act • Act on data/evaluation • Decide next steps • Successful changes become SOP • analyze unsuccessful changes • design new solutions • repeat the PDCA cycle.

9. Activity In small groups answer these questions about your school / college • What needs improvement? • Who is affected? • What would the improvement look like? • How can we meet the goal? • How would you try the ideas? What is the plan? • How will you judge success?

10. Ideas for topics • Registration • Orientation activities • Parking • Purchasing/Selling texts • Climate control in classrooms • Internet Access

11. Group Presentations • Team1 • Team2 • …

12. Review