Unit 2 Housekeeping Topic 7 Mini-bar service (2 periods)

Unit 2 Housekeeping Topic 7 Mini-bar service (2 periods)

▲ Learning procedures 1.Learning objectives 2. Background information introduction 3. Listening activities 4. Notes 5. In- class exercises 6. Further development 7. Assignment

▲ Learning objectives • 1. Students are required to become familiar with information and some common problems in the mini-bar. • 2. Students are required to know well how to deal with mini-bar problems. home

▲ Background Information • A min-bar with a variety of drinks is always in the guest rooms in most hotels. Guests can enjoy whatever he likes anytime. The types and quantities of drinks vary among different hotels of different ranks and management policies. Generally, a mini-bar is equipped with common drinks and beers. home

Mini-bars show ▲ Background Information • Mini-bars show home

▲ Background information Activities: • 1. Discuss the mini-bar services and its common problems in hotels. • 2. Two or three groups are asked to make a presentation of their discussion. home

▲ Background information Beautiful and delicious drinks A variety of drinks home

▲ Drinks introduction • grapefruit juice 葡萄柚汁 arsaparilla 沙士 coco-cola (coke) 可口可乐 tea leaves 茶叶beverages 饮料 soy-bean milk 豆浆syrup of plum 酸梅汤 tomato juice 番茄汁orange juice 橘子汁 coconut milk 椰子汁 asparagus juice 芦荟汁 soft drink 汽水vegetable juice 蔬菜汁 ginger ale 姜汁 home

▲ Listening activities • 1. Listen & answerDialogue 1) What does Mrs. Smith ask the room attendant to do and why?2) What drinks do Mrs. Smith’s children have at last?2. Oral practice: DialogueListen to the dialogue again and repeat, then act it out with your partner in turn. • home

▲ Dialogue: Solving the mini-bar problem • Mrs. Smith (S), a newly arrived guest, calls in the room attendant (RA). • RA： Good morning, madam. What can I do for you? • S： Yes, my husband and I occupy this room and our children are in room 306. We don’t want any liquor in their room. My children might be tempted to sample some spirits in the mini-bar, and they are too young to do this. Can you clear the fridge of all the spirits? • RA: Certainly. Should I leave some soft drinks and the nuts and shrimp crackers? home

▲ Dialogue: Solving the mini-bar problem • S: Fine, but the beer should be removed. I don’t mind them drinking juices, and it is good for them. But remove the cokes and 7-Ups, too. • RA: Ok, what kind of juice do they like to drink? • S： Apple juice and strawberry juice. • RA： How many of each shall I place in daily? • S： Both are two. Is the tap water drinkable? • RA： No, I am afraid not. But the water in the mini-jar is. • S： I see. By the way, there is something wrong with the mini-bar in our room. When I put some medication that has to stay cool in it, I found it doesn’t keep cold. • RA： I’m sorry to hear that. I’ll get you an electrician. Please wait a moment. home

▲ Notes • 1.Words • occupy v.占据，使用, liquor n烈酒, medication n药物 • sample n样品, v尝试 to be good for sb 对某人有好处 • 2. Related information • Soft drinks软饮料: Generally, soft drinks include beer, cola, squash, juice, mineral water and so on. • 3 coffees=3 cups of coffee， 2 golds=2 gold medals • 3. Useful sentences • 1) I’d like to have more Sprites and Cokes in my mini-bar. • 2) Can I have some diet-cock? • 3) Which kind of juice would you like? home

▲ In -class exercises • 1. Role-play • 1) Work in pairs according to the following situation: • G: You are a guest whose mini-bar bill was over-charged with 70yuan. • C: You are a hotel clerk. Try to work out a satisfying result. home

▲ In -class exercises: • 2. Discuss the following situation and make up a dialogue based on your discussion. A: You try to find the problems with the food supply in the mini-bar, such as, there isn’t any orange juice in it although you asked for some two hours ago. • B: You are the room attendant and you get the information from the guest A and promise to contact with the Housekeeping apartment and solve it as soon as possible. C: You go to the guest A’s room with the requested orange juice and make a confirmation about the food list. home

▲ Further development activities • 1. Word game • A: Your partner tries to speak out as many things as possible in a mini-bar in a guest room. • B: Encourage Ss to speak out the related words in class, such as, Coca-Cola, Pepsi, 7-Up, Ice-tea/Coffee, Mineral water, Yogurt, etc. • 2. Watch the following flash and ask students to give resolutions to guest room facilities damage. • video home

▲ Flash: Solve airconditioner problems H=house keeper, B=Mr. Bellow H: Good morning, Housekeeping, may I help you? B: Certainly. This is Mr. Bellow calling from Room 908. The air-conditioner in my room refuses to work. I couldn’t get any cool air. H: I am terribly sorry to hear that. I’ll send the repairman to fix it right away. (The repair man (R) comes and fixes the air-conditioner) R: How do you feel now? B: Oh, I can feel the cool air. One more thing, I was about to take a shower just now, but no hot water came out. R: Oh, I am sorry. May I have a look? B: Go ahead, please. R: Mr. Bellow those shower controls are a little difficult to use. Did you pull the handle out and move it to the right? home

▲ Assignemet 1.Finish the online-exercises at http://202.193.128.12/jdyy. home

Unit 2 Housekeeping Topic 7 Mini-bar service (2 periods)